Technical program manager Work, Jobs in Ingrave (with Salaries)

B2C Customer Service Executive
The Economist Group —London
- Hybrid work
- Microsoft Powerpoint
- Travel
- Organisational skills
- Employee assistance programme
Quick apply
1h
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
Centre Manager - Exams
Tutors and Exams Limited —London
- £31,500 - £33,000 a year
- Full-time
- Microsoft Office
- Team management
- Budgeting
- Annual leave
- Employee discount
Quick apply
1d
Project Manager
Hochiki Group —Rochester
- £57,500 - £62,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- PMP
- Continuous improvement
- Employee assistance programme
- Referral programme
Quick apply
7d
Assistant Project Manager (PMO)
WSP —London
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
Planner
McCann —Brentwood
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
Instructional Designer (Fixed Term Contract)
Ocean Technologies Group —London
- Remote
- Analysis skills
- Continuous improvement
- Agile
International Project Manager (Remote)
RainFocus —London
- Weekend availability
- PMP
- Presentation skills
- Travel
- Annual leave
Quick apply
Technical Program Manager, Critical Work Process
Google —Waltham Cross
- £78,000 - £104,000 a year
- Public speaking
- Bachelor's degree
- No degree
8d
Engineering Science Consultant - Life Sciences (Graduate)
Capgemini Sogeti —London
- Hybrid work
- Doctoral degree
- Engineering
- Master's degree
Health, Safety & Environment (HSE) Lead - Food Manufacturing - PART TIME, 18 HOURS PER WEEK MON-THUR
Arthur Branwell & Co Ltd —Braintree
- £40,000 - £46,000 a year
- Part-time
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Technical Programme Manager, Core Tech
Trainline —London
- £90,000 a year
- Full-time
- Hybrid work
- PMP
- Agile
- Communication skills
Events Project Coordinator
Freeman Company —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Travel
- Annual leave
Strategic Account Manager, EMEA
mParticle —London
- £81,000 - £158,000 a year
- Full-time
- AI
- Analytics
9d
Business Development Manager - Asbestos
SOCOTEC UK & Ireland —Romford
- Full-time
- Remote
- CRM software
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Technical Program Manager
Galaxy —London
- AI
Research Officer 1 (Quantitative)
The Australian Council for Educational Research UK —London
- £42,237 a year
- Full-time
- Hybrid work
- Computer literacy
- Research
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
GEO/SEO, Senior Manager - 100% Remote - Europe
Hostaway —London
- Full-time
- Remote
- Bachelor's degree
- AI
- Analytics
- Annual leave
Quick apply
9d
Head of Branch
Gallagher Bassett —Chelmsford
- Full-time
- Presentation skills
- Continuous improvement
- Team management
Program Manager 4
The Tatitlek Corporation —London
- £105,542.40 a year
- Full-time
- Management
- PMP
- Master's degree
1d

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technical program manager jobs near ingrave

B2C Customer Service Executive

The Economist Group -
London

Apply Now

Job details

1 hour ago

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Microsoft Powerpoint
Complaint handling
Organisational skills
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

Who we are

Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight.

Across our three businesses -The Economist, Economist Enterprise and Economist Education - we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision-makers to make sense of change and chart a course through an increasingly complex world.

As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global events or harnessing emerging technologies such as AI to improve how we work. Here, fresh thinking is taken seriously, ambition is matched by integrity, and great work is recognised. Working across disciplines, geographies and perspectives, we are united by a commitment to innovation, excellence and creating meaningful impact.

The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

The Customer Service Executive will support the Customer Service Manager in the day-to-day running of The Economist Customer Service provision, dealing with escalations, reporting on KPIs and Service Levels, assisting training and quality, documenting and delivering processes and providing escalation support to our third party contact centres.

In this role you will be expected to:

Work closely with our outsourced customer service partners to ensure our subscription service consistently exceeds customer expectations
Act as the first point of contact for all aspects of customer service, addressing escalated customer service complaints and effectively communicating emergent issues
Work with the Product team to ensure proactive issue management of technical problems and minimising the impact on our digital subscribers
Ensure all customer facing staff have the necessary training, tools and information to efficiently manage customer queries
Maintain customer service policy guidelines and process documentation
Maintain all inbound and outbound customer service communications in line with brand standards and including call scripts, standard reply paragraphs and FAQs
Monitor all key customer service performance indicators
Assist the Customer Service Manager in reporting SLA performance, customer satisfaction and net promoter scores
Support The Economist's customer feedback and query channels ensuring customer issues and requests are expedited
Utilise customer feedback, comments and suggestions to proactively drive improvements to existing processes and communications
Support the Customer Service Manager in managing customer service budgets and expenditure
Work closely with the Customer Operations team to improve the range of subscriber e-care and self-serve options available
Travel to and work with our Customer Engagement Centres as required

To succeed in the role you must have:

Experience working in a customer service centre or managing customer processes and communications
Experience working with customer-facing technology
Experience writing documents, policies or communications to an exceptionally high standard
Excellent written and verbal communication skills
Ideally, some knowledge of the Salesforce system
Excellent interpersonal and customer service skills
Detail-oriented and results focused
Excellent organisational skills and an ability to handle multiple projects, meeting deadlines through effective time management
Effective presentation of data using Excel and Powerpoint

#LI-Hybrid

Working Arrangements

The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required.

AI usage for your application

We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications.

What we offer

Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program.

We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home.

You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.

Apply Now

Refine Your Search

technical program manager jobs in ingrave

B2C Customer Service Executive

Chief Technology Officer

Centre Manager - Exams

Project Manager

Assistant Project Manager (PMO)

Planner

Instructional Designer (Fixed Term Contract)

International Project Manager (Remote)

Technical Program Manager, Critical Work Process

Engineering Science Consultant - Life Sciences (Graduate)

Health, Safety & Environment (HSE) Lead - Food Manufacturing - PART TIME, 18 HOURS PER WEEK MON-THUR

Technical Programme Manager, Core Tech

Events Project Coordinator

Strategic Account Manager, EMEA

Business Development Manager - Asbestos

Technical Program Manager

Research Officer 1 (Quantitative)

GEO/SEO, Senior Manager - 100% Remote - Europe

Head of Branch

Program Manager 4

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