Job Advert
A2V is a global leader in the Arts, Craft & Stationery industry, supplying major retailers with innovative, high-quality products. With creativity, precision, and customer focus at our core, we deliver complex projects through expert coordination and exceptional stakeholder management.
Step into a role where you'll orchestrate the complete delivery of multi-million pound orders across global supply chains. You'll be the strategic link between buying teams, suppliers, and major retail customers, ensuring every project delivers on time, on spec, and on budget.
As our Project Manager – Live Order Management, you'll take full accountability for confirmed customer orders from buying approval through to final delivery.
Order Execution & Risk Management
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Manage and monitor all assigned live orders
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Ensure all customer and internal processes are followed with precision
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Flag, escalate, and resolve risks to timelines, specs, or budget
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Deliver projects on time, within scope, and to agreed commercial outcomes
Stakeholder Communication
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Act as the central point of contact across departments (Buying, Planning, Compliance, Design, Finance, Logistics)
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Maintain clear, proactive updates to overseas suppliers and customers
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Drive alignment across internal teams and hold stakeholders to task deadlines
Customer Process & Documentation
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Accurately complete all customer documentation and upload to required portals
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Follow customer-specific protocols, trackers, and CPA workflows
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Ensure orders align with approved case mixes, quotes, specs, and samples
Reporting & Process Improvement
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Track and report on key metrics such as order status, delays, cost variance, and delivery performance
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Review orders to identify friction points and propose process improvements
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Use dashboards to inform senior leadership of risk areas and delivery performance
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3+ years' experience in supply chain, production, or order management within consumer goods or retail
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Proven success managing multiple projects with strict deadlines and compliance requirements
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Strong knowledge of critical path methodologies and order lifecycle management
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Experience dealing directly with global suppliers and major retail customers
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Highly organised with strong communication and problem-solving abilities
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Commercially aware and proficient in Microsoft Excel and Word
Ready to take ownership of complex, high-impact projects that directly influence our success with major retail partners? Apply now to join our growing Project Management team.
