IT Support Technician – 1st/2nd Line
Location: Ipswich, Suffolk
IMPORTANT: A full UK driving licence and access to your own vehicle are essential for this role.
About Two Point Zero:
TwoPointZero IT Limited are a security and quality focused Managed Service Provider, delivering managed IT services, solutions, and support to small and medium-sized businesses across Ipswich and wider Suffolk. With a strong focus on reliability, customer service, and continuous improvement, Two Point Zero pride themselves on providing practical, proactive IT support and building long-term client relationships.
Company benefits include:
- Competitive Salary: £27,000 – £30,000 per annum, depending on experience
- Holiday: 20 days paid holiday
- Additional benefits: Modern, bright, air-conditioned office, free on-site parking, regular company social events, a friendly and supportive team environment, and genuine opportunities for career progression and skill development
About the role:
As an IT Support Technician (1st / 2nd Line), you will provide technical support across helpdesk, on-site visits, and project work. This is an ideal role for someone with strong IT fundamentals, a proactive attitude, and a genuine desire to learn and develop within an MSP environment. With full support and training, you’ll quickly progress to managing your own support tickets, contributing to projects, and gaining exposure to servers, backups, and security solutions. The role is office-based at Brightwell Barns, with occasional travel to customer sites across Suffolk. Working hours are 8:30am – 5:30pm, Monday to Friday, with a one-hour lunch break. Occasional out-of-hours work may be required, with time off or compensation provided.
Duties and Responsibilities include:
- Providing 1st and 2nd line IT support to customers via helpdesk and on-site visits
- Diagnosing and resolving issues across Windows desktop environments, Microsoft 365, and basic networking
- Assisting with IT projects, system upgrades, improvements, and deployments
- Gaining hands-on experience with servers, backups, and IT security (training provided)
- Working closely with colleagues to deliver a high-quality, customer-focused service
- Participating in occasional out-of-hours support as required
About you:
As an IT Support Technician, you will be enthusiastic, approachable, and keen to develop your technical skills. You will be comfortable working both independently and as part of a collaborative team, with strong communication skills and a positive, problem-solving mindset.
You will have at least 2 years’ experience in an IT-related role, be confident supporting Windows environments and Microsoft 365, and be willing to learn and get involved in project work. Experience working within an MSP environment, Microsoft certifications, or an IT apprenticeship would be beneficial but are not essential. A full UK driving licence and access to your own vehicle are essential for this role.
No recruitment agencies, please.
Pay: £27,000.00-£30,000.00 per year
Experience:
Licence/Certification:
- UK Driving Licence (required)
Work Location: In person
