JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Corporate Receptionist Based: Solihull B37
Hours: 40 hours per week, Monday to Friday
Front of house is open 07:00am until 17:00pm. This person will cover three different shifts 07:00-15:30 08:00-16:30 08:30-17:00
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Purpose
A highly self-motivated and passionate team player with a great attention to detail.
The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce at Solihull. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.
You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.
In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
Key Responsibilities
Visitor and Contractor Management:
Maintain a professional reception service to all guests and colleagues on site, greeting in a professional, friendly and courteous manor at all times
Issue and manage security passes (printing, activating, cancelling)
Manage sign in/out procedures and record all visitors onto site using SINE.
Communicate visitor arrivals to relevant personnel promptly
Advise visitors of fire alarm tests and muster points
Manage forgotten passes for employees.
Maintain stock levels pass holders/cards and lanyards
Reception and Switchboard:
Maintain an organised, welcoming and tidy Reception area
Answer, screen and transfer calls for Solihull
Manage the reception and meeting rooms inboxes
Opening up Front of house and closing
Meeting Room Management:
Process room bookings
Manage the meeting room diary arranging all requirements beforehand
Set up meeting rooms with hospitality equipment
Set up and clear down meeting rooms, including arranging furniture to suit meeting requirements
Liaise with JLL Cleaning team regarding meeting room cleaning requirements
Ensure all meeting spaces are set to a defined standard
Laise with Site services with meeting room layout requests and resets.
General Administration:
Manage site stationery supplies
Make taxi bookings by phone
Control of C-Cure
Adding areas of the building to ID badges
Creating ID passes
Manage hire car collection/drop off
Raise work requests through the system for maintenance and cleaning
Carry out administration tasks to support the business
Distributing paper and stationary to each area in the building.
Printing WI-FI codes and distributing them out.
Facilities Support:
To report any faults or health and safety concerns to the relevant person or department.
Ensure a safe and healthy working environment is available for yourself and fellow team members to perform their/your duties
Health, Safety, Quality and Environment (HSQE) Support:
Support Emergency Evacuation procedures
Always follow Group and company policies and procedures;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
General Duties:
Work to standard operating procedures implemented across corporate facilities
Ensure performance is compliant with agreed SLA
Support the review of procedures and processes
Put forward suggestions and initiatives for service improvement
Ensure all customer requests are dealt with efficiently and effectively
Person Specification
Essential:
Passionate about exceptional customer service with a flexible and proactive approach
Experienced in Front of House or Reception, ideally within a corporate or 5-star hotel environment
Ability to build positive relationships with colleagues, guests and clients at all levels, including Senior Executives
Able to work on own initiative with minimal direction
Confident in managing emergency situations and making decisions as required
Strong team player with commitment to supporting colleagues and a "can do" attitude
Excellent written and oral communication skills
Exceptionally organised with skilled multi-tasking abilities
High attention to detail
Computer literate with working knowledge of Microsoft Office (Word, Excel, Outlook)
Clear understanding of Health & Safety practices
Customer focused with enthusiastic and conscientious approach
Clear, strong and confident communication skills
At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative and optimistic path on your journey toward success as a Full-Time Corporate Receptionist, we invite you to join our team and make a lasting impact.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
