First line Work, Jobs in Kegworth, Lec (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
10d
[6798] Control Room Operator
National Highways —Nottingham
- £36,262.50 - £37,762.50 a year
- Typing
- Communication skills
7d
First Line Analyst
Computacenter —Nottingham
- 12 hour shift
- Customer service
- Project management
- Presentation skills
3d
Barista
Starbucks —Loughborough
- Weekend availability
- Store discount
- Employee assistance programme
Emergency Medical Advisor (999 Call Handler - Nottingham)
East Midlands Ambulance Service NHS Trust —Nottingham
- £25,760 - £31,157 a year
- Overtime
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
4d
IT Service Desk Apprentice
QA Apprenticeships —Loughborough
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
7d
JUNIOR IT SUPPORT TECHNICIAN
BULKHEAD —Derby
- £24,000 - £28,000 a year
- Full-time
- Windows
- Driving
- Linux
Crematorium & Cemetery Assistant
WesterleighGroup —Great Glen
- From £26,842 a year
- Weekend availability
- Customer service
- IT
- Free parking
- Employee discount
3d
Research Support Officer
Nottinghamshire Healthcare NHS Foundation Trust —Nottingham
- £32,073 - £39,043 a year
- Part-time
- University
- Driving
- Travel
16h
IT Support Engineer
Chattertons Solicitors —Newark-on-Trent
- Full-time
- Azure
- English
- No degree
Quick apply
3d
Community Rehabilitation Assistant
Nottinghamshire Healthcare NHS Foundation Trust —Beeston
- £25,760 - £27,476 a year
- Full-time
- Driving
- Communication skills
- Free parking
- Annual leave
4d
PAT Testing Engineer Beeston
JR PAT Testing —Beeston
- Part-time
- Travel
- Flexible schedule
Office Administrator
White Label Resources Ltd —Castle Donington
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
Short
NEXT —Derby
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
4d
Security Officer Days 42hrs - Derbion
Savills Management Resources —Derby
- £28,752 a year
- Rotating shift
- First Aid Certification
- Communication skills
6d
GP Pharmacy Dispenser
GP Surgery —Derby
- From £12.71 an hour
- Part-time
- Customer service
- GP surgery experience
- IT
- Free parking
- Sick pay
Quick apply
6d
Customer Service Advisor
Civic Recruitment Limited —Loughborough
- Monday to Friday
- CRM software
- Customer service
- Windows
Quick apply
IT Field Technician
Our Learning Cloud —Nottingham
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Sick pay
Quick apply
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
7d
Store Team Member
Home Bargains —Coalville
- £12.71 - £13.00 an hour
- Part-time
- Bakery
- Café
- Store discount
- Annual leave
Quick apply
7d

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First Line Analyst 3

Computacenter -
Nottingham

Apply Now

Job details

10 days ago

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

first line jobs in kegworth, lec

First Line Analyst 3

[6798] Control Room Operator

First Line Analyst

Barista

Emergency Medical Advisor (999 Call Handler - Nottingham)

IT Service Desk Apprentice

JUNIOR IT SUPPORT TECHNICIAN

Crematorium & Cemetery Assistant

Research Support Officer

IT Support Engineer

Community Rehabilitation Assistant

PAT Testing Engineer Beeston

Office Administrator

Short

Security Officer Days 42hrs - Derbion

GP Pharmacy Dispenser

Customer Service Advisor

IT Field Technician

Service Desk Analyst

Store Team Member

I want to receive the latest job alerts for first line in kegworth, lec

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