Front desk manager Work, Jobs in Keswick, Cma (with Salaries)

Reception Manager
Scafell hotel —Keswick
- £30,000 - £35,000 a year
- Weekend availability
- Bilingual
- Hospitality
- Hotel
Quick apply
14h
Assistant Guest Services Manager
Langdale Hotel and Spa —Ambleside
- £31,000 - £33,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
11d

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Reception Manager
Scafell hotel —Keswick
Oversee billing procedures, ensure accurate financial transactions, and handle cash or card payments securely.
£30,000 - £35,000 a year
Quick apply
14h

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Reception Manager

Scafell hotel -
Keswick

Quick apply

Job details

Permanent | Full-time | Fixed term contract
£30,000 - £35,000 a year
14 hours ago

Qualifications

Bilingual
Hospitality
Supervising experience
Organisational skills
Front desk
Guest services
Leadership
Communication skills
Hotel experience
Hospitality management

Full job description

Overview

We are seeking a highly organised and personable Reception Manager to oversee the front desk operations of our prestigious hotel. The ideal candidate will possess excellent communication skills, a strong background in hospitality, and the ability to lead a diverse team. This role offers an exciting opportunity to contribute to delivering exceptional guest experiences while ensuring smooth daily operations. The Reception Manager will be responsible for maintaining high standards of guest service, managing staff, and supporting the overall reputation of the establishment.

Responsibilities

Supervise and coordinate all front desk activities to ensure efficient operation and outstanding guest service.
Greet guests upon arrival, check them in and out, and handle any enquiries or complaints with professionalism and courtesy.
Manage reservations, cancellations, and room allocations using hotel management software.
Lead, motivate, and train front desk staff to uphold service standards and organisational policies.
Oversee billing procedures, ensure accurate financial transactions, and handle cash or card payments securely.
Liaise with housekeeping, maintenance, and other departments to meet guest needs promptly.
Implement procedures to enhance guest satisfaction and optimise operational efficiency.
Maintain a welcoming environment that reflects the hotel's brand values and commitment to excellence.
Ensure compliance with health and safety regulations at all times.
Analyse guest feedback and reviews to identify areas for improvement.

Skills

Proven experience in hotel reception or hospitality management roles.
Excellent organisational skills with the ability to multitask effectively under pressure.
Strong leadership qualities with experience in supervising teams.
Exceptional communication skills; fluency in multiple languages is highly desirable.
Bilingual abilities are advantageous for engaging with diverse clientele.
Customer-focused attitude with a genuine passion for delivering outstanding guest services.
Knowledge of hotel management systems and reservation software.
Ability to remain calm and professional during busy periods or challenging situations.
Flexibility to work various shifts as required, including evenings or weekends if necessary.

This position offers an engaging environment where your organisational skills and hospitality expertise will be valued as you help create memorable experiences for our guests while leading a dedicated team of professionals.

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

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