Full job description
Are you motivated and eager to try something new and different – stuck in an office and want to be working outdoors – well look no further……? We are currently recruiting for a Driver / Valeter / Forecourt Assistant
JOB PURPOSE:
This role is known for guaranteeing a safe and efficient delivery and collection of vehicles, whilst maintaining cleanliness, safety standards and demonstrating excellent customer service at all times. The role is varied and changing and requires constant vigilance to maintain excellent customer service.
CUSTOMER SERVICE
Provide a friendly, welcoming customer experience through deliveries and collections. Ensuring all cars get cleaned as part of our workshop service experience maximising customer loyalty.
- Customer Satisfaction meet or exceed our expectations.
- Delivery and collection times met
DRIVING
Deliver and collect customer vehicles from home or work addresses locally. Collection and deliveries of sales cars up and down the country using our single car flatbed transporter. Handles safety in a driving and operational capacity to ensure customers and colleagues are safe at all times.
- Customer Satisfaction exceed expectation.
- Clean driving licence (no more than 3 points)
- Obeys the Highway code.
QUALITY CONTROL
Identifies and regularly checks the vehicle maintenance of car transporter, loan cars etc.
- Achievement of vehicle cleanliness audit.
- A successful service & quality assessment
AUDIT & COMPLIANCE
On return of loan cars they document any additional damage to ensure the company
- We will regularly audit loan cars on return of use.
CLEANING
Cleans and carries out inspection of vehicles to ensure they leave the location in excellent condition, in order to maximise customer experience and maintain company assets.
- Achievement of vehicle cleanliness audits.
- Peer feedback.
- Customer Satisfaction exceeded.
Qualifications:
- Full Driving License, valid in the UK with no more than 3 points.
- Aged over 25 due to insurance restrictions for driving our commercial vehicles.
- Previous customer service experience desirable.
- Good level of written & verbal communication skills
- Demonstrates a customer service focus within the business
- Creates an atmosphere that inspires others to achieve at a higher level.
- Helps others navigate planned and unplanned change.
- Enlists the talent of others in order to meet objectives.
- Understands how the organisation generates revenue.
- Seeks and incorporates feedback from other departments into daily work/department.
- Tries out new and untested approaches
- Actively seeks out new learning opportunities.
- Readily readjusts priorities to respond to pressing and changing customer demands.
- Helps team/organisation reduce obstacles and uncertainty.
- Focuses on productivity; works to eliminate waste.
- Acts with integrity at all times.
LOCATION
We would like the applicant to live within a 10 mile radius of Ely, please do not apply if you are located outside of this area.
HOURS
8am - 5.30pm Monday to Friday (Half Hour Lunch break)
HOLIDAY
20 Days plus Bank Holidays
Job Type: Full-time
Pay: £29,835.00 per year
Benefits:
- Company pension
- On-site parking
Licence/Certification:
- Driving Licence (required)
Work Location: In person
