Customer service coordinator Work, Jobs in Humberside, Nl (with Salaries)

Facilities Helpdesk Coordinator
Heron Foods —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Maintenance
- Employee discount
Quick apply
Customer Service Coordinator
DFDS UK & Ireland —Immingham
- Monday to Friday
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2h
Customer Management Coordinator- Pipers
PepsiCo —Brigg
- CRM software
- Sales
- Customer service
Customer and Vessel Services Coordinator
DFDS UK & Ireland —Immingham
- £28,000 - £30,000 a year
- Monday to Friday
- Travel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Customer Care and Compliance Co-ordinator
Stoneacre —Doncaster
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply

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Facilities Helpdesk Coordinator

Heron Foods -
Kingston upon Hull

Quick apply

Job details

Full-time
£28,000 - £30,000 a year

Benefits

Company pension
Employee discount

Qualifications

Microsoft Outlook
Customer service
Maintenance
English
Data entry
Organisational skills
Communication skills
Mechanical knowledge

Full job description

Job Advert

Facilities Helpdesk Co‑ordinator

£28,000 - £30,000 (dependent upon experience) + 30 days holiday + pension + staff discount across Heron Foods & B&M

If you’re looking for a role where every day is different, where you’ll solve problems, keep stores running smoothly, and be part of a fast‑paced, supportive team - this could be the perfect next step in your facilities career.

As a Facilities Co‑ordinator, you’ll play a key role in keeping our estate operating safely and efficiently. You’ll work closely with our Facilities Managers, contractors, and store teams to make sure maintenance issues are resolved quickly and to a high standard. It’s a role where your organisation, communication, and decision‑making skills will really shine.

This position offers:

A competitive salary of circa £28,000 - £30,000
30 days holiday (with the option to purchase more)
Pension scheme
Staff discount across Heron Foods and B&M
A varied, hands‑on role where you’ll learn, develop, and make a real impact
Shifts of 8am–4pm or 9am–5pm

About the Role

You’ll be part of our busy Facilities Helpdesk team, supporting the Facilities Managers to deliver an effective maintenance and repair service across our property estate.

Your responsibilities will include:

Managing maintenance requests - prioritising jobs, allocating work, and coordinating contractors
Supporting planned & reactive maintenance across mechanical, electrical, refrigeration and building fabric
Ensuring maintenance logs, schedules and documentation are completed accurately and on time
Using our CAFM system to allocate jobs and update asset information
Checking invoices and job sheets to ensure work is completed within agreed timescales and costs
Liaising with Store and Area Managers to keep them updated on job progress
Providing day‑to‑day support to help stores stay operational and deliver great customer service

What You’ll Need

Experience allocating and managing contractors, ideally in a multi‑site retail or commercial environment
Understanding of reactive and planned maintenance, and statutory compliance
Strong organisational skills and the ability to work under pressure
Excellent communication and interpersonal skills
A flexible, proactive, “can‑do” approach
Strong attention to detail and problem‑solving ability
Ability to work independently and as part of a team
Practical knowledge of mechanical, electrical or refrigeration services (desirable)
Previous admin or data entry experience (desirable)

Qualifications:

Good IT literacy (Excel, Outlook, Word)
Good standard of English and Maths

About Heron Foods

Heron Foods is part of the B&M Group and operates 340+ stores across the UK. We’re a fast‑growing, value‑driven retailer offering a friendly, supportive working environment and great opportunities to develop your career.

If this sounds like the role for you, we’d love to hear from you.

Pay: £28,000.00-£30,000.00 per year

Work Location: In person

Quick apply

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customer service coordinator jobs in humberside, nl

Facilities Helpdesk Coordinator