2nd line support engineer Work, Jobs in Ickleton, Cam (with Salaries)

IT Engineer
Force36 Limited —Saffron Walden
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Employee discount
Quick apply
5d
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Travel
- Computer networking
Quick apply
19h
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Mentoring
- Employee discount
IT Support Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount

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2nd line support engineer jobs near ickleton, cam

IT Engineer

Force36 Limited
Saffron Walden

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
5 days ago

Benefits

Company pension
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Incident queue management
User account provisioning
Ticket management
Microsoft Exchange
Network infrastructure
User account management
Firewall
Computer hardware
Technical support incident logging
Network support
SharePoint
IP networking
Customer support
Communication skills
Intune
Mobile devices

Full job description

1st Line IT Engineer

Location: CB10 2NL (Saffron Walden), with regular travel to client sites, predominantly in London
Job Type: Full-time, Permanent

Overview

We are looking for a hands-on 1st Line IT Engineer to join our team, splitting time between office-based helpdesk support and on-site client work. This is a front-line role and you will be the first point of contact for our clients, resolving the majority of issues yourself and escalating the rest to our senior engineers.

You will work across a mixed technology stack including Microsoft 365, UniFi networking and Cisco Webex, supporting SMEs with day-to-day IT, troubleshooting, device setup and site visits. We are less interested in someone who knows every product on our stack today and more interested in someone who picks things up quickly, communicates well with clients and enjoys working across different technologies.

Key Responsibilities

Act as first point of contact for incoming tickets, calls and emails
Triage, prioritise and resolve 1st line issues, escalating where needed
Day-to-day Microsoft 365 administration including users, licences, mailboxes and permissions
Password resets, MFA support and general account administration
Build, configure and deploy laptops, desktops and mobile devices
Basic UniFi network troubleshooting such as access points, switch ports and connectivity issues
Support Cisco Webex users with calling, meetings and desk devices
Attend client sites for installations, device swaps and hands-on support
Respond to monitoring alerts and carry out routine checks
Keep tickets, asset records and documentation accurate and up to date
Assist senior engineers on migrations, onboarding and infrastructure projects

Required Skills and Experience

Experience in an IT support, helpdesk or MSP environment, or a strong IT qualification with a genuine hands-on interest
Familiarity with Microsoft 365 from a user or administration perspective
Windows desktop support and basic hardware troubleshooting
Understanding of networking basics such as IP addressing, DHCP, DNS and Wi-Fi
Clear, patient communication and a helpful manner with non-technical users
Well organised, with the discipline to log and update tickets properly
Full UK driving licence

Desirable Technical Exposure

Any of the following would be an advantage, and we will support you in developing the rest:

Microsoft 365 administration including Exchange Online, SharePoint, OneDrive, Teams and Entra ID
Ubiquiti UniFi (network, protect, access)
Cisco Webex or other unified comms and VoIP platforms
Microsoft Intune and endpoint management
VLANs, firewalls and VPNs
Backup, monitoring and RMM tooling
Structured cabling, AV and general on-site installation work

Certifications

No specific certification is required for this role. Any IT certifications are advantageous, whether vendor based such as Microsoft, Ubiquiti or Cisco, or vendor neutral such as CompTIA. Relevant hands-on experience counts just as much, and we will fund and support further certification once you are with us.

Personal Attributes

Strong written and verbal communication
Calm and methodical when dealing with users under pressure
Organised and able to juggle helpdesk tickets alongside scheduled site work
Proactive and willing to learn
Works well independently and as part of a team
Genuinely happy to be hands-on, whether that is at a desk or up a ladder

Day-to-Day

Answering and resolving helpdesk tickets and calls
Remote support sessions with users
Microsoft 365 user and licence administration
Device builds, deployments and collections
Basic UniFi and network troubleshooting
Webex and comms support
On-site client visits
Assisting with onboarding and migration projects

Growth and Progression

This is a role you can grow from. As your experience builds you will take on more 2nd line work, then project delivery, with the aim of progressing into a project-focused engineer position owning migrations and client onboarding. Training, certification and mentoring from senior engineers are all part of the package.

Benefits

28 days holiday including bank holidays, increasing with length of service
Team days out and social events
Employee discount scheme
Discretionary bonuses
Ongoing training and certification support
Exposure to a wide range of technologies
On-site parking
Company pension

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Application question(s):

Please ensure that you include a cover letter of why you feel you would be suitable for this role. Have you included this? Applicants without a cover letter will be automatically rejected.

Willingness to travel:

50% (preferred)

Work Location: Hybrid remote in Saffron Walden CB10 2NL

Quick apply

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2nd line support engineer jobs in ickleton, cam

IT Engineer

IT Support Engineer (1st / 2nd Line)

Service Desk Engineer

2nd Line IT Engineer

IT Support Engineer

1st Line IT Engineer

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