Team - UK Health, Adviser & Employer Product
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth, London or Stockport Office. Full time hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Proven product strategy ownership
- Strong stakeholder influence
- Demonstrated customer journey optimisation
What this role is all about:
This exciting role will form part of a cross-functional team who is accountable for the end-to-end digital customer experience for Renewals in the Health Policy Product Delivery Stream. As a Product Manager, the role is responsible for defining and executing a comprehensive product roadmap and backlog across multiple capabilities, working with a wide range of stakeholders. Accountability includes shaping, designing and delivering features that contribute significantly to the Product Delivery Stream vision and Vitality’s overall business ambition. The role requires strong analytical and problem‑solving capability, alongside an entrepreneurial mindset and a passion for driving meaningful change through customer journeys.
Key Actions
- Design the medium‑ to long‑term product strategy for health policy renewal experiences (0–6 months+), using data, research and senior stakeholder engagement to deliver customer and business value
- Act as the voice of the customer within scrum teams to ensure delivery of high‑quality customer experiences
- Monitor market trends, competitor activity and industry developments
- Play a key role in the Vitality Design process within SAFe Continuous Exploration and Review stages, including:
- Coordinating ideation to achieve Definition of Ready with cross‑functional teams (R&D, Content, Product Design, Engineering)
- Validating technical feasibility with relevant teams
- Defining epics and features for delivery within releasable increments
- Take ownership of the Renewal experience and associated products day‑to‑day, including:
- Defining and mapping optimal customer journeys and processes, with clear measurement and continuous improvement
- Identifying cost and inefficiencies and designing improved processes
- Prioritising and delivering the 0–3 month roadmap iteratively
- Managing and maintaining a well‑prioritised product backlog with stakeholders
- Reviewing analytics, sprint and release reporting
- Prepare work for delivery by:
- Collaborating with product, business and engineering teams to create aligned user stories
- Creating feature and story maps for Journey Epics
- Analysing user needs, requirements, risks, scope and dependencies
- Leading and planning Journey Epics across Analyse and Implement PIs, managing risks, dependencies and costs
- Ensuring all user stories are well‑defined, documented and maintained with clear acceptance criteria
- Partnering with UX to ensure designs align to requirements
What do you need to thrive?
- Educated to degree level or equivalent
- Able to lead and facilitate meetings (e.g. lead workshops to elicit requirements) within business and technical teams
- Excellent written and verbal communication skills with business and technical stakeholders at all levels
- Able to produce high quality supporting artefacts to assist the team in development of product features
- Outstanding team working and collaboration skills
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been
- Create an environment that embraces you as you are and enables you to be your best self
- Give you flexibility on how, where and when you work
- Help you advance your career by playing you to your strengths
- Give you a voice to help our business grow and make Vitality a great place to be
- Give you the space to try, fail and learn
- Provide a healthy balance of challenge and support
- Recognise and reward you with a competitive salary and amazing benefits
- Be there for you when you need us
- Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
We’re incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor’s Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we’re the right fit for you? We can’t wait.
Diversity & Inclusion
At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality’s approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
