2nd line support Work, Jobs in Kelvedon, Ess (with Salaries)

2nd Line Support Engineer
Sedcom Networks Ltd —Billericay
- Up to £30,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Work from home
- Gym membership
Quick apply
12d
Data & Insights Analyst
Essex & Herts Air Ambulance —Colchester
- £34,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Annual leave
- Employee assistance programme
Systems Support Analyst
WestonHomes —Hatfield Heath
- English
- Life insurance
Quick apply
Lead D365 Technical Manager
Costa Limited —Basildon
- Full-time
- Hybrid work
- Employee discount

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Customer Service Advisor - Remote
WNS Global Services —Ipswich
To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a…
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Remote Part-time Online Data Analyst - English (UK)
TELUS Digital —London
Daily access to a broadband internet connection, computer, and relevant software. This is a part-time long-term project and your work will be subject to our…
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2nd Line Support Engineer

Sedcom Networks Ltd
Billericay

Quick apply

Job details

Full-time
Up to £30,000 a year
12 days ago

Benefits

Company pension
Work from home
Gym membership
Life insurance

Qualifications

Customer service
English
Microsoft Office
Firewall
DHCP
ITIL
DNS
Organisational skills
SharePoint
IT
Active Directory
Intune
ESXi
Time management

Full job description

2nd Line Support Engineer

Sedcom is an award-winning MSP providing trusted IT solutions to our customers.

Due to expansion, we have an exciting opportunity for an experienced 2nd Line Engineer. This is an ideal position for a proactive engineer to deliver excellent technical resolve. The ideal applicant will be able to demonstrate working as a reliable team member by offering support and mentoring to junior members of the Service Desk Team and resolve more technically challenging issues via escalation. We pride ourselves on our first-class customer service, and the ideal applicant will be able to advise and resolve support queries while ensuring our knowledge base is updated with all relevant details. You will have a passion for IT, an eagerness to embrace new technologies and a desire to continually expand your knowledge and improve your skill set.

Salary: Up to £30,000 PA (depending on experience) Location: Billericay, Essex

General Duties

· Review, implement and resolve technical issues effectively

· Provide remote and on-site support (if required) at a mid-senior technical level

· Assist as required in the training and mentoring of junior engineers

· Ensure all customer and technical environment details accurately recorded and maintained

· Create and maintain KB documents where required

· Always willing and able to provide a high level of technical expertise and customer service

· Adhere to defined KPI’s and meet expected SLA’s - lead by example

Essential Skills

Demonstrable problem solving skills, with a logical train of thought

Ability to clearly document actions being taken within our ticketing system during tasks conducted for our customers.

Excellent knowledge and troubleshooting skills in Microsoft Desktop/Server/Office 365 products

Knowledge of AAD, Email, Intune, OneDrive, and SharePoint

Relevant Active Directory experience, being able to troubleshoot associated technologies (DNS, DHCP, GPO etc).

Knowledge of virtual hypervisors such as ESXi and Hyper-V

Experience of troubleshooting Networks (Firewalls/Switches/Wireless)

Ability to troubleshoot both on-prem and cloud backup platforms

Excellent spoken and written English

Excellent time management and organisational skills

Desirable skills

Experience with Remote Monitoring and Management tools

Previous working experience with an IT MSP

An understanding of ITIL best practice.

Desirable Qualifications

Microsoft Role-based certifications (MS or AZ designations)

Benefits

Career progression

Paid for and salary incentivised training and accreditation

Healthcare

Company Profit share

Gym membership

Job Type: Full-time

Pay: Up to £30,000.00 per year

Benefits:

Company pension
Life insurance
Work from home

Work Location: In person

Quick apply

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2nd line support jobs in kelvedon, ess

2nd Line Support Engineer

Data & Insights Analyst

Systems Support Analyst

Lead D365 Technical Manager

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