Customer advocate Work, Jobs in Hurley (with Salaries)

Customer Communications Officer
Orbit Group —Coventry
- £36,000 - £39,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Mortgage Underwriter
Crystal Specialist Finance —Tamworth
- £30,000 - £36,500 a year
- Full-time
- Customer service
- Maths
- Financial services
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Sales Assistant
Smiggle —Birmingham
- Part-time
- Sales
- Communication skills
- Store discount
- Annual leave
IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
6d
Global CRM & Lifecycle Manager (MC621)
Triumph Motorcycles —Hinckley
- Full-time
- Marketing
- Annual leave
- Employee discount
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Sport and Physical Activity Programme Officer
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Weekend availability
- Travel
- IT
4d
Conference and Events Manager
Loughborough University —Loughborough
- £33,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Free parking
- Annual leave
9d
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
4d
Joiner
Places for People —Leicester
- £37,708.84 a year
- Overtime
- IT
- Annual leave
- Sick pay
AI Adoption & Innovation Lead
Correla —Solihull
- £80,000 a year
- AI
- Communication skills
- Annual leave
Senior Claims Handler - Commercial & Schemes
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Negotiation
UX/UI Designer
Halfords —Redditch
- £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Agile
- Annual leave
- Employee discount
HR Advisor, HR Advisory Services, 12 month FTC/Secondment
Deloitte —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Sick pay
11d
Scheduler
Arcus FM —Redditch
- £27,312 a year
- Full-time
- Administrative experience
- Time management
- Annual leave
Quick apply
12d
HR Adviser EMEIA
ASSA ABLOY —Willenhall
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Duty Manager
Places for People —Sparkhill
- £14.59 an hour
- Weekend availability
- Customer service
- IT
- Leadership
- Employee discount
Bank Support Assistant
Sanctuary Supported Living —Leicester
- £13.15 an hour
- Cooking
- Microsoft Office
- IT
- Annual leave
- Sick pay
Quick apply

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customer advocate jobs near hurley

Customer Communications Officer

Orbit Group -
Coventry

Apply Now

Job details

Permanent
£36,000 - £39,000 a year
6 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Office
Leadership

Full job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Orbit is delighted to be recruiting for a Customer Communications Officer to join our team. The purpose of the role is to contribute to our ambition of providing amongst the best customer experience of any housing association in the UK by 2030.

The Customer Communications Officer will be responsible for creating and delivering customer-centric communication across both service communications (approximately 70%) and marketing and brand communications (approximately 30%).

You will manage the production of high-quality content, which is focused on what is most important to our customers whilst promoting our vision, values and Customer Commitments. You will also support the team with crisis and issues management, and be part of our Out of Hours team.

What you'll achieve

Content creation and implementation
Create high-quality, customer-focused content and campaigns for multiple channels, to promote Orbit and its services, driving awareness, understanding, and positive behavioural change.

Create and deliver multi-channel communications and campaigns which promote Orbit and its services, driving awareness, understanding, uptake and behavioural change; and building trust and positive perceptions.

Ensure all content is created to a high standard, is customer-centric, and reflects Orbit’s tone of voice. Working with Orbit’s in house team where possible, manage the sourcing or commissioning of films, photography, animation and visuals, ensuring assets created are representative of Orbit’s customer base.

Brand
Be a leading brand advocate across all customer communications activity. Ensure that all customer communication content promotes our vision, values and Customer Commitments.

Crisis and Issues Management
Participate in the Out of Hours Rota and support with crisis communications and incident management as required, spanning customer, colleague and media channels

Reporting
Measure the effectiveness of the content, campaigns and communication activity, producing reports with actionable learnings to drive continual improvements.

What you'll bring

Essential skills

Educated to degree level or equivalent with a relevant professional qualification, or appropriate experience in developing communication and marketing campaigns using digital and print media to engage customers
Experience in crisis communication and issues management.
Experience working with external agencies and suppliers
Proficiency in using communication and marketing tools and platforms and confident user of the Microsoft Office Package - particularly Word, Excel and PowerPoint
Critical thinker, good analytical and problem-solving skills, ability to think creatively, strategically and project plan - and to manage multiple tasks and priorities.
Ability to demonstrate a clear understanding of requirements of target audience and how to tailor content appropriately, taking into account the channel and required outcomes.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application
Interview(s)
Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Apply Now

Refine Your Search

customer advocate jobs in hurley

Customer Communications Officer

Mortgage Underwriter

Ownership Experience Manager – Customer Community & Loyalty

Sales Assistant

IT Service Desk Agent

Global CRM & Lifecycle Manager (MC621)

Manager of Dedicated Implementations - EMEA

Sport and Physical Activity Programme Officer

Conference and Events Manager

Complaints Coordinator

Client Services Representative

Joiner

AI Adoption & Innovation Lead

Senior Claims Handler - Commercial & Schemes

UX/UI Designer

HR Advisor, HR Advisory Services, 12 month FTC/Secondment

Scheduler

HR Adviser EMEIA

Duty Manager

Bank Support Assistant

I want to receive the latest job alerts for customer advocate in hurley

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