Python developer Work, Jobs in Ipswich (with Salaries)

AI Software Engineer
Southern Communications Group —Melton
- £25,000 - £35,000 a year
- Full-time
- Java
- Master's degree
- C++
- Free parking

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AI Software Engineer

Southern Communications Group
Melton

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Job details

Full-time
£25,000 - £35,000 a year

Benefits

Free parking
Cycle to work scheme
Free flu jabs
On-site parking

Qualifications

Rust (programming language)
Go
Law
MCP
Data structures
Laravel
Java
Master's degree
PHP
C++
VoIP
Redis
REST
APIs
Puppet
AI
GitLab
Python
MySQL

Full job description

Location: Melton, Woodbridge (Hybrid)

Salary: Up to £35,000 depending on experience

Hybrid- Office based Monday, Wednesday and Friday

We are looking for a Software Engineer to join our expanding team. You will help build the infrastructure that powers our next generation of call experiences and data insight tools for our NHS customers. You will have several years’ experience in industry.

You will be working on greenfield projects involving real-time voice agents, managing the orchestration between Telephony, Speech-to-Text, LLMs, and Text-to-Speech services to help our product team to realise their vision. You will also help develop pipelines to analyse call recording data at scale, extracting vital insights on performance and customer satisfaction. This is a multi-discipline role well suited to an individual with the ability to think on their feet and who learns quickly.

Responsibilities:

Work within a small agile team to solve technical challenges, develop new functionality and make non-functional improvements to our products and services.
Understand business requirements and how they translate into technical design and development projects and tasks.
Participate in architectural and design discussions and diagnose and troubleshoot complex technical issues
Work with stakeholders to progress and report on projects and tasks
Building Voice Agents: Developing and maintaining our Go-based Voice Agent
API Development: Contributing to our unified AI API that acts as the gateway between our telephony products and various AI providers
Tool Creation: Developing “Tools” (Function Calling) that allow LLMs to interact with real-world data, enabling features such as consultant lookups (RAG) and clinical system integrations
Data Insights: Building pipelines to transcribe and analyse historical call recordings to extract sentiment, summary, and outcome data
Prompt Engineering: Refining system prompts to ensure our agents are safe, accurate, and empathetic in a healthcare context.
Learning and Development: Keeping up to date with the rapidly changing AI landscape (e.g. exploring new models) and prototyping how they can be applied to our products
Operations: Optionally contribute to our AI infrastructure to help operate self-hosted open-source models
Testing & Validation: Development of tooling to assist our Test Team in conducting evals against our many provider models to ensure we are continually optimising for quality and cost

Our core tech stack:

GitLab
MySQL
RabbitMQ
Redis
PHP + Laravel
React
Electron
Puppet (build and deploy)
OpenSIPS
FreeSWITCH

Essential experience:

Programming Proficiency: Strong foundation in a backend language. Our stack is primarily Go (Golang), so experience with Go or a strong willingness to cross-train from C++/Java/Rust/Python is required
API Integration: Experience consuming RESTful APIs and understanding of JSON data structures
AI/LLM Exposure: Practical experience interacting with LLM APIs (OpenAI, Anthropic, etc.) and understanding concepts like Context Windows, RAG, System Prompts, and Temperature
Concurrency: Understanding of asynchronous programming (WebSockets, goroutines) is highly beneficial given the real-time nature of voice data
Several years experience in industry
A team player who shows initiative

Desirable experience:

Experience with LLM guardrails and PII-redaction
Understanding of LLM tool development and MCP
Knowledge of Speech-to-Text (STT) or Text-to-Speech (TTS) technologies
Experience with WebSockets and streaming data
Familiarity with Telephony/VoIP

Other Skills Required:

Competent in primary tech stack
Confident with computer science basics (algorithms, data structures, complexity, design patterns)
Is productive with the basic tools in their discipline Key Skills
Can contribute to an existing framework and is able to deliver small stories
Adheres to test coverage standards
Regularly applies learnings from past experience
Collaborating with team members and is flexible and open to change
Write unit tests and integration tests to ensure code quality
Participate in code reviews and ensure adherence to coding standards

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Cycle to Work Scheme
Winter Flu Jabs
Free On-Site Parking
Learning and development budget with Professional Qualification Support
Social benefits (paid social events)

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

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