Customer experience manager Work, Jobs in Kilsby, Nth (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
9h
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Operations Manager
CEVALogistics —Daventry
- Full-time
- Management
- Warehouse experience
- Negotiation
- Annual leave
- Employee discount
Control Room Manager
GXO Logistics —Crick
- Up to £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Customer Delivery Manager
National Gas —Warwick
- £70,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Free parking
7d
CI Manager
GXO Logistics —Northampton
- Up to £57,000 a year
- Full-time
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
Business Development Manager
DHL —Rugby
- £75,000 - £80,000 a year
- Remote
- Up to 50% travel
- Sales
- Travel
- Annual leave
Assistant Transport Manager
Stobart —Rugby
- Up to £38,950 a year
- Full-time
- Management
- Microsoft Office
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
Bookshop Manager
Suddenly on Sheaf Street Ltd —Daventry
- £35,000 a year
- Full-time
- Management
- Sales
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Warehouse - Shift Manager
Volvo Group —Rugby
- Up to £45,000 a year
- Management
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
13d
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
8d
Sales Colleague
Currys —Rugby
- £12.71 an hour
- Part-time
- Sales
- Annual leave
- Employee discount
Engagement Coordinator
Warrens —Crick
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
8d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Crick
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
6d
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Customer Experience Manager
Sainsbury's —Warwick
- £32,700 a year
- Management
- Leadership
- Employee discount
12d
Customer Liaison Officer
Network Plus —Lutterworth
- £30,000 a year
- Customer service
- Supervising experience
- Leadership
Quick apply
Canteen Supervisor
Farmfoods —Daventry
- £14.63 an hour
- Full-time
- Warehouse experience
- Annual leave
- Employee discount
Quick apply
10d
DLM | Site Manager | Crick
XPO Logistics —Crick
- £68,000 - £70,000 a year
- Contracts
- Employee discount
Quick apply

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customer experience manager jobs near kilsby, nth

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in kilsby, nth

Customer Experience Manager

Customer Experience Manager

Customer Care Manager

Operations Manager

Control Room Manager

Customer Delivery Manager

CI Manager

Business Development Manager

Assistant Transport Manager

Bookshop Manager

Warehouse - Shift Manager

Head of Operations

Sales Colleague

Engagement Coordinator

Manager Service Delivery & Transport

Head of Manufacturing Operations

Customer Experience Manager

Customer Liaison Officer

Canteen Supervisor

DLM | Site Manager | Crick

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