veterinary receptionist Work, Jobs in ipswich (with Salaries)

Client Care Assistant
Medivet Group Ltd —Colchester
- £26,538.48 a year
- Part-time
- Front desk
- Employee discount

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Animal Care Assistant - Kennel and Cattery
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Reliability is incredibly important to us, as is a warm and professional manner when speaking with our customers — many of whom have trusted us with their pets…
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IVC —Norwich
A caring, professional approach with a genuine interest in animal welfare. Structured development opportunities, including access to VCA development programmes…
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Client Care Assistant

Medivet Group Ltd -
Colchester

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Job details

Part-time
£26,538.48 a year

Benefits

Cycle to work scheme
Employee discount

Qualifications

Numeracy
Front desk

Full job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. 1 in 4 Saturdays

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

Health Cash Plan from day one
24/7 counselling and wellbeing support
Life Assurance 3 x salary

Annual leave

5 weeks’ annual leave plus Bank Holidays, rising with length of service
Extra ‘Day for You’, a paid day off just for you

Additional support

Cycle to Work
Season Ticket loans
Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

Carry out reception duties, greeting clients on arrival, and updating records
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team

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