Role Title - Catchment Delivery Manager
Yorkshire Water Contract – Malton Area
We are thrilled to announce a major contract win with Yorkshire Water, supporting them in proactively and reactively maintaining their Wastewater Network for the next five years and beyond!
We are currently recruiting for Catchment Delivery Manager to join our team, delivering exceptional customer service and innovative operational solutions across Yorkshire. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.
About the Role
The Catchment Delivery Manager is responsible for leading operational teams within a defined region (catchment), ensuring seamless end-to-end management of all works while delivering an exceptional customer journey. This role plays a key part in driving service excellence, operational efficiency, and performance against SLAs, while maintaining strong collaboration with planning, scheduling, and customer engagement teams.
- Take full accountability for all works within the catchment, ensuring delivery against SLAs, KPIs, and cost targets.
- Lead and support frontline operational teams, including supervisors, operatives, and subcontract teams, to drive high performance and service levels.
- Work closely with planning and scheduling teams to ensure effective resource allocation, job prioritisation, and workforce coordination.
- Continuously monitor operational performance and implement improvements to drive efficiency, productivity, and service quality.
- Ensure that all work is carried out in accordance with the standards, policies and procedures of Lanes Group and its customers.
About You
We are looking for individuals who:
- Hold a full UK driving license
- Proven experience in a managerial role, preferably within a performance management or operational context.
- Excellent organisational skills, capable of managing multiple tasks.
- Exceptional customer service skills, with a focus on enhancing client satisfaction.
- Proficient in office software and IT systems relevant to performance analysis.
- Strong leadership qualities with the ability to motivate and guide teams towards achieving targets.
- A proactive approach to problem-solving with a focus on achieving results.
Working Hours & Location
- £48,000 - £52,000
- Shift pattern: Monday to Friday 47.5 hours per week
- Location: Malton Area.
- Company Car / Car allowance
- 25 days holiday + Bank holidays
Why Join Lanes Group?
At Lanes Group, nothing is more important than the health, safety, and well-being of our people and customers. As the UK’s largest independent specialist infrastructure delivery partner, we:
- Have a turnover exceeding £530 million (EBITDA £45 million)
- Employ over 4,000 brilliant people nationwide
- Operate through a countrywide network of operational locations
We are committed to diversity and inclusion and believe that our differences make us stronger. As an equal opportunities employer, we welcome and encourage applications from all backgrounds, including underrepresented groups.
Lanes Group is also a proud signatory of the ‘Charter for Employer Positive About Mental Health’, run by Mindful Employer.
Join us and be part of a team that makes a real impact!
