Portering Supervisor
Contract: Healthcare
Location: Coventry, CV2 2DX
Hours of work: 37.5 (4 on / 4 off | Day shifts: 06:00 - 18:00 | Night shifts: 18:00 - 06:00)
Contract Type: Permanent
We are seeking a Portering Supervisor to assist the Head of Portering in the day-to-day management of the Portering department, ensuring that the service meets all contractual obligations and business objectives.
The role focuses on leading and supporting the portering team to deliver safe, efficient, and high-quality services.
Job Description
The successful candidate will play a key role in maintaining operational standards, addressing and escalating issues where required, and ensuring staff are effectively deployed to provide a seamless service that supports both patient experience and clinical operations.
Key Responsibilities
- Lead, support, and guide portering staff to deliver efficient and compliant services
- Maintain a safe working environment in line with legislation and policies
- Ensure appropriate staffing levels and escalate resource needs
- Allocate staff effectively to maintain service flow and patient experience
- Make daily operational decisions, escalating where necessary
- Monitor service performance and implement improvements
- Act on audit outcomes and ensure compliance with required standards
- Promote clear communication and positive team working
Professional and Personal Competencies/Qualifications
- Supervisory or team leadership experience, ideally in a healthcare setting
- Strong leadership and team management skills
- Knowledge of health and safety requirements
- Effective communication and interpersonal skills
- Good organisational and problem-solving ability
- Experience of staff management processes (e.g. absence, discipline, training)
- Ability to monitor performance and drive improvements
- Flexible, proactive approach to changing demands
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
