Training manager Work, Jobs in Kilmarnock (with Salaries)

Training and Development Manager
KwikFit —Bellshill
- £36,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Travel
- Annual leave
- Employee discount
19h
Learning & Development Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Continuous improvement
- Travel
- Organisational skills
- Employee discount
Quick apply
Training Manager - Part-time
Hilton —Glasgow
- £26,923 a year
- Part-time
- Hotel
- Continuous improvement
- Training & development
- Employee stock purchase plan
- Annual leave
Territory Manager in Training - Water
Ecolab Inc. —Glasgow
- From £31,000 a year
- Full-time
- Computer literacy
- Computer skills
- Life insurance
Learning, Development & Enablement Manager
Waracle —Glasgow
- Full-time
- Hybrid work
- Mentoring
- Training & development
- AI
- Annual leave
- Employee assistance programme
Quick apply
4d

More jobs to discover

Find similar jobs that you might be interested in.

Learning & Development Manager
Chisholm Hunter Ltd —Glasgow
Provide in-store coaching to embed sales, customer experience, and leadership behaviours. This role ensures that learning is practical, consistently delivered,…
Quick apply
Service Officer (Contracts & Commissioning) - EAY12693
East Ayrshire Council —Kilmarnock
You will work at your administrative base or another agreed office location between 2.5 to 4 days per week and only occasionally from home.
£47,793 - £50,669 a year
8d

I want to receive the latest job alerts for training manager in kilmarnock

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

training manager jobs near kilmarnock

Training and Development Manager

KwikFit -
Bellshill

Apply Now

Job details

Full-time
£36,000 a year
19 hours ago

Benefits

Annual leave
Employee discount

Qualifications

Facilitation
Stakeholder collaboration
Customer service
Stakeholder liaison
Coaching
Project management
Stakeholder coordination
Staff training
LMS
Training & development
Employee engagement
Leadership
Learning and development experience
Analytics
Stakeholder management

Full job description

About us

Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit – whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. You could say we’ve learnt to expect the unexpected!

That’s what it’s all about for us – being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most. It’s what makes our centres a valued part of their local communities.

And we’re just as dedicated to our staff. With Kwik Fit you’ll be given every opportunity to develop your skills using state-of-the-art equipment and working with some of the biggest brands out there.

Sounds good, doesn’t it? That’s why we say, ‘you can’t get better’.

The role

The overall purpose of this role is to support Kwik Fit in its wider purpose of keeping our customers safe on the road and providing peace of mind motoring.

To lead the design, delivery, and continuous improvement of training and development initiatives across the Customer Experience function. This role ensures that all colleagues are equipped with the knowledge, skills, and behaviours required to deliver exceptional customer service and contribute to the wider Value Creation strategy.

Reporting to the Head of Customer Contact the Training and Development Manager will work closely with operational leaders and subject matter experts to embed a culture of continuous learning, performance excellence, and employee engagement.

In addition, the Training & Development Manager will champion the Customer Experience ‘one team’ and ‘customer first’ culture, working collaboratively across the CX function and with key stakeholders to ensure the highest levels of service are being delivered to the business and our customers.

Location: Hybrid - Duart House & remote working, national travel when required.

Closing date: COB on Wednesday 1st July 2026

Key accountabilities

Lead the Training & Development function within the CX function.
Act as a champion of our HEART approach and A-Z culture, ensuring these principles are consistently embedded into all training content, coaching activity, and colleague development experiences.
Design and implement a comprehensive training strategy aligned with business goals and the Value Creation framework.
Oversee the delivery of onboarding, upskilling, and leadership development programs.
Conduct training needs analysis to identify capability gaps and learning opportunities across teams.
Collaborate with stakeholders to align training with performance data and customer feedback.
Develop and maintain engaging, accessible learning content using a variety of formats (e-learning, workshops, coaching, etc.).
Evaluate training effectiveness through feedback, assessments, and performance metrics.
Support Value Creation initiatives by ensuring teams are equipped to adopt new systems, processes, and technologies.
Champion a learning culture that supports career development, employee retention, and operational excellence.
Ensure compliance with regulatory and internal training requirements.

Skills & experience

Proven experience in training and development within a contact centre or customer service environment.
Strong leadership and coaching skills.
Excellent communication and facilitation abilities.
Analytical mindset with the ability to use data to inform training strategies.
Experience with Learning Management Systems (LMS) and digital learning tools.
Strong stakeholder engagement and project management skills.
Ability to manage multiple priorities in a fast-paced environment.
Passion for people development and continuous improvement.
Creative and adaptable approach to learning design and delivery.

Required Qualifications, Certificates or Licences
CIPD Level 5 (or working towards) or equivalent experience in L&D. (Desirable)

Other

34 days pro rata annual leave including bank holidays
Exclusive discounts at major retailers, restaurants, holidays and much more
Generous staff discounts for you and your family
Award-winning training and development, with fantastic career prospects
Wide range of wellbeing support for you and your family

Job Reference: KF23364

Apply Now

Refine Your Search

training manager jobs in kilmarnock

Training and Development Manager

Learning & Development Manager

Training Manager - Part-time

Territory Manager in Training - Water

Learning, Development & Enablement Manager

More jobs to discover

I want to receive the latest job alerts for training manager in kilmarnock

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected