Key account manager Work, Jobs in Ipswich, Sfk (with Salaries)

Key Account Manager
Mitie —Ipswich
- Full-time
- Customer service
- Leadership
1h
Account Manager – Networking Industry
Arcadyan Technology Corporation —Ipswich
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Business development
Quick apply
4d
Key Account Manager
IQVIA —Colchester
- Full-time
- Hybrid work
- Sales
- No degree
- Negotiation
- Annual leave
- Employee discount
Digital Account Manager
Unity Online —Ipswich
- £25,000 - £37,000 a year
- Full-time
- IT
- In-person
- Marketing
- Free parking
Quick apply
1d
Corporate Account Manager
Gallagher —Ipswich
- Hospitality
- Microsoft Office
- Analysis skills
- Employee stock purchase plan
- Life insurance
Senior Account Manager
BrandArt Ltd —Colchester
- £35,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
6d
Account Executive
WTW —Ipswich
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
2d
Account Manager
BrandArt Ltd —Colchester
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
7d
Account Executive - Services
WTW —Ipswich
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Customer Sales Manager
Greene King —Bury St. Edmunds
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
3h
Account Executive - Manufacturing Practice
WTW —Ipswich
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Account Director - Power, Utilities, Renewables and Energy
WTW —Ipswich
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Technical Sales Manager (East)
Ajax Systems —Ipswich
- Full-time
- Hybrid work
- Communication skills
Quick apply
Aveda Account Manager Fenwick Colchester 30 Hours
Estee Lauder —Colchester
- Microsoft Excel
- Customer service
- Organisational skills
Senior FINEX Cyber Account Executive
WTW —Ipswich
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Senior Account Manager - Home Counties / London
Yell Ltd —Colchester
- £40,000 - £45,000 a year
- Full-time
- Remote
- Employee assistance programme
- Life insurance
Quick apply
1d
Account Coordinator - Bury St Edmunds
HSL Compliance Limited —Bury St. Edmunds
- £25,398.80 - £29,000.00 a year
- Customer service
- No experience needed
- Organisational skills
- Annual leave
- Sick pay
Quick apply
Commercial Account Executive
Jensten Group —Colchester
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
7d
Assistant Account Manager (12 month FTC)
Midwich Group —Diss
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee assistance programme
2d
Finance & Accounts Manager
Coggeshall Investment —Coggeshall
- £35,000 - £40,000 a year
- Full-time
- Hotel
- Accounting
- Organisational skills
Quick apply
6d

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Key Account Manager

Mitie -
Ipswich

Apply Now

Job details

Permanent | Full-time
1 hour ago

Qualifications

Customer service
Profit & loss
Customer relationship management
Leadership

Full job description

Job summary

The Key Account Manager is responsible for driving revenue across a defined region with defined Key Accounts. This role is high-impact with the focus on building relationships, retention, and growth of the company's key accounts within the Fire & Security sector. This role supports the development of client relationships, commercial performance, and service excellence across the key accounts, ensuring the development of long‑term partnerships, compliance, and best in class delivery.

The position blends system knowledge within both the fire and security sector, sales, service planning, customer service and operational oversight, driving a customer‑centric culture that differentiates the business in a highly regulated industry. They will play a key part in strengthening our footprint with both new and existing key customers.

Job objectives and responsibilities

Client Strategy & Relationship Building

Develop and execute a client strategy introducing all our Key Accounts to all work streams Mitie can offer.
Lead increased engagement with Key Accounts, with the intention that Key are developed into National Accounts.
The main point of contact for our Key Accounts, ensuring retention, satisfaction, and continuous improvement.
Conduct regular client reviews, ensuring SLA adherence, compliance, risk management, and contract renewal readiness.

Commercial & Financial Accountability

Review P&L performance for the key accounts portfolio they look after, delivering revenue growth, profitability, and cost‑to‑serve efficiency.
Have visibility of accounts and analyse where growth and profitability are low and strategize how they can be improved.
Identify upsell/cross‑sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works.
Undertake commercial negotiations, contract renewals, pricing strategy, and long‑term framework agreements with the support from the Director of Key & Regional Accounts.
Provide accurate forecasts, pipeline reporting, and strategic account plans.

Operational Excellence & Compliance

Ensure all service delivery meets the Client expectations.
Work in partnership with Operations, Engineering, and Compliance teams to drive consistent delivery quality.
Highlight any shortfalls with compliance, operational or commercial activity.
Assist with the mobilisation of any new contracts that fall within your region.
Assist with risk plans for any major key sites, including life‑safety compliance, asset condition, and lifecycle investment planning.

Build strong, long‑term relationships with customers across commercial, industrial, and public‑sector environments
Promote a full suite of fire‑industry services, including maintenance, testing, inspections, and compliance‑focused solutions
Identify customer needs and tailor service packages that deliver value and strengthen retention

Personal Development

Lead by example and mentor other Key Account Managers, Client Partners, and Strategic Leads.
Enhance your capability within the team around commercial acumen, client engagement, and technical understanding of fire & security systems.
Drive a collaborative culture between all departments and Support functions.

Market Insight & Innovation

Monitor changes in fire safety legislation, security technology trends, and emerging client needs.
Develop strategy around digital solutions and innovation including remote monitoring, analytics, cloud security systems, and predictive maintenance.
Advise the Senior leadership team on market positioning, competitive landscape, and client demands and any aspects of the contract which may have a detrimental effect.

Professional Conduct

This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Person Specification

Essential

Experience in the Fire & Security industry.
Customer service experience and confidence in managing a range of key accounts, prioritising opportunities, and working autonomously.
Proven track record managing key accounts of all sizes.
Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks.
Commercially astute with experience in assisting with the P&L ownership, contract negotiations, and strategic planning.
Excellent client relationship skills with the ability to communicate effectively with the leadership team.
Team player and ability to play a key part in strengthening our footprint with both new and existing Customers.

Desirable

Knowledge of NSI, BAFE, BS5839, BS5306, ISO standards, and related compliance requirements.
Professional certifications (e.g., FIA training, ASIS, IFSM, BSIA membership).

Proven Track Record Key Performance Indicators (KPIs)

Portfolio revenue growth and profitability
Client retention and contract renewal rates
SLA performance, compliance, and audit outcomes
Customer satisfaction scores (NPS/CSAT)
Key performance and development

Apply Now

Refine Your Search

key account manager jobs in ipswich, sfk

Key Account Manager

Account Manager – Networking Industry

Key Account Manager

Digital Account Manager

Corporate Account Manager

Senior Account Manager

Account Executive

Account Manager

Account Executive - Services

Customer Sales Manager

Account Executive - Manufacturing Practice

Account Director - Power, Utilities, Renewables and Energy

Technical Sales Manager (East)

Aveda Account Manager Fenwick Colchester 30 Hours

Senior FINEX Cyber Account Executive

Senior Account Manager - Home Counties / London

Account Coordinator - Bury St Edmunds

Commercial Account Executive

Assistant Account Manager (12 month FTC)

Finance & Accounts Manager

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