Job Title: Large and Complex Loss Claims Technician
Location: Leicester, London or Bexhill (all hybrid)
Welcome to Hastings Direct
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
We’re seeking a number of experienced Large Loss Technicians to manage a portfolio of significant bodily injury claims (up to a value of £250k) to strengthen the technical expertise within our established Bodily Injury department. You’ll be joining an expanding Technical Claims Unit that is evolving to meet the increasing complexity of the motor bodily injury landscape.
In this role, you will play a key part in enhancing our technical capability, contributing to the continued growth and development of a specialist unit that is central to our future claims strategy. If you’re passionate about technical excellence and ready to be part of a growing specialist unit, we’d love to hear from you.
Job details – you’ll need to have demonstrable experience in:
Managing your own portfolio of complex motor personal injury claims, typically valued up to £250k, working within agreed authority levels and business defined criteria to ensure consistent and effective decision making
Engaging and negotiating with a wide range of stakeholders to drive efficient and fair claim resolution. This includes customers, witnesses, insurers, solicitors, repairers, engineers, forensic accountants, investigators, medical agencies, police authorities and a multitude of other third parties
Supporting colleagues through technical coaching and guidance and acting as a technical referral point – providing coaching, mentoring and training to ensure our colleagues build confidence and capability in handling complex bodily injury claims
Conducting technical audits as required, accurately recording any findings and highlighting emerging trends or knowledge gaps
Identifying and preventing fraudulent activity, ensuring claims are handled with diligence and integrity
Participating in strategic projects aimed at enhancing our technical capability and ensuring the unit stays ahead of industry trends and best practice
Essential skills/experience:
Proven experience in handling high value motor bodily injury claims – with regular exposure to cases exceeding £150k-250k
Sound demonstrable technical knowledge of motor injury claims including liability, causation, quantum assessment, rehabilitation and litigation strategy
Sound understanding of legal frameworks, including the CPR, case law developments, Ogden principles and claims cost management
Experience of mentoring or coaching others, acting as a technical referral point or contributing to capability development
Experience of working with external suppliers such as solicitors, counsel, medical experts etc.
Strong analytical capability – able to identify trends – alongside good computer literacy
The interview process
Our interview process involves the below:
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.
Regrettably, we are unable to offer sponsorship for this role.
Benefits: In addition to a competitive salary you will also receive…
Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
