Beauty lead advisor Work, Jobs in Hyde, Gtm (with Salaries)

Customer Service Team Leader
The Beauty Tech Group Trading Limited —Stockport
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Leadership
- Free parking
- Work from home
Quick apply
Corporate Director of Nursing and Quality
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £112,782 - £129,783 a year
- Full-time
- Customer service
- Annual leave
16h
Dries Van Noten Selfridges Exchange Brand Ambassador- 15 hours
PUIG —Manchester
- Microsoft Excel
- Sales
- Leadership

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Customer Service Team Leader
The Beauty Tech Group Trading Limited —Stockport
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beauty lead advisor jobs near hyde, gtm

Customer Service Team Leader

The Beauty Tech Group Trading Limited
Stockport

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

CRM software
Customer service
Leadership
Communication skills

Full job description

We're looking for a confident and people-focused Customer Service Team Leader to guide and motivate a team of customer service advisors. You'll be responsible for day-to-day team performance, coaching individuals to deliver outstanding service, and making sure customers get a fast, friendly, and effective experience every time they get in touch.

This is a great opportunity for someone who enjoys developing people, solving problems, and driving continuous improvement within a busy customer-facing environment.

What you’ll be doing:

Lead, motivate, and manage a team of customer service advisors on a day-to-day basis
Monitor team performance against KPIs (e.g. response times, resolution rates, customer satisfaction) and take action to improve results
Conduct regular 1:1s, coaching sessions, and performance reviews
Handle escalated customer queries and complaints with professionalism and empathy
Support recruitment, onboarding, and training of new team members
Identify trends in customer feedback and work with wider teams to improve processes
Create and maintain a positive, supportive team culture
Manage rotas, workload distribution, and shift coverage
Report on team performance to senior management

Skills, knowledge & expertise:

Minimum 2 years' experience managing or leading a team, ideally within a customer service environment
Excellent communication and interpersonal skills
Strong problem-solving skills with a calm, solutions-focused approach
Experience using customer service software/CRM systems (e.g. Dixa, Shopify, Fulfil) is a plus
Ability to coach, motivate, and develop team members
Comfortable working with performance data and KPIs
Resilient, adaptable, and able to thrive under pressure
A genuine passion for delivering great customer experiences

Why work at The Beauty Tech Group:

At The Beauty Tech Group, we’re redefining the future of beauty by bringing cutting edge technology into homes around the world. Born from CurrentBody and now home to category leading brands including CurrentBody Skin, ZIIP Beauty, Tria Laser, and CurrentBody Skin: The Clinic, we innovate at pace to create transformative devices and skincare solutions used globally.

Our brands combine clinical credibility with consumer focused design, spanning LED, radio frequency, microcurrent, and laser technologies, and are trusted by customers in over 80 countries.

Working here means building your career in an environment where you’re empowered to develop deep expertise, take ownership of your impact and think big as part of a fast growing, ambitious business. We’re looking for exceptional people to join us at an exciting stage and help shape the next generation of beauty technology brands.

What is in it for me:

Shift pattern: Monday, Tuesday, Thursday, Friday (office) 8-4:30, Wednesday work from home and 1 in 3 weekends 8-4:30 Saturday and Sunday with a scheduled rota day off for both days.
25 days holiday (increasing with service) + Holiday Buy scheme
Auto enrolment pension scheme
Free parking
Staff discounts across CurrentBody Skin, ZIIP Beauty, and Tria Laser
Cycle to Work, and EV/tech schemes
Supported studies, employee Assistance Programme and enhanced family leave
Social events, office brunches and career development opportunities

Recruitment process:

Closing date is Monday 20th July 2026

Application reviewed by Talent Acquisition Team
Initial call with the Talent Acquisition Team
In person interview at the office (including short task)
Feedback

At The Beauty Tech Group we are committed to a diverse and inclusive workplace and welcome applications from all backgrounds.

Quick apply

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beauty lead advisor jobs in hyde, gtm

Customer Service Team Leader

Corporate Director of Nursing and Quality

Dries Van Noten Selfridges Exchange Brand Ambassador- 15 hours

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