Network engineers Work, Jobs in Kettering, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
Network Engineer
IT Naturally —Peterborough
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- AWS
- Computer networking
- Communication skills
- Free parking
- Employee discount
Quick apply
9d
IT Network Engineer
Bleckmann UK Ltd —Corby
- £55,000 - £64,000 a year
- Full-time
- Computer Science
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
8d
IT Technician
Amazon UK Services Ltd. —Peterborough
- Full-time
- Customer service
- AWS
- Computer networking
IT Support Technician
Amazon UK Services Ltd. —Daventry
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
ICT Network Engineer - Cambs
Bedfordshire Police —Huntingdon
- £41,487 a year
- Full-time
- Hybrid work
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
3d
ICT Network Engineer - Cambs
Cambridgeshire Constabulary —Huntingdon
- £41,487 a year
- Full-time
- Hybrid work
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
3d
IT Network Engineer
621 Druck Limited —Leicester
- Full-time
- Azure
- Computer Science
- AWS
Test Engineer
MaPS —Bedford
- £52,000 a year
- Hybrid work
- Microsoft Excel
- Agile
- IT
- Employee assistance programme
- Sick pay
Network Engineer
Howdens Joinery Co. —Northampton
- Full-time
- Sales
- Travel
- Scripting
- Employee assistance programme
- Employee discount
8d
Sr. EU Site Process Engineer, EUCF Process Engineering
Amazon UK Services Ltd. —Kettering
- Full-time
- English
- Project management
- Bachelor's degree
14d
Cyber Security Engineer
Leidos —Huntingdon
- £47,600 - £61,000 a year
- Full-time
- DevOps
- Administrative experience
- Travel
- Annual leave
- Work from home
Cloud Network Engineer
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Windows
- Analysis skills
Network Engineer – Telecom Planning & Automation
FLYING COLOURS CONSULTANCY LIMITED —Milton Keynes
- From £42,000 a year
- Temporary
- Hybrid work
- SQL
- Analysis skills
- Travel
Quick apply
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
14d
1st / 2nd Line Support Engineer
Billing Finance —Northampton
- £30,000 a year
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
ICT Network Engineer - Cambs
Hertfordshire Constabulary —Huntingdon
- £41,487 a year
- Full-time
- Hybrid work
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
3d
Service Desk Engineer
Advania —Milton Keynes
- £26,000 - £28,000 a year
- Hybrid work
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
2d
Data Cabling Engineer
Datatel Ltd —Bedford
- £32,000 - £38,000 a year
- Overtime
- In-person
- Hand tools
Quick apply
11d
Electronic Systems and Software Engineers
Caterpillar —Peterborough
- £41,593 - £86,605 a year
- Full-time
- Military
- Travel
- Software development

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Help Desk Engineer

PCS Business Systems -
Kettering

Apply Now

Job details

Qualifications

Customer service
Communication skills

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

APPLY NOW

At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

SUBMIT

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Help Desk Engineer