Desk engineer Work, Jobs in Huntingdonshire, Cam (with Salaries)

Customer IT Support Manager
HBP Group —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Mentoring
- Leadership
Quick apply
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
ICT User Support Engineer
Bedfordshire Fire and Rescue Service —Cambourne
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Customer service
- Military
- Microsoft Office
- Free parking
- Flexitime
5d
IT Project Engineer
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Azure
- Windows
- Travel
Quick apply
8d
IT solutions Engineer
Arm —Cambridge
- £52,400 - £71,000 a year
- Hybrid work
- APIs
- AI
Internal IT – 2nd Line Systems Analyst
Sharp —Peterborough
- Full-time
- Azure
- Scripting
- Computer networking
Senior Software Engineer - FTC
Public Library of Science —Cambridge
- £65,000 - £142,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Annual leave
M&E Engineer
Emcor —Cambridge
- £42,000 a year
- Full-time
- Maintenance
- Employee assistance programme
- Referral programme
Quick apply
Service Support Specialist
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
7d
Field Engineer
PCS Business Systems —Kettering
- English
- Organisational skills
- IT
- Work from home
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Quality Engineer
Morgan Advanced Materials —Corby
- Full-time
Geoenvironmental Engineer
Soiltechnics Ltd —Northampton
- From £28,000 a year
- Full-time
- Master's degree
- No degree
- Travel
- Profit sharing
- Annual leave
Quick apply
Dispatch Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- IT
Quick apply
8d
Consultant Ecologist
AECOM —Cambridge
- Full-time
- Hybrid work
Field Service Engineer
Bradshaw Electric Vehicles —Peterborough
- Forklift
- Automotive diagnostics
- Time management
Multi-Skilled Engineer
JIK-Integral UK Limited —Cambridge
- £15 - £50 a day
- Overtime
- Maintenance
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Principal Water Quality Scientist/ Modeller
AECOM —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting
Customer Service & Parts Administrator - 12 months fixed term contract
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Construction experience
- Communication skills

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Help Desk Engineer
PCS Business Systems —Kettering
In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. Required to work on a shift rota.
Internal IT – 2nd Line Systems Analyst
Sharp —Peterborough
Own and resolve 2nd line support tickets with a strong focus on user experience. Curiosity and a desire to move beyond service desk into systems.

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desk engineer jobs near huntingdonshire, cam

Customer IT Support Manager

HBP Group -
Peterborough

Quick apply

Job details

Full-time
£45,000 - £50,000 a year

Qualifications

ITIL Certification
Driving Licence
Management
Mentoring
Root cause analysis
Leadership

Full job description

Job Advert

The Role

As a Customer IT Support Manager, you will take full leadership and accountability for a Service Desk / Pro Serv POD within a Managed Service Provider environment.

You will be responsible for end-to-end service performance, customer experience, team development, and operational excellence. Your core purpose is to ensure customers receive an effortless, reliable, and high quality support experience while leading and developing a high performing team of engineers.

This is a leadership role that blends people management, service ownership, financial awareness, and strategic contribution. You will ensure the Team operates as a trusted, structured, and customer centric function aligned to business growth.

What You Will Work On

Team Leadership & Culture
Lead, mentor, and develop a high performance Service Desk team aligned to company values.
Create a culture of accountability, ownership, and collaboration.
Provide regular one to ones, structured feedback, and tailored development plans.
Recognise success and address performance challenges constructively.
Ensure clear communication, trust, and shared purpose across the POD.
Service Delivery Ownership
Take full accountability for SLA performance, CSAT, service quality, and escalation management.
Act as the primary escalation point for critical incidents and customer concerns.
Ensure calm, confident, and structured handling of service challenges.
Build strong, trust based customer relationships through regular engagement.
Turn service issues into opportunities to strengthen long term partnerships.

Effortless Customer Experience is central to this role and means:

Clear and proactive communication
Strong ownership from first contact to resolution
Minimal disruption to customers
Consistent and predictable delivery
Structured, professional escalation handling

You will embed this mindset into the team’s culture and processes so service quality is consistent and not dependent on individuals.

MSP Operational Excellence

Operate effectively within an MSP model, balancing commercial pressure, contractual obligations, and customer expectations.
Maintain oversight of ticket queues, workload prioritisation, and performance trends.
Ensure smooth onboarding of new customers and seamless handover from Projects to Support.
Drive root cause analysis and long term solutions rather than reactive fixes.
Ensure governance, reporting, and system accuracy across all Service Desk tooling.

Performance, KPIs & Continuous Improvement

Define and manage KPIs relating to SLA, CSAT, quality, productivity, and efficiency.
Use data and insight to inform decision making and drive improvement.
Identify process enhancements to reduce friction and increase consistency.
Champion continual service improvement aligned to industry best practice.

Process, Technology & Innovation

Review and optimise Service Desk processes to improve both efficiency and customer experience.
Drive adoption of automation, tooling, and AI where appropriate.
Stay informed on MSP market trends and emerging technologies.
Challenge existing ways of working to identify smarter, simpler approaches.

Financial & Strategic Contribution

Manage Team budget responsibly, supporting forecasting and financial planning.
Ensure effective resource allocation to meet service and margin targets.
Align team objectives with wider company strategy and long term growth plans.
Contribute to department profitability through structured, commercially aware service delivery.

Main Tasks

Lead and develop the team to achieve measurable performance improvements.
Conduct regular one to ones, performance reviews, and tailored training plans.
Own customer escalations and ensure transparent, structured problem management.
Maintain cadence of customer meetings, reporting, and engagement.
Monitor SLA performance and quality scores.
Oversee onboarding and internal handovers between Sales, Projects, and Support.
Collaborate with Professional Services, Business Development, and Leadership teams.
Drive long term improvements in service consistency and customer satisfaction.

Measurable Outcomes

Consistent achievement of SLA and quality targets.
Improved CSAT and strengthened customer loyalty.
Reduced customer churn through proactive service improvement.
Demonstrable efficiency gains through process and AI adoption.
Improved team performance through coaching and structured development.
Delivery of departmental margin and financial targets.

Qualifications & Requirements

Essential

Right to Work in the UK
Full UK Driving License
Willingness to attend customer sites where required
Subject to security and pre employment checks including DBS, references.

Experience & Knowledge

Minimum 2 years in a similar Service Desk / Pro Serv leadership role, 3 years desirable.
Strong experience within an MSP environment.
Proven experience developing and mentoring teams.
Experience aligning team objectives to wider business strategy.
Commercial awareness with exposure to budgeting and financial oversight.
Experience using data to drive performance improvement.
ITIL v4 certification desirable, or equivalent hands on service management experience.

Strong working knowledge of:

Incident, Problem, and Change Management
Continual Service Improvement frameworks
MSP Service Desk tooling and KPI reporting
Data driven service performance management

Apply Now

If this sounds like the kind of role you’ve been looking for, apply today.

Closing Date: 24th July 2026

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.

Quick apply

Refine Your Search

desk engineer jobs in huntingdonshire, cam

Customer IT Support Manager

Help Desk Engineer

ICT User Support Engineer

IT Project Engineer

IT solutions Engineer

Internal IT – 2nd Line Systems Analyst

Senior Software Engineer - FTC

M&E Engineer

Service Support Specialist

Field Engineer

Customer Experience Manager

Quality Engineer

Geoenvironmental Engineer

Dispatch Manager

Consultant Ecologist

Field Service Engineer

Multi-Skilled Engineer

Principal Water Quality Scientist/ Modeller

Customer Service & Parts Administrator - 12 months fixed term contract

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