Brand manager Work, Jobs in Kensington, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Senior Brand Manager
Allianz —Guildford
- £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Employee discount
12d
Senior Project Executive / Senior Project Manager - Brand Health Tracking
Ipsos —London
- From £500,000 a year
- Hybrid work
- Microsoft Office
- Project management
- AI
- Annual leave
Brand Manager
Medicareplus International —Wembley
- £40,000 - £50,000 a year
- Hybrid work
- Marketing
- Microsoft Office
- Business
- Annual leave
- Employee assistance programme
Quick apply
Programme Manager
Guy's & St Thomas' Foundation —London
- £58,000 - £64,000 a year
- Hybrid work
- PMP
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Assistant Brand Manager
KP Snacks —Slough
- Full-time
- Hybrid work
- Flexitime
- Employee discount
Quick apply
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
10d
Senior Brand Manager
Universal Music Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Local Communications Officer – Central London
Metropolitan Police —Hammersmith
- £40,519 a year
- Full-time
- Communication skills
12d
Brand, Communications & Marketing Manager
Rethink Mental Illness —London
- £37,406 - £45,384 a year
- Full-time
- Hybrid work
- CRM software
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Localisation Project Manager
Bumble Inc. —London
- £90,000 - £120,000 a year
- Call to connect
- Hybrid work
- Project management
- Organisational skills
- AI
- Annual leave
Quick apply
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Sales and Marketing Manager
The GOAT Mongolian kitchen Lounge —London
- £40,000.00 - £68,025.75 a year
- Full-time
- Sales
- Salesforce
- Analysis skills
Quick apply
Senior Brand Manager
Saputo Inc. —Weybridge
- Full-time
- Hybrid work
- In-person
- Free parking
- Work from home
Membership Manager
Maison Estelle —West London
- £55,000 a year
- Full-time
- Hospitality
- Organisational skills
- Leadership
- Work from home
- Employee discount
Quick apply
5d
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
10d
Communications Manager - BBC
Emcor —London
- £49,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Brand Manager
Vitabiotics —London
- Full-time
- Hybrid work
- Bachelor's degree
- Marketing
- Free parking
- Annual leave
Quick apply
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Brand Building Manager
AkzoNobel —Slough
- £52,900 - £75,600 a year
- Sales
- English
- Analysis skills
Quick apply
12d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

brand manager jobs in kensington, gtl

Head Of Customer Experience

Senior Brand Manager

Senior Project Executive / Senior Project Manager - Brand Health Tracking

Brand Manager

Programme Manager

Assistant Brand Manager

Customer Operations Manager

Senior Brand Manager

Local Communications Officer – Central London

Brand, Communications & Marketing Manager

Localisation Project Manager

Operations Manager

Sales and Marketing Manager

Senior Brand Manager

Membership Manager

Head of Operations

Communications Manager - BBC

Brand Manager

Massimo Dutti Operations Manager- Regent Street

Brand Building Manager

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