Customer success manager Work, Jobs in Islington, (with Salaries)

Customer Success Manager
Uptick —Shoreditch
- £50,000 - £66,000 a year
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Communication skills
Quick apply
Associate Customer Success Manager
Sensat —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Annual leave
- Work from home
Quick apply
3h
Customer Success Manager
Orbit Partners Limited —London
- £50,000 - £69,999 a year
- Full-time
- CRM software
- Data analysis skills
- Communication skills
Quick apply
4d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Quick apply
Customer Success Manager
Vusion —London
- Full-time
- Hybrid work
- English
- Continuous improvement
Quick apply
4h
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- AI
Quick apply
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Annual leave
Quick apply
Customer Success Manager
Modo Energy —London
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
Customer Success Manager - UK
Masabi —London
- Full-time
- Remote
- Life insurance
10d
Customer Success Manager
Venatrix —Kingston upon Thames
- £45,000 - £65,000 a year
- Full-time
Quick apply
Customer Success Manager
Juicebox —London
- £110,000 - £160,000 a year
- Full-time
- AI
Senior Customer Success Manager
EnterpriseAlumni —London
- Full-time
- Hybrid work
- Team management
Quick apply
Customer Success Manager
Up Learn —London
- Full-time
- Hybrid work
- CRM software
- Travel
- AI
- Annual leave
Quick apply
Customer Success Manager
The Key Support Services —London
- £30,000 - £32,000 a year
- Hybrid work
- CRM software
- Customer service
- English
- Flexible schedule
Quick apply
6h
Customer Success Manager
Nexthink —London
- Full-time
- Hybrid work
- Spanish
- English
- Travel
- Annual leave
- Gym membership
Quick apply
5d
Customer Success Manager
Demo Co —London
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- Communication skills
3d
Customer Success Manager
SwiftXccess —London
- Remote
- Customer service
Customer Success Manager
Viasat, Inc. —London
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
3d

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Customer Success Manager

Uptick
Shoreditch

Quick apply

Job details

Full-time
£50,000 - £66,000 a year

Qualifications

Technical troubleshooting
Stakeholder collaboration
Client engagement
Customer service
Data analysis skills
Technical support
Customer relationship management
Relationship management
Project schedule tracking
Customer interaction
Multidisciplinary collaboration
SaaS
Communication skills
Project progress tracking

Full job description

Thousands of people use Uptick every day - for their entire day - so making our software delightful and intuitive and backing it up with amazing customer support is our top priority.

You’ll be working with an amazing team of people that care about their job and enjoy coming to work in a fast paced scale-up environment.

To succeed in this role a candidate must exhibit:

Project management: making sure that internal and external milestones are tracked and achieved.
Analytical thinking: curious about data and enjoy making informed decisions based on the available data and analysis.
Customer-focused: you should have a customer-focused mentality and be able to build strong relationships with clients. You should be able to empathize with customers' needs and concerns.
Product expert: You should be obsessed with the product , continually improving your product knowledge and making sure customer success is the informed product experts in the team
Commercial mindset: You should have a strong understanding of business metrics and how they relate to customer success. They should be able to identify business opportunities, assess risks, and make decisions that drive customer value and growth.

To qualify for this role you’ll need to have:

Proven experience: You should have a minimum of 3 years of experience as a Customer Success Manager or similar role in a SaaS company as well as a track record of successfully managing a portfolio of clients and helping them achieve success.
Excellent communication skills: you must have the ability to manage and influence customers through persuasion, negotiation and consensus building.
Technical proficiency: you should have a solid understanding of SaaS software products, as well as the ability to troubleshoot technical issues that may arise. You should be able to work with customers to identify their specific needs and help them navigate complex software systems.
Team player: you should be able to work collaboratively with cross-functional teams, including Sales, Support, Success and you should be able to share information, provide feedback, and work towards common strategic goals.
Problem-solving: You should be a creative problem solver, able to identify and address issues that may arise during the customer journey. You should be able to think on your feet, develop solutions quickly, and communicate them effectively to customers.

Pay: £50,000.00-£66,000.00 per year

Work Location: Hybrid remote in Shoreditch

Quick apply

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