Customer experience manager Work, Jobs in Kelmarsh, Nth (with Salaries)

Flow Room Lead
Greggs —Kettering
- £51,014 a year
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
12d
Quality Manager
Healthxchange —Kettering
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Operations Manager
GXO Logistics —Kettering
- Up to £62,000 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
Lead Customer Experience Manager
Sainsbury's —Leicester
- From £36,250 a year
- Management
- Leadership
- Employee discount
13d
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
6d
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Delivery Driver
LKQ Corporation —Kettering
- Part-time
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
14d
Business Intelligence Manager
North Northamptonshire Council —Kettering
- £59,077 - £62,879 a year
- Leadership
- Employee assistance programme
14d
Branch Manager
Screwfix —Rushden
- Up to £36,300 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
Associate Delivery Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Project management
- Presentation skills
- Communication skills
- Free parking
- Annual leave
Assistant Manager
Five Guys UK —Rushden
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Operations Manager
CEVALogistics —Daventry
- Full-time
- Management
- Warehouse experience
- Negotiation
- Annual leave
- Employee discount
Lead Safeguarding Officer
North Northamptonshire Council —Kettering
- £48,226 - £51,356 a year
- Driving
- School
- Employee assistance programme
2d
Commercial Manager
Virgin Active —Northampton
- Up to £32,240 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Employee discount
10d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
12d
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
12d
CI Manager
GXO Logistics —Northampton
- Up to £57,000 a year
- Full-time
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
Senior Strategic Account Manager - Energy & Utilities
The Manufacturing Technology Centre —Coventry
- £75,000 - £85,000 a year
- Full-time
- Business development
- Bachelor's degree
- IT
Quick apply
Duty Operations Manager
Edu-Lettings UK Ltd —Kettering
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
12d

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customer experience manager jobs near kelmarsh, nth

Flow Room Lead

Greggs -
Kettering

Quick apply

Job details

Full-time
£51,014 a year
12 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Warehouse management
Analysis skills
Continuous improvement
Warehouse experience
IT
SAP Warehouse Management
SAP EWM

Full job description

About the role

Are you ready to be part of something new and exciting in Kettering?

Our brand-new logistics site, situated at Symmetry Park Kettering, will offer a fresh and innovative environment, and we're looking for enthusiastic and passionate colleagues to help lay the foundation for something truly great.

We have a fantastic opportunity to join our team in National Distribution Centre Kettering as Flow Room Lead. Reporting to the Warehouse Manager, this will be a key role in the Flow Room working with planning, engineering and warehouse operations teams to deliver optimal outcomes for both colleagues and customers.

Initially you will actively participate in systems testing, engaging with both internal and external stakeholders to ensure seamless implementation and performance. You’ll also support the recruitment of your wider team who will start the journey of opening our new purpose-built ambient/chill site in early 2027.

This initiative is a key part of our growth strategy, aimed at expanding our supply chain to meet the needs of our growing number of shops across the UK.

We can offer you

Competitive pay
We share 10% of all our profits with our colleagues
Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
Free hot drinks for you to enjoy while on a break
Paid breaks allowing you to recharge your batteries
Health and wellbeing app providing remote GP and physiotherapy services
6 weeks annual leave which includes bank holidays
Colleague share plans to help you invest and save for your future
Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
Confidential Employee assistance app and helpline to help with your wellbeing
Long service awards celebrating key milestones in your career
Savings and discounts for your everyday shopping, leisure and wellbeing

About the role

This is a full-time role.
The role will be on a 4 on, 4 off, 12 hour shift pattern basis, including days, nights and weekends.
You’ll be part of the start-up team, helping to shape the way the Flow Room operates from day one.
You’ll be expected to learn systems, processes, and stakeholder relationships quickly and independently, while also helping to define them. As one of the first in the Flow Room team, you’ll be responsible for creating the training materials and onboarding plans for future team members.
We’re looking for someone who thrives in ambiguity, ready to build processes, write SOPs, and create standards where none yet exist.
You’ll work closely with engineering, IT, operations, and leadership to define what “good” looks like in our Flow Room and implement the practices to make it reality.
The base location for this role is Symmetry Park Kettering, NN14 1FQ.

What you'll do

Take an instrumental role in recruiting a cohesive Flow Room team.
Partner with on-site operations and engineering teams to ensure smooth automated system and product flow.
Oversee all Flow Room functions, including tactical labour planning and alignment with operational and engineering teams to manage staffing and drive performance.
Lead and support the Flow Room shift team to adhere to deadlines set for the site through effective shift handovers, cross-departmental daily briefs and regular meetings and coaching.
Monitor the National Distribution Centre (NDC) Warehouse Management System (WMS) through KPI dashboards, housekeeping routines, and configuration of best practices to support operational throughput, identifying and addressing issues proactively.
Manage IT and automation incidents with a focus on transparency, escalation, and rapid resolution of major issues impacting operations.
Ensure customer service is at the heart of the Flow room, with regular reviews and recommendations for action to improve customer satisfaction.
Promote consistency and quality by regularly reviewing Flow Room processes, SOPs, and risk assessments to embed continuous improvement.
Deliver standard reports to the NDC senior team, with performance commentary and provide ad-hoc reports and system queries to inform operational decisions.
Continually assess and build the capability of the team, carrying out PDRs with direct reports, agreeing targets and objectives, conducting monthly 1 to 1s and agreeing individual development plans, promoting a culture of achievement and responsibility.
Ensure all activities comply with safety standards and contribute to a secure, well-governed Flow Room environment.

About you

You will fit right into this role if you:

Have detailed experience of an automated warehouse operation.
Have experience in start-up environments, ideally with new warehouse or automation site launches.
Are comfortable working in a fast-moving, unstructured environment and enjoy bringing clarity and order through process design and documentation.
Have experience writing, implementing, and embedding SOPs and operational best practices.
Have a “builder” mindset, bringing structure, governance, and continuous improvement into evolving operations.
Have experience training others and enjoy taking ownership of knowledge sharing, documentation, and onboarding.
Understand that in a start-up environment, you help create the structure others will rely on
Have a detailed understanding of the functionality and operation of automated systems; SAP Extended Warehouse Management, specifically Material Flow Systems, is essential and knowledge of SynQ would be desirable.
Are customer-focused with a commitment to quality, efficiency, and accuracy.
Are a strong team player with excellent interpersonal skills and the ability to build trust at all levels.
Are calm and effective under pressure, able to manage multiple priorities at pace.
Have strong IT skills, including Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
Have strong analytical and problem-solving skills with a track record of implementing workable solutions.
Are a clear and confident communicator with excellent written and verbal skills.
Are results-driven with strong planning, prioritisation, and organisational abilities.
Are skilled in influencing and challenging constructively to drive continuous improvement.
Are supportive of an inclusive workplace culture.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.

Quick apply

Refine Your Search

customer experience manager jobs in kelmarsh, nth

Flow Room Lead

Quality Manager

Operations Manager

Lead Customer Experience Manager

Key Account Director

Head of Operations

Head of Manufacturing Operations

Delivery Driver

Business Intelligence Manager

Branch Manager

Associate Delivery Manager

Assistant Manager

Operations Manager

Lead Safeguarding Officer

Commercial Manager

Ownership Experience Manager – Customer Community & Loyalty

Customer Service & Operations Manager

CI Manager

Senior Strategic Account Manager - Energy & Utilities

Duty Operations Manager

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