Client account manager Work, Jobs in Ipswich, Eng (with Salaries)

Account Manager
OCS Group —Ipswich
- Remote
- Training & development
Quick apply
2d
Digital Account Manager
Unity Online —Ipswich
- £26,000 - £37,000 a year
- Full-time
- In-person
- Free parking
Quick apply
10d
Account Manager
CITY ELECTRICAL FACTORS LTD —Colchester
- £28,000 - £35,000 a year
- Full-time
- Sales
- Salesforce
- Business development
- Free parking
- Employee discount
Quick apply
Scheduler
Dalkia —Ipswich
- Monday to Friday
- Annual leave
- Employee assistance programme
9d
Account Manager
Arcadyan Technology Corporation —Ipswich
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Bachelor's degree
Quick apply
Senior Client Relations Manager
Nucleus Financial Group —Ipswich
- Hybrid work
- Financial services
- Communication skills
- Analytics
- Annual leave
8d
Commercial Finance Manager
OCS Group —Ipswich
- Monday to Friday
- Hybrid work
- Travel
- Training & development
Quick apply
Account Executive - East of England
Gallagher —Ipswich
- Business development
- Travel
- Communication skills
- Employee stock purchase plan
- Life insurance
Client Services Director
Focus Agency Group Limited —Colchester
- £55,000 - £60,000 a year
- Full-time
- Management
- Business development
- Travel
- Work from home
- Employee stock ownership plan
Quick apply
1d
Operations Optimisation Manager
Gray Dawes Group —Colchester
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
Business Development Manager (BDM)
WeBelieve Media —Manningtree
- £30,000 - £65,000 a year
- Full-time
- Business development
- In-person
- Communication skills
- Free parking
Quick apply
3d
Senior Finance Business Partner
OCS Group —Ipswich
- Full-time
- Data analysis skills
- Communication skills
Customs Clearance Team Leader - 1 Year Fixed-term
Customs Support Group —Felixstowe
- Full-time
- Team management
- Communication skills
Commercial Account Executive
Gallagher —Ipswich
- Business development
- Travel
- Leadership
- Employee stock purchase plan
- Life insurance
Cluster Manager
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £95,000 - £105,000 a year
- Full-time
- Continuous improvement
- Training & development
Quick apply
Client Services Manager
SOOM UK —Frating
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Recruiting
- In-person
- Free parking
Quick apply
8d
Senior Account Manager - Home Counties / London
Yell Ltd —Colchester
- £40,000 - £45,000 a year
- Full-time
- Remote
- Business development
- Employee assistance programme
- Life insurance
Quick apply
COMMERCIAL MANAGER - EAST SUFFOLK
Laing O'Rourke —Leiston
- Continuous improvement
- Contracts
- Construction experience
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
Senior Account Executive
Gallagher —Ipswich
- Business development
- Travel
- Leadership
- Employee stock purchase plan
- Life insurance

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Account Manager

OCS Group -
Ipswich

Quick apply

Job details

Permanent
2 days ago

Qualifications

Succession planning
Contract management
Stakeholder collaboration
Client engagement
Stakeholder liaison
Facilities management
Employee relations
Cost control
Performance management
Profit & loss
Contract renewal support
Overseeing budgeting and forecasting
Relationship management
Employee performance appraisals
Waste management
Professional development mentoring
Multidisciplinary collaboration
Training & development
Financial management
Account management
Team motivation leadership
Contract administration

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Role Overview:

To Support the National Contracts Manager overseeing the Management & long-term development of all services on the contract.
To provide effective day to day management and direction to build strong and effective working relationships with our colleagues and stakeholders.
Ensuring customer satisfaction through provision of a quality service as laid down in the contract specifications, KPI’s & SLA’s
Ensure the daily requirements of the onsite client, covering cleaning, waste, security, catering, helpdesk and sub-contractor management.
Manage HR, H&S, payroll with the support of account manager & supervision on sites

Client & Account Management

Act as the primary point of contact for the client, building strong and trusted relationships
Lead regular client meetings, performance reviews, and strategic planning sessions
Ensure all contractual obligations and SLAs/KPIs are met or exceeded
Identify opportunities for service improvement and account growth

Service Delivery Oversight

Oversee day-to-day delivery of:
- Catering services
- Waste management and sustainability initiatives
- Security operations
- Cleaning and hygiene standards
- Helpdesk and reactive maintenance coordination
Ensure services are delivered safely, efficiently, and in line with agreed standards
Conduct site inspections and audits to maintain service quality

Subcontractor & Supplier Management

Manage third-party suppliers and subcontractors across all service lines
Monitor performance against KPIs and contractual agreements
Lead supplier reviews and drive continuous improvement
Ensure compliance with company policies, H&S regulations, and legal requirements

Financial & Commercial Management

Manage account budgets, forecasts, and P&L responsibility
Control costs and identify efficiencies without compromising service quality
Support contract renewals, variations, and commercial negotiations
Drive revenue growth through upselling additional services

Health, Safety & Compliance

Ensure full compliance with health & safety legislation and company policies
Promote a strong safety culture across all services and subcontractors
Oversee risk assessments, method statements, and incident management

Leadership & People Management

Lead, develop, and inspire multi-disciplinary teams across catering, cleaning, security, helpdesk, and waste services
Provide clear direction, coaching, and performance management to direct reports and service leads
Conduct regular 1:1s, appraisals, and development planning to drive engagement and performance
Foster a positive, inclusive, and high-performance culture across all service lines
Manage employee relations issues, ensuring fair and consistent application of policies
Drive team engagement, retention, and succession planning
Ensure teams are trained, compliant, and aligned to client and business objectives

Key Skills & Competencies

Strong stakeholder and relationship management
Operational knowledge across multi-service FM delivery
Commercial and financial acumen (P&L management)
Supplier and contract management expertise
Excellent problem-solving and decision-making skills
Strong understanding of H&S and compliance requirements

Qualifications & Experience

Proven experience in Facilities Management or Integrated FM roles
Experience managing multiple service lines (soft services and/or total FM)
Strong track record of managing subcontractors and client accounts
IOSH/NEBOSH (preferred)

KPIs / Success Metrics

SLA/KPI performance across all service lines
Client satisfaction and retention
Budget adherence and cost savings delivered
Subcontractor performance and compliance
Health & safety performance (e.g., incident rates)

Ideal Candidate Profile

A proactive and commercially minded FM professional who can balance client expectations with operational delivery, ensuring seamless integration of multiple services while driving continuous improvement.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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Refine Your Search

client account manager jobs in ipswich, eng

Account Manager

Digital Account Manager

Account Manager

Scheduler

Account Manager

Senior Client Relations Manager

Commercial Finance Manager

Account Executive - East of England

Client Services Director

Operations Optimisation Manager

Business Development Manager (BDM)

Senior Finance Business Partner

Customs Clearance Team Leader - 1 Year Fixed-term

Commercial Account Executive

Cluster Manager

Client Services Manager

Senior Account Manager - Home Counties / London

COMMERCIAL MANAGER - EAST SUFFOLK

Customer Service & Acquisitions Lead

Senior Account Executive

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