Retail customer service representative Work, Jobs in Ipplepen, Dev (with Salaries)

Customer Service Advisor
Wilton Bradley Ltd —Newton Abbot
- £13 an hour
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
2d
Retail Customer Service Assistant
bp Retail —Newton Abbot
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
Retail Sales Assistant with Customer Support
BEACON ELECTRICAL —Plymouth
- From £27,685 a year
- Full-time
- Sales
- Customer service
- Electrical experience
- Free parking
- Store discount
Quick apply
7d
Customer Services Advisor
Halfords —Newton Abbot
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Customer Service Agent
Auxillis —Plymouth
- £28,734 a year
- Annual leave
- Employee discount
Quick apply
1d
Customer Service Representative
William Hill —Exeter
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
1d
Customer Service Assistant
Southern Coop —Exeter
- £12.21 - £12.71 an hour
- Temporary
- Employee assistance programme
- Employee discount
Customer Service Advisor
Barclays —Exeter
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
8d
Customer Service Assistant
Tenpin —Plymouth
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Representative
Hertz —Plymouth
- Full-time
- Sales
- Customer service
- English
Customer Service Assistant
SHELL KENNFORD —Exeter
- £12.71 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
One Stop - Customer Service Assistant
One Stop —Ottery Saint Mary
- £12.81 an hour
- Part-time

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Customer Service Advisor

Wilton Bradley Ltd -
Newton Abbot

Quick apply

Job details

Full-time | Fixed term contract
£13 an hour
2 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
Sick pay
On-site parking

Qualifications

Microsoft Excel
Customer service
Computer literacy
Phone etiquette
Communication skills
Negotiation
Time management

Full job description

JOB DESCRIPTION

CUSTOMER SERVICE ADVISOR (FT-FT)

About Us

With years of experience in importing and distributing products from all corners of the globe, particularly the vibrant markets of the Far East and China, we've honed our expertise. Our brands cover everything from surf and skate to water sports, outdoor play, and toys, catering to diverse interests. While we specialize in providing affordable options, our commitment to cutting-edge design, quality, and value for money sets us apart. Behind every product is our dedicated in-house design and development team, constantly dreaming up fresh and innovative ideas. We believe that evolving our brands and products is key to our ongoing success. Our clientele includes independent retailers, wholesalers, buying groups, major chain stores, and an ever-expanding network of international distributors. Join us as we continue to spread the joy of leisure across the globe.

Job Role

As a Customer Services Advisor you’ll be right at the heart of our Brands, assisting Customers with enquiries and fault requests for a rapidly expanding e-commerce business and ensuring that calls and emails are answered in a fast, efficient and professional manner.

Some general administration duties are also required. This is a fixed term 6-month contract.

Fortnightly rota 1 week you would work Tuesday-Sunday and Week 2 you would work Tuesday-Friday. (Start times Monday-Saturday is 08.45am-17.30pm and a Sunday 08am-16.30pm.

What You’ll Be Doing

· To answer incoming calls and respond to cases whilst maintaining a rapid response rate and adhering to high standards

· Dealing directly with customer queries and fault requests, providing accurate information, ensuring you have interpreted and responded correctly to the customer’s request and provided value at every opportunity.

· Log information on calls received

· Provide information and technical advice on products, including identifying replacement parts where needed

· Arranging sales and dispatch requests

· Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures

· Pursue personal development of skills and knowledge necessary for the effective performance of the role

· Adhere to stated policies and procedures

· Any other tasks deemed by the Company to be necessary for the successful completion of the role

What We’re Looking For

Can you?

· Excellent telephone manner with the ability to build trust and relationships with customers

· Ability to remain calm under pressure

· Ability to negotiate workloads and be a good time manager

· Ability to work on own initiative and remain part of the team

· Excellent communication and problem-solving skills

· Good working knowledge of Microsoft Excel.

· Effective time management; flexible with fluctuating workloads.

Are you?

· Computer literate

· Confident individual with Customer Service Experience

· Methodical and organised way of working

· Sense of humour

Benefits

The Wilton Bradley Group are a family-owned business committed to supporting our employees in both their professional and personal lives. We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy an exclusive discount of 40% off online products.

We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones. Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.

Pay: £13.00 per hour

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Ability to commute/relocate:

Newton Abbot TQ12 6TW: reliably commute or plan to relocate before starting work (required)

Application question(s):

we are looking for someone who is able to work a fortnightly rota -Week 1 you will work Tuesday-Sunday and Week 2 you would work Tuesday-Friday. Are you able to work both of these shifts YES OR NO.

Work Location: In person

Quick apply

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retail customer service representative jobs in ipplepen, dev

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Customer Service Advisor

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One Stop - Customer Service Assistant

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