Dream Doors:
Dream Doors Ltd is a highly recognised, established market leader in the kitchen make over /refurbishment industry with a network of c.100 franchisees across the UK. The Company is multi-award winning, highly respected within the franchisee industry and is part of Neighbourly UK’s group of brands.
REPORTS TO:
Director
KEY RELATIONSHIPS:
Showroom team
Brand Leader
Business Development Manager
PURPOSE OF THE ROLE
As Sales Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.
KEY RESPONSIBILITIES
Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards. Enquiry management: via telephone, email, social media & face-to-face interactions, you will be responsible for ensuring all relevant information is gathered from customer enquiries, prior to booking a home & showroom visit to understand customers’ needs. Customer Consultations: provide expert advice and design consultations, to help clients reimagine their kitchens using our makeover solutions. You will be presenting customers the products and services we offer e.g., kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles etc. Helping customers choose colours, styles etc. Arranging and booking appointments for the Retail & Operations Manager to carry out home visits. Outlining to prospective customers the expectations and providing a positive impression. Following up enquiries and unsold appointments (sweeping). Under the direction of the Retail & Operations Manager, liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion. Visual Merchandising: Keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines. Carrying out general duties around the showroom as required e.g. stock take, ensuring stock room and showroom are tidy. Working as a part of a small team, helping in all departments as business dictates. Opening/closing showroom (key holder duties), Any other reasonable duty that falls within your capabilities. This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
EXPERIENCE:
. Previous customer service experience essential.
. Ideally worked within a retail kitchen setting (or interior design)
. Understanding and awareness of home transformation and design
. A background in retail sales advantage
SKILLS / KNOWLEDGE:
. IT literate (Microsoft Office/CRM)
. Excellent communication skills and customer service knowledge
. Able to demonstrate strong organisational ability
. Ability to work independently, identify challenges and be solution focused.
BEHAVIOURS
. Resilient
. Customer and Sales focused
. Open & Clear communicator
. Organised
. Self-Motivated & Hardworking
. Problem Solver
. Proactive & hands-on
. Willingness to learn and follow a proven franchise model
. Confident, approachable, with a positive mindset
WHAT WE CAN OFFER
. Competitive salary
. Comprehensive training and support from us
. A collaborative and supportive team environment
. Flexible working hours throughout the week and commitment to a rotating shift pattern that includes Saturdays (Showroom operational hours Monday – Friday 9.00am – 5.00pm, Saturdays 10.00am – 4.00pm) depending on business needs, we are open to discussion on the flexibility around the hours.
Pay: £13.46 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
