An overview of the company:
Lewis Arborcare Ltd is a busy, well established tree management company carrying out tree surgery, forestry and landscape services throughout the Midlands. We are located in a rural location six miles west of Bridgnorth.
We have a large and diverse client base, ranging from local authorities, housing associations and developers to rural estates, landowners and residential home owners.
About the role:
A vacancy has arisen for an experienced administrator to manage the office systems of the business in a busy and often dynamic office environment where no two days are the same.
The successful applicant will have an adaptable and diligent approach, with proven experience in a similar role. Strong communication and time management skills and the ability to form excellent relationships with clients and colleagues are essential.
The main duties of the role include:
- Work closely with the MD and Contract Manager to organise and plan workload and co-ordinate operations.
- Management of client enquiries and maintain workload database.
- Liaison with clients to arrange appointments for estimates , schedule work, and follow up with quality management courtesy calls.
- Management of internal HR processes, recruitment programmes and collection of staff PAYE timesheet information.
- Processing of supplier and client invoices, internal paperwork and documentation.
- Arranging vehicle fleet servicing, repairs and statutory testing, including associated record keeping.
- Organising training and maintaining staff certification and records.
- Organising staff appraisals, minute keeping and updating records and action plans.
- Liaising and maintaining excellent working relationships with utility companies and local authority planning and permit teams to facilitate projects.
- Maintain and renew accreditations, health and safety documentation and insurance policies.
- Ensure established procedures are effective, identify areas for improvement and revise existing procedures in liaison with the management team.
- Organise staff briefings and meetings and attend where required. Record minutes and create action plans.
- Oversee diary planning for all operational teams and management.
- Manage and respond to email correspondence in a timely manner.
- Prepare detailed client quotations and job specifications.
- Maintain accurate records and filing systems electronically and in hard copy.
- Source and purchase outsourced services, equipment and supplies.
Key Skills Required:
- Extensive experience in dealing with the general public.
- Demonstrate a strong commercial awareness and intuitive business decision making ability.
- The ability and flexibility to work in an often-high paced ever-changing environment.
- Excellent written and verbal communication skills with the ability to communicate effectively with both commercial and domestic clients in a friendly and professional manner.
- Proven experience of working in a similar administration role.
- Excellent attention to detail.
- Knowledge and experience of working with Microsoft Office: Word, Outlook, and Excel.
- Excellent typing skills.
- The ability to integrate and work successfully as part of a small team.
- The ability to form and maintain excellent client and colleague relationships.
Job Types: Full-time, Permanent
Pay: £28,260.00-£32,240.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Bridgnorth, Shropshire: reliably commute or plan to relocate before starting work (required)
Work Location: In person
