Delivery director Work, Jobs in Ilford, Gtl (with Salaries)

Head of Tutor Delivery
CST Training LTD —Bexley
- Full-time
- Hybrid work
- Customer service
- Human resources
- Leadership
- Free parking
- Work from home
Quick apply
21h
Service Delivery Director
HCLTech —London
- English
- Analysis skills
- Presentation skills
7d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
3d
Head of Delivery
Fat Beehive —London
- £65,000 a year
- Full-time
- Hybrid work
- Presentation skills
- APIs
- Agile
- Annual leave
Quick apply
Sales Director Connected Services
Equans —Bow
- Full-time
- Customer service
- Project management
- Business
- Employee assistance programme
Growth Director
Corndel —London
Senior Programme & Service Delivery Directors
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Head of Platform Delivery - Director
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Communication skills
- Annual leave
Head of Delivery
Zaizi —Hammersmith
- £85,000 - £115,000 a year
- Hybrid work
- Military
- AWS
- Annual leave
- Work from home
Quick apply
Global Head of Client Experience
Citi —London
- Full-time
- Marketing
- Customer service
- Master's degree
7d
Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Agile
- IT
- In-person
Quick apply
12d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Project Director Delivery - Hospital Construction
Turner & Townsend —London
- Full-time
- Hybrid work
- Contracts
Quick apply
13d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
6d
Head of Retail
InPost UK —London
- Hybrid work
- Salesforce
- Negotiation
Quick apply
9d
Head of GTM Deals
BDO —London
- Full-time
- Sales
- Contracts
- IT
6d
Head of Delivery
Brand Advance —London
- JavaScript
- HTML
Account Director
Raconteur —London
- £70,000 - £90,000 a year
- Remote
- Sales
- Salesforce
- Annual leave
- Employee assistance programme
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
1d
Regional Director, Customer Success
Browzwear —London
- £105,000 - £125,000 a year
- Full-time
- Analysis skills
- AI
- Leadership
Quick apply

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delivery director jobs near ilford, gtl

Head of Tutor Delivery

CST Training LTD -
Bexley

Quick apply

Job details

Permanent | Full-time
21 hours ago

Benefits

Free parking
Cycle to work scheme
Financial planning services
Company pension
Work from home
Company events
On-site parking

Qualifications

Customer service
Adobe Captivate
Human resources
Leadership
Teaching

Full job description

Position: Head of Tutor Delivery

Department: Tutor Mgt

Reports To: Operations Director

Location: Remote with required visits to Bexley Head Office

Number of direct reports - 4

Hours - 8:30am - 5:30pm between Mon-Fri with occasional weekend management cover

About us

CST Training is one of the UK’s leading training providers, delivering accredited construction, health & safety, management, and business qualifications to individuals and organisations nationwide. With over 9,000 5-star reviews and a reputation for high-quality training, we provide flexible online and classroom-based courses designed to help learners gain recognised qualifications and progress in their careers. Our expert tutors, dedicated support team, and commitment to customer service ensure a professional and supportive learning experience from enquiry through to certification.

Job Purpose

The Head of Tutor Delivery leads the delivery side of CST Training’s tutor function — its people, its capacity, and the consistency of how we deliver. The post-holder owns the tutor body as an operational and commercial asset: making sure the right tutors are available for the right courses at the right time, that the Leads are developing as leaders, and that the function operates as one faculty.

This is a leadership role first and a subject-matter role second. The post-holder is not expected to be the strongest tutor in the room; they are expected to develop and hold to account the Leads who are. A primary focus is the development of managers and the commercial management of tutor capacity against demand.

Key Responsibilities

Leading the Delivery Team

Line manages and develops the four Lead Tutors, setting clear objectives and holding them to high standards of delivery, consistency and learner experience.
Develop line managers into confident, effective leaders through structured coaching and support.
Foster a single-faculty culture across the four groups, so tutors operate as one team rather than separate groups.
Own the group structure: group composition, balance, and the allocation of tutors to groups based on development needs and working relationships.

Capacity and Commercial Management

Own workforce planning and the balance of tutor capacity against demand across the groups.
Maintain commercial awareness of how tutor utilisation, availability and deployment affect revenue, cost and margin.
Contribute to portfolio, pricing and forecasting conversations with the commercial and scheduling functions.

Interfaces and Cross-Functional Working

Own the interface with Scheduling, ensuring tutor availability and deployment run smoothly without day-to-day escalation.
Work closely with Sales/Commercial, the Head of Training Standards, and HR/People on shared priorities.
Act as the operational point of accountability for delivery issues raised by group Leads or Standards.
Supports recruitment of new tutors via 2nd interview structure.

Onboarding and Standards

Hold custodianship of the onboarding playbook, working with the Lead Tutors to bring new tutors up to productivity within agreed timeframes.
Act on quality issues raised by the Head of Training Standards
Own the course lead structure for specialist course types.

Boundaries of the Role

Does not routinely deliver training; may co-deliver occasionally or in genuine emergency, but this is not a teaching role.
Does not own course content — this sits with the Head of Training Standards.
Does not own day-to-day scheduling; owns the interface with it.
Does not manage individual tutors directly except in genuine escalation.

Person Specification

Essential Skills & Experience

Demonstrable experience leading a team of 30 or more through middle managers.
Track record of developing line managers into effective leaders.
Strong commercial literacy — able to read a forecast, understand capacity against demand, and contribute to pricing and portfolio conversations.
Experience operating in a regulated or accredited training environment, or another professional services / delivery context with similar dynamics (consulting, agency, healthcare delivery, etc.).
Comfort with ambiguity and structural change
Credibility with senior tutors who are themselves expert practitioners.

Desirable Skills & Experience

Background in training, learning & development, or vocational education.
Experience of the construction, health & safety or compliance sectors CST operates in.
Familiarity with awarding body / accreditation processes (CITB, IOSH, NEBOSH).
Prior experience designing or running group-based / team-of-teams organisational models.

Benefits:

Company events
Company pension
Cycle to work scheme
Financial planning services
Free parking
On-site parking
Work from home

Work Location: Hybrid remote in Bexley DA5 1JX

Quick apply

Refine Your Search

delivery director jobs in ilford, gtl

Head of Tutor Delivery

Service Delivery Director

Head of Customer Operations

Head of Delivery

Sales Director Connected Services

Growth Director

Senior Programme & Service Delivery Directors

Head of Platform Delivery - Director

Head of Delivery

Global Head of Client Experience

Customer Experience Director

Head of Client Services

Project Director Delivery - Hospital Construction

Head of Customer Value

Head of Retail

Head of GTM Deals

Head of Delivery

Account Director

Head of Customer Support

Regional Director, Customer Success

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