Desk agent Work, Jobs in Kempston, Bdf (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
Service Desk Support Agent - French Speaking
nLighten —Milton Keynes
- Microsoft Outlook
- Customer service
- Salesforce
Quick apply
Front Office Supervisor - maternity cover
Lighthouse Hotel Management —Luton
- £28,593.58 a year
- Weekend availability
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
Internship Sales & Aftersales, smart UK (f/m/d)
smart Automobile —Milton Keynes
- English
- Analysis skills
- IT
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Harpenden
- Weekend availability
- Microsoft Outlook
- Customer service
- English
Quick apply
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Help Desk Engineer

PCS Business Systems -
Kettering

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Job details

Qualifications

Customer service
Communication skills

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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desk agent jobs in kempston, bdf

Help Desk Engineer

Service Desk Support Agent - French Speaking

Front Office Supervisor - maternity cover

Internship Sales & Aftersales, smart UK (f/m/d)

Facilities Coordinator

I want to receive the latest job alerts for desk agent in kempston, bdf

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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