Customer service team leader Work, Jobs in Kidlington, Oxf (with Salaries)

Customer Service Team Leader
PublicaGroup —Witney
- £35,828 - £39,998 a year
- Hybrid work
- Travel
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Customer Service Team Leader
Paddy Power —Oxford
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
10d
Lead Administrator-DEF Academy Services
Serco Plc —Swindon
- £26,109.58 a year
- Full-time
- Administrative experience
- Continuous improvement
- Mentoring
- Employee assistance programme
Customer Experience Lead (Fixed Term Contract)
Oxford University Press —Oxford
- Hybrid work
- Leadership
- Communication skills
- Employee discount
Team Leader
Card Factory —Aylesbury
- £13 an hour
- Customer service
- Leadership
12d
Team Leader
Mountain Warehouse —Chipping Norton
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
TEAM MANAGER
Primark —Oxford
- £33,189 a year
- Organisational skills
- Training & development
- Retail management
- Annual leave
Financial Services Lead Generator
NFU Mutual Brackley —Hinton in the Hedges
- £15.50 - £16.75 an hour
- Part-time
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Work from home
- Flexible schedule
Quick apply
12d
Operations and Design Lead
Complete Graphics —Witney
- From £26,000 a year
- Full-time
- CRM software
- Quality control
- In-person
- Free parking
Quick apply
9d
Lead General Merchandise Manager
Sainsbury's —Banbury
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
5d
Salesforce Technical Lead
Association for Project Management —Princes Risborough
- £50,000 - £55,000 a year
- Hybrid work
- No degree
- Agile
- Communication skills
- Free parking
- Annual leave
Quick apply

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customer service team leader jobs near kidlington, oxf

Customer Service Team Leader

PublicaGroup
Witney

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Job details

Permanent
£35,828 - £39,998 a year
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Car scheme

Qualifications

Driving Licence
Stakeholder liaison
GCSE
Mentoring junior staff
Process improvement
Complaint handling
Performance management
Mentoring
Organisational skills
Computer skills
NVQ
Professional development mentoring
Customer interaction
Team motivation leadership
Communication skills

Full job description

About The Role

We are looking for an experienced and motivated Customer Service Team Leader to join our Customer Services team. This is an exciting opportunity to support the delivery of excellent customer service across our partner councils.

As part of the Customer Services management team, you will lead and support a team of Customer Service Advisors, helping to ensure the delivery of an efficient, high-quality and customer-focused service. You will play an important role in maintaining service standards, supporting improvements to day-to-day operations and fostering a positive team culture that puts residents and communities at the heart of everything we do.

The role involves managing the daily operation of the service, including workload allocation, resource planning and performance management. You will coach and support colleagues through regular one-to-one meetings, appraisals and mentoring, creating a positive and encouraging environment where individuals can develop their skills and perform at their best.

You will also oversee complex customer enquiries, complaints and escalations, working closely with colleagues and stakeholders to resolve issues and achieve positive outcomes for customers. By reviewing customer feedback, service trends and performance information, you will help identify opportunities to improve processes and enhance the customer experience.

This is an excellent opportunity for someone who enjoys leading and developing people, solving problems and helping teams deliver great customer service every day. If you are passionate about supporting colleagues, delivering excellent customer service and making a positive difference for residents, we would love to hear from you.

You will need

Experience of leading, motivating and developing a customer service team within a busy organisation
Proven ability to manage performance, drive service improvements and achieve operational targets
Experience of coaching and supporting colleagues to develop their skills and confidence
Strong organisational skills with the ability to manage competing priorities and changing demands
Excellent communication and interpersonal skills, with the ability to build effective working relationships at all levels
Confidence in handling complex customer enquiries, complaints and escalated cases
Ability to analyse customer feedback and service data to identify trends and opportunities for improvement
Good IT skills and experience of using a range of systems and software packages

Special Conditions

Full UK Driving Licence
Access to a vehicle for work purposes
Regular travel to our other Council office locations
Requirement to undertake a Baseline Personnel Security Standard (BPSS) check
Occasional additional hours may be required to meet service needs

Closing Date - Wednesday 9th September

Interview Date - Friday 18th September

What we can do for you

Agile working allowing a mix of home and office working
Flexible working arrangements (depending on the role)
27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
Pension scheme with a good employer contribution of up to 7% of your earnings
Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
Cycle to work scheme
Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
Generous sickness cover above statutory entitlements
Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
Life assurance, currently four times your annual salary

About Us

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.

Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

Apply Now

Refine Your Search

customer service team leader jobs in kidlington, oxf

Customer Service Team Leader

Customer Service Team Leader

Lead Administrator-DEF Academy Services

Customer Experience Lead (Fixed Term Contract)

Team Leader

Team Leader

TEAM MANAGER

Financial Services Lead Generator

Operations and Design Lead

Lead General Merchandise Manager

Salesforce Technical Lead

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