support escalation engineer Work, Jobs in kent (with Salaries)

Service Delivery Manager
ORBITAL NET LIMITED —Canterbury
- £30,000 - £32,000 a year
- Organisational skills
- IT
Quick apply
Multi-Skilled Maintenance Engineer
PrepWorld —Northfleet
- £49,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Remote
- Microsoft Excel
- Azure
Quick apply
8d
Customer Support Coordinator
Fuzion 4 Limited —St Leonards-on-Sea
- £28,080 - £29,536 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
6d
IT Support Engineer
Seras —Tilbury
- Azure
- Driving
- Travel
- Employee assistance programme
- Employee discount
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Field Service Engineer - Chatham Area
Costa Limited —Chatham
- From £36,450 a year
- Weekend availability
- Agile
- IT
- Employee discount
Quick apply
8d
Infrastructure Engineer
Encore Capital —West Malling
- Hybrid work
- Azure
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
8d
TECHNICAL WAREHOUSE OPERATIVE
Rhenus SE & Co. KG —Ashford
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Regional Operations Service Manager
Primech Building Services —Gillingham
- Full-time
- Management
- Maintenance
- Project management
Quick apply
5d

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support escalation engineer jobs near kent

Service Delivery Manager

ORBITAL NET LIMITED
Canterbury

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Job details

Permanent
£30,000 - £32,000 a year

Qualifications

Organisational skills
Telecommunication
IT

Full job description

Role Overview

The Vfast Parks Service Delivery Manager is responsible for the end-to-end coordination and execution of service delivery activities across the Vfast portfolio, supporting broadband and managed Wi-Fi services delivered via WiMAX and fibre infrastructure into residential, holiday parks, leisure sites, and marinas.

The role owns installation delivery, engineer planning and resourcing, scheduling of national deployments, and maintenance response coordination, operating within a highly reactive, fast-paced environment where customer experience and service continuity are critical.

This position ensures that all delivery and support activities meet defined Installation SLAs and Park Operator SLAs, while maintaining clear communication, expectation management, and operational control across internal teams, field engineers, and customers.

Values Alignment

Pace: Delivers high-quality service outcomes with urgency and ownership
Excellence: Maintains strong operational discipline and attention to detail
Together: Works collaboratively across teams, partners, and customers to deliver seamless service

Key Responsibilities

Service Delivery & Installation Management

Own and manage the delivery of:
New customer installations
Park-wide rollout activities (phased or full-site deployments)
Moves, adds, and changes
Ensure all installations are delivered in line with defined SLAs, quality standards, and customer expectations
Maintain visibility of all active jobs, ensuring progress, completion, and closure

Engineer Planning & Resource Management

Plan and coordinate national field engineering resources, including Internal engineers and third-party contractors
Optimise engineer utilisation across:
Installations
Fault response
Maintenance and upgrade works
Balance planned work vs reactive demand, ensuring priority alignment with SLAs and customer impact

Scheduling & Coordination

Own centralised scheduling of:
Installations
Survey visits
Maintenance and fault response
Manage scheduling tools, workflows, and booking processes
Ensure efficient routing and geographic clustering of jobs to maximise productivity
Dynamically adjust schedules in response to incidents, delays, or changing priorities

Incident & Maintenance Response

Oversee coordination of faults, outages, and degraded service incidents across park environments
Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments
Act as an escalation point for major service-impacting issues
Maintain communication with park operators during incidents, ensuring transparency and confidence

Supplier & Contractor Coordination

Manage performance of third-party engineering partners and contractors
Ensure adherence to:
SLAs
Quality standards
Health & Safety requirements
Escalate and address underperformance where required

Skills & Experience Essential

Proven experience in a Service Delivery, Field Operations, or Scheduling Management role
Strong experience managing:
Field engineering teams (direct or subcontracted)
High-volume installation and fault workflows
Demonstrable experience operating in a reactive, SLA-driven environment
Strong organisational and coordination skills across multiple concurrent activities
Excellent stakeholder and customer communication capability

Desirable

Experience supporting Service Provider Technologies, IT or Telecoms products
Familiarity with scheduling and workforce management systems
Experience in leisure parks, holiday parks, or similar multi-tenant environments

Core Competencies

Operational Control: Maintains clear oversight of all delivery and support activities
Responsiveness: Reacts quickly and effectively to changing priorities and incidents
Coordination: Aligns engineers, suppliers, and stakeholders to deliver outcomes
Communication: Provides clear, confident updates and manages expectations effectively
Continuous Improvement: Identifies and implements efficiency and quality improvements

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

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support escalation engineer jobs in kent

Service Delivery Manager

Multi-Skilled Maintenance Engineer

Service Desk Engineer - 1st Line

Customer Support Coordinator

IT Support Engineer

Field Service Engineer - Chatham Area

Infrastructure Engineer

TECHNICAL WAREHOUSE OPERATIVE

Regional Operations Service Manager

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