It engineer Work, Jobs in Kettering, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
Technical Support Engineer
Sugabyte —Peterborough
- £20,000 - £30,000 a year
- English
Service Desk Engineer
Advania —Milton Keynes
- £26,000 - £28,000 a year
- Hybrid work
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
6d
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Tech Support/System Engineer
Fronius —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
4d

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IT Support Engineer – 1st Line (Managed Service Provider)
Vizion 4 IT Ltd —Milton Keynes
Full UK driving licence required. This role is ideal for someone with at least *1 - 2 years’ experience working on an IT helpdesk or within an MSP environment*…
£28,000 - £30,000 a year
Quick apply
5d
IT Support Technician - First Line Onsite: Immediate Start
Concero UK —Hitchin
The successful candidate will also hold a full UK driving licence, with no more than three penalty points on it and have access to suitable transport for work.
£25,000 - £29,000 a year
Quick apply
10d

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it engineer jobs near kettering, nth

Help Desk Engineer

PCS Business Systems -
Kettering

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Job details

Qualifications

Customer service
Communication skills

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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it engineer jobs in kettering, nth

Help Desk Engineer

Technical Support Engineer

Service Desk Engineer

Digital Service Desk Engineer

Tech Support/System Engineer

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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