Retention manager Work, Jobs in Kempston, Bdf (with Salaries)

Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Account Manager
Safetykleen —Bedford
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
8d
Deputy Account Director
Chartwells —Northampton
- £70,000 a year
- Hospitality
- Project management
- Continuous improvement
- Employee discount
PCN Manager- Aylesbury Central Primary Care Network
FedBucks Ltd —Aylesbury
- From £39,959 a year
- Temporary
- Management
- Project management
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
Customer Account Manager
Heatcon Composite Systems —Huntingdon
- £25,000 - £35,000 a year
- Full-time
- Sales
- Business development
- Analysis skills
Quick apply
National Key Account Manager – Commercial Catering
Advance Catering Group —Dunstable
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Business development
- Travel
- Work from home
- Life insurance
Quick apply
Bodyshop General Manager
FMG Repair Services —Luton
- £80,000 a year
- Annual leave
- Employee discount
Quick apply
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Recruitment and Retention Manager - 12 month FTC
Hamberley Care Homes —Luton
- £62,500 a year
- Full-time
- Hybrid work
- Management
- Hotel
- Analysis skills
- Free parking
- Annual leave
6d
Talent Acquisition Executive
Cambridge Maintenance Services —Saint Ives
- £24,420.00 - £43,405.79 a year
- Full-time
- Maintenance
- In-person
- Referral programme
Quick apply
Loyalty Manager
Hotel Chocolat —Royston
- Hospitality
- Analysis skills
- Project management
9h
Branch Manager
JJ Roofing Supplies Ltd —Hemel Hempstead
- £35,000 - £45,000 a year
- Full-time
- Management
- Microsoft Office
- Driving
- Free parking
Quick apply
Customer Success Account Manager
Return on Investment Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
3h
Depot Manager
BAM Construction —Wellingborough
- Presentation skills
- SharePoint
- Leadership
Field Operations Manager
Abbot Fire Group Ltd —Bedford
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick apply
10d
Practice Manager
Mayfield Surgery —Northampton
- Full-time
- Organisational skills
- Contracts
- Free parking
Quick apply
10d
Individual Giving Officer
Northamptonshire Association for the Blind —Northampton
- £28,000 - £32,000 a year
- Part-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Sick pay
Quick apply
1d
Key Account Manager
Bionic Services Ltd —Luton
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Wellbeing & Fitness Manager
Champneys Tring —Tring
- £35,000 a year
- Full-time
- Resort
- Free parking
- Annual leave
Quick apply
Social Worker/Experienced Social Worker
Bedford Borough Council —Bedford
- £39,152 - £45,091 a year
- Full-time
- English
- No degree

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Key Account Director

BidvestNoonan -
New Duston

Quick apply

Job details

Permanent | Full-time
Up to £57,312.72 a year

Qualifications

Profit & loss
Bachelor's degree
Contracts
Leadership

Full job description

About The Role

Title: Shopping Centre Key Account Director - Security and Cleaning

Location: National Role (with travel)

Salary: Competitive + car allowance + bonus

Role Purpose

The Shopping Centre Key Account Director – Security & Cleaning is responsible for the strategic leadership, operational excellence, and commercial performance of all security and cleaning services delivered across a national portfolio of shopping centres.

The role ensures safe, secure, welcoming, and compliant environments for customers, retailers, landlords, and asset managers, while driving continuous improvement, contract performance, and value creation.

Strategic Leadership

Define and deliver a national strategy for security and cleaning services aligned with client, landlord, and asset management objectives.
Act as the senior subject-matter expert for retail security, customer safety, and cleaning excellence within shopping centre environments.
Lead nationwide initiatives covering innovation, technology adoption, sustainability, and service transformation.
Represent the organisation at senior level meetings, client forums, and industry bodies.

Operational Excellence

Oversee security (manned guarding, mobile patrols, control rooms, CCTV, incident management) and cleaning operations across multiple shopping centres.
Ensure consistent high service standards, customer experience, and brand alignment across all sites.
Establish and monitor KPIs, SLAs, and performance frameworks, driving accountability at regional and local levels.
Manage critical incidents, high-risk events, and business continuity planning.
Preparation and delivery of monthly and quarterly client review presentations.

Compliance & Risk Management

Ensure full compliance with UK legislation and industry standards, including:
- Health & Safety at Work Act
- BS 7499 (Security Guarding)
- SIA licensing and ACS standards
- COSHH and cleaning compliance
- Equality, Safeguarding, and Data Protection requirements
Lead risk assessments, audits, and governance reviews across the national estate.
Act as the escalation point for serious incidents, reputational risk, and client concerns.

Commercial & Financial Management

Hold full P&L responsibility for the national shopping centre portfolio.
Manage budgets, cost control, margin delivery, and value engineering.
Lead contract negotiations, mobilisations, retentions, and renewals.
Identify growth opportunities, added-value services, and innovation pathways.

Client & Stakeholder Engagement

Develop senior relationships with:
- Shopping centre owners and landlords
- Managing agents and asset managers
- Retail directors and centre management teams
Serve as the primary national escalation point for key clients.
Support bids, tenders, and proposals relating to shopping centre security and cleaning.

People Leadership

Lead, mentor, and develop a high-performing soft services team at each centre.
Drive engagement, diversity, wellbeing, and talent development across large frontline workforces.
Ensure robust succession planning and capability building.
Champion a culture of professionalism, accountability, and customer focus.

Essential Requirements

Proven senior leadership experience in multi-site security and/or cleaning operations, ideally within:
Real estate
Shopping centres
Strong understanding of UK security and cleaning regulations, standards, and best practice.
Demonstrable experience managing large-scale P&L and complex contracts.
Ability to operate credibly at client, and executive level.
Excellent people leadership skills across geographically dispersed teams.
Commercially astute, data-driven, and outcome focused.
Willingness to travel extensively across the UK.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

Quick apply

Refine Your Search

retention manager jobs in kempston, bdf

Key Account Director

Account Manager

Deputy Account Director

PCN Manager- Aylesbury Central Primary Care Network

Customer Account Manager

National Key Account Manager – Commercial Catering

Bodyshop General Manager

Sr Client Success Manager

Recruitment and Retention Manager - 12 month FTC

Talent Acquisition Executive

Loyalty Manager

Branch Manager

Customer Success Account Manager

Depot Manager

Field Operations Manager

Practice Manager

Individual Giving Officer

Key Account Manager

Wellbeing & Fitness Manager

Social Worker/Experienced Social Worker

I want to receive the latest job alerts for retention manager in kempston, bdf

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