Company Description
About us
It is our vision to connect the insurance community through market-leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do.
We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people.
No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work.
Position
An overview of the role
The primary focus of this position is to support the business with the release of software to customers. You will maintain the availability of hosted, internal and cloud systems within agreed SLA's. As the initial point of contact for Customer help desk tickets, telephone support and the recipient of alerts raised by automated monitoring systems, this role is pivotal to the continued success of the organisation. It therefore requires a self-motivated team member, with logical mindset, good interpersonal skills, and sound general knowledge of IT and the internet.
Your key responsibilities
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Coordinate software release cycles across customer platforms, ensuring accuracy and timely delivery.
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Support and maintain CI/CD pipelines and assist in improving automation and deployment workflows.
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Troubleshoot installation and configuration issues for internal teams and external clients.
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Maintain test environments including integration, performance, and deployment testing setups.
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Manage internal development and testing servers including Windows, Linux, and SQL Server environments.
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Monitor hosted, internal, and cloud solutions and respond to alerts or incidents.
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Maintain accurate configuration records including customer details, software versions, and hardware setups.
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Handle support tickets within agreed SLAs, owning issues through to resolution or escalation.
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Maintain technical documentation for release processes, configurations, and environment setups.
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Follow change management procedures and ensure compliance with internal standards.
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Contribute to process improvements by identifying opportunities to streamline deployments and reduce manual effort.
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Collaborate with other departments such as Support, Engineering, and Project Management to ensure release readiness and resolve issues.
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Perform occasional outofhours deployments as required.
Requirements
What you'll need to succeed
Qualifications & Experience
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Exposure to CI/CD, version control (Git), and basic scripting or programming.
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Experience with Windows Client/Server, Linux environments, and SQL Server (desirable).
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Understanding of networking fundamentals (TCP/IP, DNS, routing, VPNs).
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Experience working in SLAdriven environments and handling multiple priorities.
Skills & Aptitudes
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Strong technical troubleshooting skills.
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Good understanding of Office 365 and general computer literacy.
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Ability to work methodically, follow procedures, and maintain high attention to detail.
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Clear communicator with strong interpersonal skills.
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Proactive, organised, and able to manage tasks independently.
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Comfortable working under pressure and meeting deadlines.
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Curious, willing to learn, and open to adopting new tools and practices.
Other information
Mission and Values
It is our mission to be both the Technology Partner and Employer of Choice to the UK General Insurance market. Our people are placed at the heart of this and diversity, equality and inclusion are central to everything we do.
Accountability: We own our actions and shape our success on the results we deliver-
Innovation: We tackle challenges with fresh thinking and bold ideas
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Teamwork: We work together, recognising we can't do this without each other
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Trust: We build trust on integrity, transparency and mutual respect
We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance.
Benefits package
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Competitive salary dependant on skills and experience
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Company pension
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Bonus opportunity
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Life assurance and critical illness cover
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Cycle to work scheme
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Perkbox - an exclusive platform offering a wide range of discounts and benefits
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Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
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Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work
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Social clubs - whether you're into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together
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Wellbeing - wills at work scheme, employee assistance programme and mental health first aiders
Please note, this is a hybrid position requiring in-office attendance at our Worcester or Winchester location for a minimum of 2 days per week.
