Solutions engineer Work, Jobs in Kenninghall, Nfk (with Salaries)

1st Line IT Support Engineer
Cascade Ltd —Norwich
- £27,040 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
9d
Senior Engineer
Kier Group —Wymondham
- From £51,000 a year
- Full-time
- Driving
Beginner Software Engineer
Track A Parcel Ltd —Norwich
- £25,000 - £35,000 a year
- Full-time
- Software development
- APIs
- In-person
- Free parking
Quick apply
5d
Design Engineer
Kier Group —Wymondham
- From £40,000 a year
- Full-time
Engineer
Kier Group —Norwich
- Full-time
- AutoCAD
- Engineering
- Travel
Software Engineer Norwich
Epos Now —Norwich
- £35,000 - £45,000 a year
- Full-time
- English
- SQL
- AWS
Enterprise Engineer
Norwich City Council —Norwich
- £39,862 - £42,839 a year
- Weekend availability
- Hybrid work
- Azure
- Oracle
- Windows
- Annual leave
13d
Reliability Engineer
Smurfit Westrock —Diss
- Full-time
- Data analysis skills
- Maintenance
- Mechanical knowledge
- Annual leave
Drainage & CCTV Engineer
Metro Rod —Long Stratton
- £30,000 - £50,000 a year
- Overtime
- Customer service
Mechatronic/Robotics Engineer
MSI-DS Ltd —Norwich
- Schematics
- Engineering
- C++
Quick apply
Systems & Operations Engineer
Appello —Norwich
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Free parking
- Employee assistance programme
3d
IT Network Engineer
Bleckmann UK Ltd —Bury St. Edmunds
- £55,000 - £64,000 a year
- Full-time
- Computer Science
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Business Intelligence Engineer
Norse Group LTD —Norwich
- £50,000 a year
- Full-time
- Azure
- Annual leave
- Employee discount
Development Engineer - IM
Amcor —Beccles
- Full-time
- Microsoft Excel
Digital Infrastructure Technician
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £39,959 - £48,117 a year
- Full-time
- Azure
- SQL
- No degree
- Annual leave
- Employee discount
12d
Panel Wireman
HV Energy Solutions —Norwich
- £35,000 - £40,000 a year
- Full-time
- Schematics
- Electrical experience
- In-person
Quick apply
3d
Staff Engineer
Epos Now —Norwich
- £62,000 - £72,000 a year
- Full-time
- APIs
- Communication skills
4d
Air Conditioning Engineer
Frostbite Services —Norwich
- From £35,000 a year
- Part-time
- Schematics
- Maintenance
- HVAC
Quick apply
6d
Civil Engineer
Anglian Water Services Ltd —Norwich
- £47,000 - £56,000 a year
- Full-time
- AutoCAD
- Engineering
- Master's degree
- Employee discount
Principal Engineer
Kier Group —Wymondham
- Full-time

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1st Line IT Support Engineer

Cascade Ltd -
Norwich

Quick apply

Job details

Permanent | Full-time
£27,040 a year
9 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Google Docs
Driving Licence
Customer service
IT support
Organisational skills
CompTIA A+
Help desk

Full job description

Location: Kirkham House, 5 Whiffler Rd, Norwich NR3 2AG

Salary: £27,040

Contract: Full-time, Permanent (40 hours/week)

Reports to: Technical Director

About the Role

Cascade is seeking a First Line IT Support Engineer to act as the first point of contact for all IT support across the organisation. This hands-on role is ideal for someone early in their IT career who is open-minded, able to think on their feet, and keen to improve existing processes.

Because we operate in the care and education sectors, your work will directly enable frontline staff to deliver safe, high-quality care. We are looking for a problem-solver who can resolve day-to-day technical issues quickly, patiently, and with a friendly manner.

Key Responsibilities

Triage & Support: Act as the first point of contact for IT issues (phone, email, ticketing system), logging and triaging requests, and escalating to 2nd/3rd line support when necessary.
Device Management: Order, set up, configure, and deploy end-user hardware including laptops, desktops, mobiles, tablets, and printers.
User Administration: Manage user accounts for new starters, leavers, and role changes across Google Workspace and core line-of-business applications (including password resets and access requests).
Technical Troubleshooting: Provide first-line support for hardware, software, Wi-Fi/network connectivity, and Google Workspace (Gmail, Drive, Docs, etc.).
Asset & Documentation: Maintain accurate IT asset records/inventories and contribute to internal knowledge-base documentation.
User Care: Support staff with varying levels of technical confidence, explaining solutions clearly and without jargon.
Compliance: Adhere strictly to data protection, confidentiality, and information security policies, recognising the sensitive nature of data in a care setting.

Person Specification Essential

Excellent customer service skills patient, approachable, and able to communicate clearly with non-technical colleagues.
Strong organisational skills with the ability to prioritise a varied workload.
Some experience in an IT support/helpdesk role, OR a strong demonstrable interest in IT (supported by certifications, personal projects, or relevant study).
A genuine passion for technology and a willingness to learn and develop.
A valid Driver’s Licence (required for travel between our Hull homes and schools).
An understanding of confidentiality and data protection principles.

Desirable

Experience working within health, social care, education, or another regulated environment.
Familiarity with care management software or electronic care planning systems.
Exposure to the Google Workspace Admin console (Google Cloud Identity).
Basic understanding of networking concepts (Wi-Fi, basic troubleshooting).
Relevant certifications (e.g., CompTIA A+, Google Workspace Administrator, or awareness of ITIL principles).

Safeguarding and Compliance

Cascade is committed to safeguarding the vulnerable people and children we support. This role is subject to an enhanced DBS check. The successful candidate will handle sensitive personal data and must strictly adhere to UK GDPR and Cascade’s information governance policies.

Closing date 17/07/2026

Interviews W/C 27/07/2027

Start Date 01/09/2026

Link to application form - https://apply.cdcrs.app/apply?step=position

Pay: £27,040.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

solutions engineer jobs in kenninghall, nfk

1st Line IT Support Engineer

Senior Engineer

Beginner Software Engineer

Design Engineer

Engineer

Software Engineer Norwich

Enterprise Engineer

Reliability Engineer

Drainage & CCTV Engineer

Mechatronic/Robotics Engineer

Systems & Operations Engineer

IT Network Engineer

Business Intelligence Engineer

Development Engineer - IM

Digital Infrastructure Technician

Panel Wireman

Staff Engineer

Air Conditioning Engineer

Civil Engineer

Principal Engineer

I want to receive the latest job alerts for solutions engineer in kenninghall, nfk

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