Management associate Work, Jobs in Hurworth, Dur (with Salaries)

Customer Success Associate
Mobile Rocket —Newton Aycliffe
- £25,000 - £30,000 a year
- Full-time
- Salesforce
- English
- In-person
- Free parking
Quick apply
3d
Health, Safety, Environmental & Sustainability Advisor
PD Ports —Middlesbrough
- £50,028 a year
- Full-time
- Human resources
- Health & wellbeing programme
- Life insurance
Quick apply
11d
Power Platform Solutions Architect
razorblue Careers —Stockton-on-Tees
- £55,000 - £60,000 a year
- Hybrid work
- Azure
- Mentoring
- AI
- Life insurance
Quick apply
Veterinary Business Manager-Digital Services
Mars —Durham
- £39,000 - £40,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Gym membership
Maintenance Team Lead, NCL2 RME
Amazon UK Services Ltd. —Stockton-on-Tees
- Weekend availability
- Maintenance
- Programmable logic controllers
- Flexible schedule
Principal Transport Planner
North Yorkshire Council —Northallerton
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Communication skills
11d
Senior Transport Planner
North Yorkshire Council —Northallerton
- £43,000 - £48,000 a year
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Communication skills
11d
Senior Community Practitioner
Tees, Esk and Wear Valleys NHS Trust —Northallerton
- £39,959 - £48,117 a year
- Full-time
- Leadership
- Nursing
3d
Executive Director of Transformation
Broadacres —Northallerton
- £124,525 a year
- Full-time
- In-person
- Communication skills
Quick apply
9d
Associate Director - Project Controls - Energy & Natural Resources
Turner & Townsend —Stockton-on-Tees
- Full-time
- Remote
- Microsoft Office
- Business development
- Project management
Quick apply
6d
Senior Test Centre Associate - Middlesbrough
Reed In Partnership —Middlesbrough
- £14.80 an hour
- Part-time
- Customer service
- Supervising experience
- Driving
Accounts Receivables Associate - French speaker
Cummins Inc. —Darlington
- Hybrid work
- Analysis skills
- Communication skills
- Relocation assistance
5d
Nursing Associate
North Yorkshire Hospice Care —Thirsk
- £30,741.35 - £32,556.15 a year
- Weekend availability
- Hybrid work
- IT
- Hospice
- Care plans
- Referral programme
Postdoctoral Research Associate
Durham University —Durham
- £41,064 - £42,254 a year
- Part-time
- Hybrid work
- Doctoral degree
- Project management
- University
- Annual leave
- Employee assistance programme
3d
Project Manager Apprenticeship
VINCI Construction —West Burton
- Project management
- Communication skills
Associate Director - Cost Management - Energy & Natural Resources
Turner & Townsend —Stockton-on-Tees
- Full-time
- Hybrid work
- Contracts
Quick apply
Product Design Technician - Level IV
Cummins Inc. —Darlington
- CAD
- Communication skills
- Relocation assistance
13d
Senior Supervisor/Lead Production/Maintenance/Repair/Facilities Engineer - Swindon, UK
Amazon UK Services Ltd. —Middlesbrough
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
- Flexible schedule
Research Project Manager
Durham University —Durham
- £38,784 - £43,482 a year
- Full-time
- Hybrid work
- Doctoral degree
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
2d
Assistant Director, Digital and Technology
Broadacres —Northallerton
- £85,000 a year
- Full-time
- IT
- In-person
- Leadership
Quick apply
9d

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management associate jobs near hurworth, dur

Customer Success Associate

Mobile Rocket -
Newton Aycliffe

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
3 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Salesforce
English
B2B
Customer support
SaaS

Full job description

About the role

Entry-level executor to scale our customer success engine. You will help customers through an efficient inbox workflow, proactively reduce support demand by creating Help Centre content (FAQs and videos), and use product data to identify and flag Product Qualified Leads (PQLs) for upselling—working under direct mentorship.

Key responsibilities

Inbox management
Own and manage the customer support inbox (triage, categorise, respond, and escalate when needed)
Ensure fast, accurate, and helpful written responses with excellent customer experience
Maintain consistent documentation of conversations and outcomes
Help Centre content to deflect tickets
Build and maintain Help Centre guides including:
Written FAQs
Short how-to video scripts or video-based resources
Identify recurring issues from support conversations and translate them into scalable content
Continuously improve content quality to reduce repeat tickets
Product data & PQL tracking
Track product usage and engagement signals using basic data literacy
Flag Product Qualified Leads (PQLs) based on pre-defined criteria to support upsell opportunities
Provide clear updates to internal teams on trends, readiness, and accounts showing “green lights”
Process-driven execution
Follow and improve existing workflows for support, knowledge base updates, and lead flagging
Maintain accurate records and ensure learnings feed into improved processes
Learning under mentorship
Work closely with a mentor to develop technical curiosity, customer success judgement, and operational excellence
Quickly apply feedback to responses, content, and reporting

What you’ll bring

1–2 years’ experience in B2B SaaS customer support or customer success (ideal)
Outstanding written English with strong grammar, clarity, and tone
High technical curiosity and ability to learn product workflows quickly
Basic data literacy (comfortable using product/CRM data and simple reporting concepts)
Highly organised and process-driven; strong attention to detail
Ambitious doer mindset—eager to execute, improve, and learn in a direct-mentorship environment

Success in the role (how you’ll be measured)

Support inbox responsiveness and quality of written resolutions
Growth and quality of Help Centre content that reduces repeat tickets
Accuracy and usefulness of PQL flags and updates
Consistency in process execution and continuous improvement based on feedback

Location

Newton Aycliffe, County Durham

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

management associate jobs in hurworth, dur

Customer Success Associate

Health, Safety, Environmental & Sustainability Advisor

Power Platform Solutions Architect

Veterinary Business Manager-Digital Services

Maintenance Team Lead, NCL2 RME

Principal Transport Planner

Senior Transport Planner

Senior Community Practitioner

Executive Director of Transformation

Associate Director - Project Controls - Energy & Natural Resources

Senior Test Centre Associate - Middlesbrough

Accounts Receivables Associate - French speaker

Nursing Associate

Postdoctoral Research Associate

Project Manager Apprenticeship

Associate Director - Cost Management - Energy & Natural Resources

Product Design Technician - Level IV

Senior Supervisor/Lead Production/Maintenance/Repair/Facilities Engineer - Swindon, UK

Research Project Manager

Assistant Director, Digital and Technology

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