It service manager Work, Jobs in Killamarsh, Dby (with Salaries)

Service Desk Manager
Millgate —Sheffield
- £35,000 - £40,000 a year
- Full-time
- Azure
- AI
- Leadership
Quick apply
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
7d
IT Project Manager
Keepmoat Homes —Doncaster
- Full-time
- Hybrid work
- Project management
- Communication skills
- Employee discount
IT Service Manager - Governance & Resilience
British Business Bank —Sheffield
- £38,500 - £47,500 a year
- Monday to Friday
- Hybrid work
- IT
- Annual leave
- Employee discount
Quick apply
11d
Cyber Security Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
11d
Customer Delivery Manager
Computacenter —Sheffield
- Analysis skills
- IT
- Leadership
IT Support
Stoneacre —Doncaster
- £25,000 - £30,000 a year
- Full-time
- IT
- Communication skills
Quick apply
IT Desktop Support Analyst
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- Windows
- Microsoft Office
- IT
- Employee assistance programme
12d
Technical Support Representative
Evolution Power Tools —Sheffield
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
3d
Information Governance Manager
Rotherham Metropolitan Borough Council —Sheffield
- £21,949 - £39,153 a year
- Part-time
12d
Agile Delivery Manager
Tes Global —Sheffield
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
10d
Lead Salesforce Implementation Specialist
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
7d
Data Analytics Engineer (Microsoft Fabric)
Gripple —Sheffield
- Full-time
- Microsoft Excel
- SQL
- Communication skills
Tech Lead/ Engineering Manager
RWS Group —Sheffield
- Full-time
- Java
- AWS
- AI
IT Business Systems Manager
ITM Power PLC —Sheffield
- Full-time
- Computer Science
- ERP systems
- Bachelor's degree
- Free parking
- Employee assistance programme
Quick apply
10d
Project Implementation and Training Officer
Derbyshire Support Facilities Services —Sutton-In-Ashfield
- £32,502 - £38,883 a year
- Full-time
- Hybrid work
- Travel
8h
Junior Scrum Master
Tes Global —Sheffield
- £32,000 - £40,000 a year
- Full-time
- Organisational skills
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Information Governance Manager
Doncaster City Council —Doncaster
- £35,413 - £38,221 a year
- Part-time
- Hybrid work
9d
Product Manager
Tes Global —Sheffield
- £65,000 - £75,000 a year
- Full-time
- Driving
- Product management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Business Analyst - 12 month fixed term contract
MiningRemediation —Mansfield
- £47,047 a year
- Hybrid work
- Communication skills
- Free parking
- Employee assistance programme

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it service manager jobs near killamarsh, dby

Service Desk Manager

Millgate -
Sheffield

Quick apply

Job details

Full-time
£35,000 - £40,000 a year

Qualifications

Azure
Customer relationship management
Root cause analysis
AI
Leadership

Full job description

Job Advert

Role Purpose

The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of Millgate’s Service Desk function. The role ensures high-quality, consistent delivery of managed IT services, adherence to SLAs, and exceptional client experience.

You will lead the Service Desk team, manage escalations, drive operational excellence, and collaborate across departments to ensure that services are efficient, scalable, and aligned with Millgate’s strategy.

This position is critical in maintaining strong client relationships while ensuring internal accountability, process discipline, and technical excellence.

Key Responsibilities

1. Leadership & Team Management

Lead, develop, and mentor Service Desk Engineers across all levels.
Conduct regular one-to-ones, performance reviews, and development planning.
Set and enforce expectations for:
- Ticket quality
- Communication standards
- Professional conduct
- Documentation discipline
Foster a high-performance, accountable, and collaborative culture.
Support succession planning and team growth in line with business demand.

2. Service Delivery & Operational Management

Own the end-to-end delivery of Service Desk operations.
Ensure tickets are prioritised, assigned, and managed effectively in line with SLAs.
Maintain strict adherence to:
- Ticket management standards
- Escalation procedures
- Communication expectations
Act as the senior escalation point for high-priority incidents and client issues.
Ensure proactive communication and clear expectations are set with clients throughout ticket lifecycles.
Provide advice and technical expertise in the sale of new products and services to our clients
Promoting current and future proof security and backup practices
Drive consistency across all Service Desk processes and workflows.

3. SLA, KPI & Performance Management

Monitor KPIs and SLAs across the Service Desk.
Track and report on:
- Response and resolution times
- Ticket volumes and backlog
- SLA performance and breaches
Identify trends, risks, and areas for optimisation.
Drive corrective actions to improve service performance and efficiency.

4. Incident, Problem & Escalation Management

Take ownership of major incidents and ensure timely resolution.
Lead post-incident reviews and root cause analysis activities.
Ensure preventative measures are implemented to reduce recurrence.
Oversee and refine escalation paths across service tiers and departments.
Ensure high-quality escalation handling with appropriate context and documentation.

5. Client Relationship & Service Experience

Act as a senior escalation point for key clients and service-related concerns.
Build and maintain strong relationships with stakeholders.
Ensure high levels of customer satisfaction through:
- Clear communication
- Reliable delivery
- Professional engagement
Work closely with Account Management and Services Sales teams on service improvement and client growth opportunities.

6. Continuous Improvement & Process Optimisation

Identify inefficiencies, recurring issues, and process gaps.
Drive continuous improvement initiatives across Service Desk operations.
Ensure all processes are:
- Documented
- Standardised
- Audited regularly
Support automation and tooling improvements within the tech stack of systems used.

7. Cross-Department Collaboration

Work closely with:
- Professional Services / Projects
- Technical / Infrastructure teams
- Sales and Account Management
Ensure alignment between pre-sales, delivery, and support capabilities.
Support onboarding of new clients into managed services.

Skills & Experience

Essential

Proven experience in a Service Desk Manager or similar leadership role within an MSP environment
Strong knowledge of:
- Microsoft 365 / Azure environments
- Networking fundamentals
- Service Desk tooling (e.g. PSA, RMM systems)
Demonstrated experience:
- Leading and developing technical teams
- Managing high-pressure incidents and escalations
- Driving SLA/KPI performance

Desirable

Experience scaling service desk operations
Knowledge of automation, AI or Copilot within service environments
Experience contributing to service design and commercial alignment

Quick apply

Refine Your Search

it service manager jobs in killamarsh, dby

Service Desk Manager

AI Product Manager

IT Project Manager

IT Service Manager - Governance & Resilience

Cyber Security Analyst

Customer Delivery Manager

IT Support

IT Desktop Support Analyst

Technical Support Representative

Information Governance Manager

Agile Delivery Manager

Lead Salesforce Implementation Specialist

Data Analytics Engineer (Microsoft Fabric)

Tech Lead/ Engineering Manager

IT Business Systems Manager

Project Implementation and Training Officer

Junior Scrum Master

Information Governance Manager

Product Manager

Business Analyst - 12 month fixed term contract

I want to receive the latest job alerts for it service manager in killamarsh, dby

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