Customer service representative Work, Jobs in Ipswich, Sfk (with Salaries)

Customer Service Representative
710 Crane Ltd. —Ipswich
- Full-time
- Microsoft Excel
- Sales
- Customer service
1h
Casual Guest Service Agent
B&B Hotels —Ipswich
- £12.71 an hour
- Hospitality
- Customer service
- Hotel
Quick apply
14d
Customer Service & Sales Specialist
Floral Image Ipswich and Norwich —Ipswich
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Customer Service Assistant
Wickes —Ipswich
- £8.82 - £12.71 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
6d
Customer Services Coordinator
Samskip —Ipswich
- Hybrid work
- English
- Microsoft Office
- Driving
- Free parking
22h
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Customer Service Advisor
East Suffolk Council —Woodbridge
- £25,583 - £28,142 a year
- Full-time
- Hybrid work
- Office experience
- Free parking
- Employee discount
3d
Customer Care Co-ordinator
Bloor Homes —Bury St. Edmunds
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
Customer Service Specialist (iGaming online)
Onyx Gaming —Colchester
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
11d
Customer Service Assistant Over 18
Tenpin —Colchester
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Representatives
Sodexo —Colchester
- £12.92 an hour
- Weekend availability
- Hospital
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
11d
Customer Services Assistant
OurCoop —Diss
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
4d
Customer Service Advisor
NFU Mutual Agency —Colchester
- £25,000 - £27,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Free parking
Senior Customer Service Advisor
Barclays —Bury St. Edmunds
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Service Agent
Prolog Fulfilment —Sudbury
- £12.71 an hour
- Full-time
- English
- Microsoft Office
- IT
Quick apply
11d
Customer Service Assistant - Retail
ESS Compass —Wattisham
- £12.76 an hour
- Communication skills
14d
Customer Services Assistant
Chelmsford Star Co-operative Society —Stowmarket
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
1d
Customer Services Advisor
Halfords —Colchester
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
4d
Retail Customer Service Assistant - Nights
bp Retail —Scole
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
5h
Customer Service Coordinator - Part Time
PPG —Stowmarket
- Part-time
- Customer service
- Microsoft Office
- IT
Quick apply

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Customer Service Representative

710 Crane Ltd.
Ipswich

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Microsoft Excel
Sales
Customer service
Administrative experience
Bachelor's degree
Communication skills

Full job description

Position Summary:

As part of a fast-paced Inside Sales department the Inside Sales Administrator will serve as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting and delivering a world class level customer service to all internal and external customers.

Principle Responsibilities:

Dealing with incoming telephone and email enquiries from Customers (both internal and external) promptly, efficiently and effectively, including but not limited to information/queries on stock availability, existing orders and new enquiries
Accurately inputting customer orders into QAD; providing pricing and quotations.
Accepting and assuming responsibility for processing customer concerns using the company’s Customer Concerns Software, including, but not limited to, delivery, pricing and invoicing - putting the customer front and centre.
Using the company’s QAD system and generated reports, proactively maintaining and managing key customer order books to ensure projected sales are reviewed and updated.
Using the defined channels for progressing improved due dates for specific order lines, expediting orders with our Supply Chain and our Value Streams/Planners.
Liaising with our shipping departments to arrange airfreight/DHL carrier shipments if requested by customer or external sales teams and agreed by the business in advance.
Assisting our Finance team in their efforts to reduce the number of outstanding invoices held by customers and waiting for discrepancy resolution.
Utilising CBS to continuously improve processes and efficiency.
Using the defined channels ensuring that any leads on new projects or customer requirements are raised at the appropriate level or actioned as appropriate.
Completing ad hoc tasks and providing administrative support as required.

Qualifications/Experience/Training:

Excellent customer service ethos developed by working in a customer service industry, with experience dealing with demanding customers. A genuine interest in the customer’s journey from quote to delivery of product.
Confident in demonstrating outstanding communication skills, both written and verbal.
Proven experience of dealing with customer concerns (complaints)
Proven track record of developing sound working relationships with team members, customers and other functions within an organisation.
Experience of working within a lean environment (desirable)
Knowledge/experience of, or interest in, valves - specifically those associated with HVAC services incl. safety valves, or proven sales experience in a diverse selection of fields (desirable).
Experience of working with international customers (desirable).
Knowledge and experience of using software packages. (Excel, Word)

Personal characteristics:

Excellent organisation skills
Ability to work well under pressure; resilient.
Attention to detail.
Self-motivated; a team player with a can-do approach
Conscientious
Flexible
Results driven.
Seeks out areas for improvement.

ABOUT US

Crane Building Services and Utilities (BS&U) is part of the Fluid Handling Division of Crane Co. founded in 1855, which is a global, multi-industry, New York Stock Exchange quoted company. We design, manufacture, package and market engineered flow control solutions for the HVAC and Utility sectors, with strong sales into key growth export markets.

The name Crane speaks of who we are, what we stand for and how our customers perceive us: A company with history and tradition, but also a company that is innovative, quality minded and one which acts with integrity and still holds to the resolution of its founder.

Crane Co. was founded on 4th July 1855 by Richard Teller Crane who made the following resolution:

"I am resolved to conduct my business in the strictest honesty and fairness; to avoid all deception and trickery; to deal fairly with both customers and competitors; to be liberal and just towards employees; and to put my whole mind upon the business."

The essence of this resolution is the business policy of Crane Co. today.

We believe that embracing inclusion and diversity is key to our success and as such we are seeking applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.

#BSU

#LI-MW1

Apply Now

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customer service representative jobs in ipswich, sfk

Customer Service Representative

Casual Guest Service Agent

Customer Service & Sales Specialist

Customer Service Assistant

Customer Services Coordinator

Customer Service Advisor - Remote

Customer Service Advisor

Customer Care Co-ordinator

Customer Service Specialist (iGaming online)

Customer Service Assistant Over 18

Customer Service Representatives

Customer Services Assistant

Customer Service Advisor

Senior Customer Service Advisor

Customer Service Agent

Customer Service Assistant - Retail

Customer Services Assistant

Customer Services Advisor

Retail Customer Service Assistant - Nights

Customer Service Coordinator - Part Time

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