Sales Coordinator
Location: Guildford, Surrey
Salary: £28,000 - £30,000 basic + uncapped commission (OTE £40,000+)
Join One of Surrey's Fastest-Growing Specialist Property Service Companies
At Thornemere Limited, we don't just answer the phone—we solve problems.
From pest prevention and drainage investigations to roofing, live honeybee removal, bird control and specialist property services, every day brings something different. Our customers rely on us when they need expert advice and exceptional service, and we're proud of the reputation we've built.
As our business continues to grow, we're looking for an enthusiastic and motivated Sales Coordinator to join our friendly office team.
This isn't a scripted call centre role.
Every customer has a different problem, and your job is to understand their situation, build confidence, recommend the right solution and deliver an outstanding customer experience from the very first phone call through to booking the work.
This is a varied sales role combining inbound enquiries, warm lead follow-up and proactive outbound business development. You'll spend part of your day helping customers who contact us and part of your day creating new opportunities by contacting prospective customers and previous clients. If you're confident speaking to people, enjoy building relationships and don't mind picking up the phone to make proactive sales calls, you'll thrive in this role.
We're looking for someone who wants a career, not just a job.
As Thornemere continues to grow, there will be genuine opportunities to develop your skills, take on additional responsibilities and progress within the business. We invest in our people and are looking for someone who wants to grow with us.
What You'll Be Doing
- Answering inbound enquiries from new and existing customers.
- Following up warm website enquiries and quotations.
- Making proactive outbound calls to introduce our services and generate new business opportunities.
- Contacting previous customers and lapsed accounts to build long-term relationships.
- Building lasting relationships with customers over the telephone.
- Advising customers on the most appropriate services for their needs.
- Preparing quotations using our CRM system.
- Booking appointments for our surveyors and technicians.
- Speaking confidently with domestic customers, commercial clients and public sector organisations.
- Identifying opportunities to upsell our wide range of specialist services.
- Supporting the wider office team to deliver exceptional customer service.
- Bringing ideas to improve our processes, customer experience and sales performance.
We're Looking For Someone Who
- Has previous telephone sales experience.
- Is comfortable making outbound prospecting calls as well as handling inbound enquiries.
- Enjoys talking to people and building lasting relationships.
- Can confidently overcome objections and build trust with customers.
- Is organised and able to manage multiple priorities.
- Is motivated by achieving targets and earning uncapped commission.
- Has excellent communication and listening skills.
- Takes ownership of their work.
- Has a positive attitude and enjoys working as part of a team.
- Wants to learn, develop and build a long-term career.
Experience within pest control, drainage, facilities management or property services would be an advantage, but is not essential. Full training will be provided.
What We Offer
- £28,000 - £30,000 basic salary.
- Uncapped commission with realistic OTE of £40,000+.
- Company pension.
- Full training across all of our specialist services.
- Ongoing coaching and support.
- Genuine career progression opportunities.
- 28 days holiday, increasing to 33 days with length of service.
- Free parking.
- Friendly rural office environment.
- Complimentary tea, coffee and mineral water.
- Regular team socials.
- The opportunity to be part of a growing, ambitious company where your ideas are valued.
About Thornemere
Thornemere Limited is a specialist property services company delivering expert solutions across:
- Pest Prevention
- Drainage Services
- Roofing & Property Repairs
- Live Honeybee Removal
- Bird Control
- Ecology & Wildlife Services
Our mission is simple: solve our customers' problems professionally, honestly and with exceptional service. We take pride in doing things differently, continually improving and building long-term relationships with our customers.
Working Hours
Monday to Friday
8:30am - 5:30pm
Our Values
Honesty | Teamwork | Commitment | Positivity | Ownership | Excellence | Gratitude | Enthusiasm | Understanding
If these values resonate with you, we'd love to hear from you.
Apply Today
We're interested in the person behind the CV as much as their experience.
To help your application stand out, we'd love you to include a 60-second video introducing yourself, explaining why this role interests you and what you believe you could bring to Thornemere. (This is entirely optional but encouraged.)
Job Type: Permanent
Pay: Up to £40,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking
Ability to commute/relocate:
- Gomshall GU5 9QE: reliably commute or plan to relocate before starting work (required)
Experience:
- outbound prospecting or cold calling: 1 year (preferred)
- Telephone sales: 3 years (required)
- Account management: 3 years (required)
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