Senior Carer Relations Consultant
Build Relationships. Shape Careers. Make a Genuine Difference.
This isn't simply another customer service role.
Some people answer calls.
Some people manage accounts.
Others build relationships that people remember.
At Access Care, we believe exceptional live-in care begins long before a carer walks through a client's front door. It begins with trust. It begins with understanding. It begins with someone who genuinely cares about getting things right.
That's where you come in.
As one of our Senior Carer Relations Consultants, you'll become a trusted adviser to a portfolio of professional live-in carers, helping them build rewarding careers whilst ensuring they feel valued, supported and proud to work alongside Access Care.
If you enjoy meaningful conversations, naturally build rapport, thrive on solving problems and believe exceptional service is found in the smallest details, we'd love to meet you.
Role Snapshot
Location: The Old Police House, Stockbridge, Hampshire
Contract: Full-time, Permanent
Working Hours: Monday to Friday, 9.00am–5.00pm, plus participation in our shared out-of-hours telephone rota
Salary: Circa £30,000 (depending on experience)
Application Deadline: Friday 14th August 2026
Why Access Care?
Access Care is proudly independent and family-run, combining the warmth and agility of a close-knit business with the standards and ambition of a nationwide organisation.
We have been introducing exceptional live-in carers to private households across the UK since 1994.
We've spent more than thirty years building a reputation that families, carers and professional advisers trust. We don't chase volume. We don't believe people are numbers. We believe every family deserves thoughtful guidance and every professional carer deserves to feel respected, valued and represented with integrity.
Our standards are high because the decisions we help families make genuinely change lives.
We're proud of what we've built, but we're even more excited about where we're heading.
The Way We Work
Relationships always come before transactions.
· We tell the truth, even when the conversation is difficult.
· We notice the details because they matter.
· We take ownership.
· We work hard.
· We support each other.
· We continually look for better ways to do things.
· We're ambitious without losing our kindness, professional without losing our personality, and we celebrate success together because no one achieves it alone.
· Above all, we care.
Not because it's written on the wall, but because it's simply who we are.
What Success Looks Like
Six months into the role, you'll have:
- Built strong, trusted relationships with your portfolio of carers.
- Become a go-to source of advice and support for the carers you represent.
- Contributed to excellent retention and high levels of carer satisfaction.
- Built strong working relationships across the wider Access Care team.
- Helped identify improvements that make our service even better.
Key Responsibilities
As a senior consultant, you will also share expertise, model best practice, assist colleagues with complex situations and provide dependable departmental cover when required.
Carer Relationship Management
- Build and maintain trusted, long-term relationships with a portfolio of professional live-in carers.
- Become each carer's primary point of contact, providing guidance, reassurance and practical advice throughout their relationship with Access Care.
- Ensure every carer feels valued, respected and professionally represented.
- Proactively identify opportunities to improve carer satisfaction, engagement and retention.
- Handle sensitive or complex conversations with confidence, empathy and professionalism.
- Support carers before, during and after each placement, ensuring a consistently high standard of service.
- Work proactively with carers to understand their experience, preferences and availability, ensuring they are considered for suitable opportunities.
- · Contribute to successful bookings, strong carer utilisation and long-term carer retention.
Operational Excellence
- Work collaboratively with colleagues to ensure high-quality, well-considered introductions between carers and clients.
- Coordinate smooth carer changeovers and assist with arranging emergency cover when required.
- Ensure accurate administration and timely communication throughout the introduction process.
- Maintain exceptional service standards whilst effectively managing competing priorities in a fast-paced environment.
- Contribute to the smooth day-to-day running of the Carer Relations department.
Continuous Improvement
- Identify opportunities to improve processes, efficiency and the overall experience for our carers.
- Share ideas, knowledge and best practice with colleagues to continually raise departmental standards.
- Support departmental projects and business improvements alongside the Head of Carer Relations.
- Act as a senior member of the team, leading by example and helping to develop less experienced colleagues.
About You
The people who thrive at Access Care genuinely enjoy building relationships, take pride in their work and care deeply about delivering an exceptional experience for everyone they work with.
They bring a positive, can-do attitude, enjoy solving problems and believe that great teams achieve more by supporting one another. We bring energy and commitment to our work because we care about what we do, and we believe work should be somewhere people feel positive, valued and pleased to be.
You'll be someone who:
- Naturally builds trust and rapport with people from all walks of life.
- Is an excellent communicator, both verbally and in writing.
- Remains calm, composed and solutions-focused under pressure.
- Takes ownership, follows things through and delivers on commitments.
- Has sound judgement and is confident making decisions.
- Is highly organised, with excellent attention to detail.
- Thrives in a busy environment and is able to effectively prioritise a varied workload.
- Enjoys working collaboratively whilst managing their own responsibilities independently.
- Is proactive, positive and continually looking for ways to improve.
- Leads by example through their attitude, professionalism and work ethic.
- Genuinely cares about people and wants to make a meaningful difference.
- Understands that the smallest details often make the biggest difference.
Skills & Experience
To succeed in this role, you'll ideally have:
- Significant experience in recruitment, account management, relationship management or another relevant people-focused role.
- Experience handling sensitive or complex conversations with empathy, confidence and discretion.
- Excellent organisational, administrative and time management skills.
- A proven ability to build trust and develop long-term professional relationships.
- The ability to manage multiple priorities whilst maintaining exceptional attention to detail.
- Strong IT skills, including Microsoft Office.
- Experience using Asana, Google Workspace or similar business systems would be advantageous, although full training will be provided.
Salary & Benefits
Salary: Circa £30,000 (depending on experience)
In return, you'll be joining a friendly, ambitious and supportive team where your contribution genuinely matters.
We offer:
- 22 days' annual leave plus Bank Holidays, increasing with length of service.
- Your birthday off.
- Ongoing training and professional development.
- Modern offices in the heart of Stockbridge.
- Team socials and company events throughout the year.
- Staff discount on Access Care services for family and friends.
- A collaborative working environment where your ideas are welcomed and valued.
Location & Hours
Location
Based at our offices in the beautiful market town of Stockbridge, Hampshire, this role is easily commutable from Winchester, Salisbury, Romsey, Andover and Basingstoke. Your desk will be in our Head Office at The Old Police House, High Street, Stockbridge, Hampshire, SO20 6HE
This is a full-time, permanent, office-based position.
Working Hours
· Monday to Friday, 9.00am – 5.00pm
· Extended hours will be necessary on occasion for company events.
· Participation in our shared out-of-hours telephone rota is required, typically one week in every 8/10. Further details, including the nature of the rota and associated arrangements, will be discussed during the interview process.
Training & Development
You'll receive comprehensive training and ongoing support to help you succeed in your role.
We're committed to developing our people and encouraging continuous learning. As our business evolves, so will your opportunities to grow, develop new skills and take on additional responsibility.
Recruitment Process
If you believe you'd be a great fit for Access Care, we'd love to hear from you.
Please send your CV together with a covering letter explaining:
- Why this role appeals to you.
- Why you believe you'd be a great fit for Access Care.
- What experience, qualities and values you would bring to our team.
We'd also love you to tell us about a time you built a relationship that made a genuine difference to someone. It doesn't need to be with a client; it could be a colleague, customer, candidate or anyone else. We're interested in understanding how you build trust, communicate with others and make people feel valued.
We're not looking for the longest covering letter or the most polished CV. We're looking for someone who genuinely connects with what we do, communicates with warmth and professionalism, and shares our values.
Please send your application to:
Head of Operations
Emma McNab
[email protected]
Our recruitment process is straightforward:
1. Submit your application.
2. If we feel there's a good match, we'll invite you for an initial interview.
3. Successful candidates will then be invited to a second-stage interview before a final decision is made.
Applications close on Friday 14th August 2026. We review applications as they are received, so if this role feels like the right fit, we'd encourage you to apply as soon as possible.
Pay: £30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
Work Location: In person
