Client management global Work, Jobs in Ipswich, Eng (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Multinational Client Management Associate Global Specialist
WTW —Ipswich
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Sales Client Executive
Drax Group —Ipswich
- Full-time
- Analysis skills
Claims or Fraud Product Managers
AXA UK —Ipswich
- Communication skills
- Annual leave
Client Support
Miller Insurance Services —Ipswich
- Part-time
- Travel
- Annual leave
Claims or Fraud Product Managers
AXA —Ipswich
- Agile
- Communication skills
Mid Market Commercial Underwriter - P&C
AXA —Ipswich
- Business development
- Analysis skills
- Communication skills
7d
General Services Manager
Sodexo —Sudbury
- £39,000 - £44,000 a year
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
- Employee assistance programme
Quick apply
12d
Notice of Cancellation Specialist
AXA —Ipswich
- Organisational skills
- Communication skills
- Analytics
9d
Multinational Client Management Global Specialist
WTW —Ipswich
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Project Administrator
Framatome —Sizewell
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Mid Market Commercial Underwriter - P&C
AXA UK —Ipswich
- Business development
- Analysis skills
- Communication skills
- Annual leave
8d
Ocean Freight Import Coordinator
Simarco —Ipswich
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Collections Officer
Corpay —Ipswich
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Life insurance
Mid Market Commercial Underwriter - Fleet
AXA —Ipswich
- Hybrid work
- Analysis skills
- Communication skills
Quality Assurance Auditor
Labcorp —Eye
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
4d
Import Clerk
Elite Universal Forwarding (Logistics) Ltd —Felixstowe
- £28,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Gym membership
Quick apply
5d
Customs Clearance Team Leader - 1 Year Fixed-term
Customs Support Group —Felixstowe
- Full-time
- Team management
- Communication skills
Billing Supervisor
Clarksons —Ipswich
- Analysis skills
- Communication skills
Product Manager
AXA —Ipswich
- Product management
- Agile
- Communication skills

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Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Motor insurance claims handling
Complaint handling
Customer interaction
Fraud prevention and detection

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

client management global jobs in ipswich, eng

Customer Service Advisor - Remote

Multinational Client Management Associate Global Specialist

Sales Client Executive

Claims or Fraud Product Managers

Client Support

Claims or Fraud Product Managers

Mid Market Commercial Underwriter - P&C

General Services Manager

Notice of Cancellation Specialist

Multinational Client Management Global Specialist

Project Administrator

Mid Market Commercial Underwriter - P&C

Ocean Freight Import Coordinator

Collections Officer

Mid Market Commercial Underwriter - Fleet

Quality Assurance Auditor

Import Clerk

Customs Clearance Team Leader - 1 Year Fixed-term

Billing Supervisor

Product Manager

I want to receive the latest job alerts for client management global in ipswich, eng

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