Debt relief & collection occupations Work, Jobs in Kettering, Nth (with Salaries)

Collections Agent
Billing Finance —Northampton
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
14d
Credit Specialist RES - Leicester
eonnext —Leicester
- £25,983 - £31,573 a year
- Full-time
- Customer service
- English
- Communication skills
- Free parking
- Annual leave
Collections & Recoveries Advisor
PPL PRS —Leicester
- £26,352 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Field Agent / Warrant Officer - 3 Month Fixed Term Contract
Resolvecall —Peterborough
- £2,224 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Collections Specialist
BSI —Milton Keynes
- £28,050 - £33,000 a year
- Hybrid work
- Microsoft Excel
- ERP systems
- Communication skills
- Annual leave
- Bereavement leave
Supplier Relations Specialist - Bilingual Italian & English
apexanalytix —Milton Keynes
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
Credit Controller
Bibby Financial Services —Leicester
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
Quick apply
Credit Controller
Insite Energy —Peterborough
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Microsoft Office
- Employee assistance programme
Quick apply
8d
Income Management Officer
The Riverside Group —Leicester
- £31,601.01 - £34,753.83 a year
- Full-time
- Communication skills
- Negotiation
11d
Credit Controller
Nationwide Platforms —Lutterworth
- Up to £28,250 a year
- Computer literacy
- Communication skills
- Negotiation
- Free parking
Credit Controller
Topps Tiles —Leicester
- Microsoft Excel
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Credit Controller
Cromwell Group —Leicester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme

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debt relief & collection occupations jobs near kettering, nth

Collections Agent

Billing Finance
Northampton

Apply Now

Job details

Full-time
£26,000 - £30,000 a year
14 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Car scheme

Qualifications

Communication skills

Full job description

Collections Agent

About You.

Are you a curious person who is comfortable asking questions?
Have you got experience of dealing with customers over the phone?
Are you empathetic and committed to providing a first-class customer experience?

About the Role.

You'll be supporting our customers on a day-to-day basis, answering any questions they may have as well as understanding why they have fallen into arrears; making sure that they are provided with appropriate solutions to help them to manage their finance agreement with us and improve their financial health.

You’ll enjoy talking to customers and you’re inquisitive with strong communication skills and along with the rest of our Collections team, you'll focus on good customer outcomes and are able to proactively manage and prioritise your work.

You’ve the ability to recognise that sometimes, delivering the right customer outcome involves making those more difficult decisions where it is evident that the agreement is no longer affordable for the customer.

If you've worked in a consumer credit environment previously that would be a bonus.

Responsibilities:

Manage a daily queue system of allocated accounts.
Contact customers when they have arrears via telephone, email, text and letter to determine their situation, primarily focused on obtaining payments or agreeing a repayment plan (where appropriate) in keeping with company policies and customer affordability.
Offer alternative forbearance options to customers where a repayment plan/payment is not the right option for the customer.
Respond to customer letters, text and email queries.
Liaise with debt management agencies where appropriate.
Take manual payments over the telephone.
Take inbound calls from customers regarding their agreement.
Liaise with other departments where necessary to effectively manage situations.
Review customer credit files information.
Any other ad hoc duties

You'll work 37.5 hours each week, with shifts allocated between 8.00am – 8.00pm and will work one Saturday morning (9am - 1pm) every 4 weeks.

About Billing Finance

Billing Finance is a privately owned, family run vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff “where they need to be” by “putting them at the heart of everything we do”. We are entering an exciting phase of transformation and as a small company, this role will offer the successful candidate the opportunity to work across the whole customer journey cycle, and to directly see the impacts that they made.

Our values are:

We are responsible – We are conscious of our impact on people and planet
We care about you – We are kind and compassionate with our customers and with each other
We work with you – We support financial wellbeing for our customers and the wider community

The successful candidate will not only have a successful and fulfilling career with us but will also receive a fantastic range of benefits:

Discretionary bonus scheme
Electric Vehicle salary sacrifice scheme
Pension salary sacrifice scheme
Private Medical
Income Protection
Hybrid working
Employee Assistance Programme
Annual £200 personal growth fund
Paid volunteering days

We currently have over 100 staff members, so if you want to join a company that wants to make a difference then apply today!

The Recruitment Process and How We Will Use Your Data

The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.

Credit Reference Agencies – to complete a soft credit check to understand your financial history
CIFAS – to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity.

To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth.

We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment. Further information on how we collect and use your data during the recruitment process can be found in our Recruitment Privacy Policy here https://billingfinance.co.uk/privacy-policy/

Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please do let us know and we will endeavour to help.

Location

Northampton

Department

Operations

Job Title

Collections Agent

Salary

£26,000 - £30,000 per annum

City

Northampton

Apply Now

Refine Your Search

debt relief & collection occupations jobs in kettering, nth

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