Customer support & client services managers Work, Jobs in Kensworth, Bdf (with Salaries)

Operations Manager - Guest Services
Air Culinaire Worldwide —Luton
- £30,000 - £32,000 a year
- Weekend availability
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
Quick apply
4h
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Customer Success People Lead
Xero —Milton Keynes
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
Customer Service Section Head
Normec UK —Hemel Hempstead
- Monday to Friday
- Continuous improvement
- Training & development
- Leadership
- Free parking
2d
Customer Care Operations Specialist (12 mth)
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
9d
Customer Service Supervisor
TLC Care —Pinner
- Full-time
- Computer literacy
- Continuous improvement
- Front desk
- Employee discount
Quick apply
Service Manager, UK, IE
Kempower —Bedford
- Hybrid work
- English
- Team management
- Communication skills
Quick apply
2d
Senior Client Solutions Manager
RWS Group —Maidenhead
- Full-time
- Remote
- Mentoring
- Communication skills
11d
Customer Service Team Leader
Morgan Sindall Property Services Limited —Welwyn Garden City
- £35,000 a year
- Full-time
- Presentation skills
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
1d
Member Experience Manager
Fitness First —Bedford
- £28,685 a year
- Planograms
- Team management
- Training & development
- Employee discount
- Gym membership
Quick apply
2d
Senior Client Coordinator – UK & Partnerships
Worknest Secure —Stevenage
- Hybrid work
- Team management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Customer Service Manager (CSM)
Gold Bank —Southall
- £42,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Employee discount
Quick apply
21h
National Sales Order Processing Manager
Altro/Autoglym —Letchworth
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Sick pay
Quick apply
Divisional Customer Services Manager
Wates —Enfield
- Analysis skills
- Continuous improvement
- Leadership
2d
Sales Support Manager - Earthmoving
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- CRM software
- Customer service
- Microsoft Office
Inside Sales Team Leader
Computacenter —Hatfield
- Leadership
- Communication skills
Senior Test Centre Associate - Uxbridge
Reed In Partnership —Uxbridge
- £16.28 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
9d
Principal Customer Success Manager
Forter —London
- Hybrid work
- In-person
- Leadership
- Annual leave
Quick apply
Customer Care Manager
Croudace Homes —Letchworth
- Full-time
- Free parking
- Employee assistance programme
Quick apply
14d
Call Centre Team Leader
Expert Law —North Finchley
- £25,420 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Computer skills
Quick apply
4d

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Operations Manager - Guest Services

Air Culinaire Worldwide
Luton

Quick apply

Job details

Full-time
£30,000 - £32,000 a year
4 hours ago

Benefits

Free parking
Discounted or free food
Company pension
On-site parking

Qualifications

Microsoft Word
Customer service
Computer literacy
Incoming mail sorting
Employee relations
Filing
Bachelor's degree
Team management
Staff training
Customer loyalty building
Organisational skills
Training & development
Guest services
Rota coordination

Full job description

Job Purpose

The Operations Manager, Guest Services is responsible to provide impeccable service to our clients, vendors and employees by professionally managing all service requests. Further responsibilities include building loyalty within our client base and supporting the operation as needed in the course of business.

Under the direction of the Director, Guest Services, the Operations Manager, Guest Services will be responsible for managing the overall business functions of the Guest Services Department, by directing and managing of their assigned team of Guest Service Manager to meet and exceed both the demands of our clientele, as well as, performance expectations of the company. The Operations Manager, Guest Services will work with Operations, Network, IT, Finance and Marketing & Sales to consistently deliver an incredible experience to our clients within the Air Culinaire system.

Responsibilities and Associated Duties

Daily Duties
Oversee all functions and operations of their respective Guest Services Team.
Engage Team Managers as needed for shift briefings, process updates, operational challenges,personnel concerns, etc.
Review GPQC list for assigned team and close out as many requests as possible.
Review process event list to close out any client facing requests.
Actively and continually walk the floor to observe service levels and efficiencies firsthand and provide guidance, training and direction for various operational challenges.
Ensure any orders that are processed by the assigned team are e-filed and coded properly.
Ensure the GSAs are empowered to “save” quotes from cancelling by applying appropriate promotional code/discount to “win” the order.
As occasion warrants, perform secondary QC for a Team Manager that requests a senior level sign-off, i.e. watch list client or allergen type order.
Per weekly rotation assume role as “Email Quarterback” and direct the allocation of emails to ensure all communications are being routed to the proper team.
Prepare and/or review pass downs for communication to subsequent shift personnel
Engage Director, Guest Services or VP of Guest Services as needed.
As Needed Duties
Handling of escalated issues direct with the customer, kitchen or vendor as needed – in conjunction with

Team Manager

Proactively manage staffing levels and schedules while engaging the Director, Guest Services as needed for recruitment.
Review current SOPs to align all transactional processes within the organization.
Ensure GSAs of assigned team are following the standard self QC guidelines.
Be informed of any GSA coaching by Team Manager that requires HR documentation or verbal warnings.
Active engagement in New Hire training.
Assist in recurrent training in conjunction with Guest Experience Manager.
Prepare monthly schedule for assigned team.
Manage client accounts of assigned team.
Manage changes to assigned client’s blue screen notes.
Managing the onboarding of clients to assigned team within the current operating system, i.e. building of client profiles and billing information (credit card information).
Manage watch list of assigned team. Adding or subtracting clients as needed.
Participation as requested in meetings with Network (Bi-weekly), On-Sites (As needed), Customers (As needed).
Participating in monthly meetings to discuss direction/concerns within department.
Compile, lead and complete reviews for all team members within assigned team.
Any additional duties as assigned by Director, Guest Services.

Misc

Work in conjunction with Director, Client Services to provide a positive professional work environment for all associates.
Follow the current Air Culinaire Employee Handbook when dealing with all employee relation issues.
Travel and participate in conferences, conventions, client meetings as requested.
Schedule flexibility is a must, including some evening, weekend or holiday hours as necessary.

Measures of Success

- Smart Goals- success will be measured using the Smart Goals, which are established annually, just prior to the

new Fiscal Year starting which include:

- Specific Job Responsibilities

- Stellar Customer Service

- Integrity & Accountability

- Entrepreneurial Spirit

- Teamwork Commitment

Knowledge, Experience and Skill Requirements

Four year degree preferred.
Prefer experience in managing a call center environment.
Experience in managing client relationships in a business environment.
Ability to utilize MS Word//Excel. Proficient in the use of Outlook
Proficient in general computer navigation and terminology
Must be able to multi-task during the course of regular business
Exhibit exceptional organizational and prioritization skills.
High proficiency in professional verbal and written communications skills.
Prior experience or knowledge of culinary services and/or aviation required
Schedule flexibility including evening, weekend and holiday hours.

Disclaimer

This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company

Pay: £30,000.00-£32,000.00 per year

Benefits:

Company pension
Discounted or free food
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in kensworth, bdf

Operations Manager - Guest Services

Contact Centre Operations Manager

Customer Success People Lead

Customer Service Section Head

Customer Care Operations Specialist (12 mth)

Customer Service Supervisor

Service Manager, UK, IE

Senior Client Solutions Manager

Customer Service Team Leader

Member Experience Manager

Senior Client Coordinator – UK & Partnerships

Customer Service Manager (CSM)

National Sales Order Processing Manager

Divisional Customer Services Manager

Sales Support Manager - Earthmoving

Inside Sales Team Leader

Senior Test Centre Associate - Uxbridge

Principal Customer Success Manager

Customer Care Manager

Call Centre Team Leader

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