About the Role
Do you enjoy building relationships, understanding what makes customers tick, and finding ways to help businesses grow?
We're looking for a Sales Account Manager to join the team at Kingfisher Brixham.
We're proud to supply some of the UK's best chefs, restaurants, pubs, hotels and caterers with fresh fish and seafood sourced from Brixham and beyond. As part of a friendly, knowledgeable team, you'll play a key role in helping our customers succeed while building lasting relationships across the hospitality industry.
This is a hands-on role where you'll become the trusted point of contact for a portfolio of customers across the hospitality and catering industry. You'll build strong relationships, understand their businesses, and help them get the very best from our products and service.
You'll be responsible for growing sales within your accounts, spotting opportunities, and ensuring our customers receive the exceptional service we're known for. If you're commercially minded, people-focused, and enjoy working in a fast-paced environment, we'd love to hear from you.
What You'll Be Doing
Account Management & Customer Relationships
- Build strong relationships with your customer accounts, becoming their trusted day-to-day contact
- Take customer orders and ensure they are processed accurately and efficiently
- Understand your customers' businesses, menus, and buying habits
- Provide excellent service, resolving queries and finding solutions when challenges arise
- Work closely with customers to help them make the most of our products and services
Sales & Business Growth
- Identify opportunities to increase sales across your account portfolio to achieve monthly targets
- Introduce new products, seasonal lines, and promotional opportunities
- Monitor customer spending and proactively engage with accounts showing reduced activity
- Work towards sales targets while maintaining strong customer relationships
- Support new business generation through prospecting and outbound activity
- Collaborate with our Business Development Managers to maximise opportunities across accounts
Product & Industry Knowledge
- Develop a strong understanding of our seafood range, sourcing, seasonality, and sustainability credentials
- Support customers with menu ideas, product recommendations, and menu costing
- Stay informed about market trends and customer needs
- Share product knowledge and insights that help customers succeed
About You
We're looking for someone who enjoys talking to people, building relationships, and delivering great service.
You'll thrive in this role if:
- You genuinely enjoy building rapport and developing long-term customer relationships
- You're confident communicating with a wide range of people
- You have a commercial mindset, enjoy identifying opportunities, and have a genuine interest in food and hospitality
- You take ownership of your work and are motivated by achieving results
- You're organised and able to manage multiple priorities
- You stay calm under pressure and enjoy working in a fast-paced environment
- You're proactive, positive, and solutions focused
- You enjoy working as part of a team and supporting those around you
Bonus (but not essential)
- Previous experience in sales, account management, hospitality, foodservice, or fresh produce
- Knowledge of seafood products or the catering industry
- Experience working towards sales targets
No seafood experience is required. We'll teach you everything you need to know. What matters most is your attitude, communication skills, and willingness to learn.
What You'll Need
- Strong communication skills, both verbal and written
- Good IT and computer literacy skills
- Excellent organisation and attention to detail
- Confidence speaking with customers over the phone
- A positive, can-do attitude
Why Join Us?
- Competitive bonus opportunity, earned monthly and paid quarterly
- Learn directly from experienced seafood specialists and hospitality professionals
- Build long-term relationships with customers across a diverse range of hospitality businesses
- Develop valuable commercial, sales, and account management skills
- Join a supportive, down-to-earth team with strong industry knowledge
- Be part of a business with genuine heritage, supplying some of the UK's best chefs and hospitality venues
- Opportunities for future progression within Kingfisher Brixham and the wider Bidfresh Group
- Office-based role with plenty of variety and no two days the same
The Bidfresh journey
We’re Bidfresh. A fast growing team of fresh food experts in a collection of regional businesses across the UK. We’re a big business with big ambitions. We succeed by focusing on the detail. By going the extra mile to find the best products. By building relationships with our partners. And by going further to support our teams to develop and grow. Our work is full of excitement, care and a big sense of achievement. And our ‘Fresh’ values guide the way. Make our journey, your journey, and take your first small steps towards a big career adventure.
Rewards and benefits
We’ve created a benefits package that is designed to support you and reward your hard work. Every employee (subject to completion of probation) is automatically entitled to:
- Discounts: Save on Bidfresh products, high street shopping, travel, and cinema tickets
- Free parking: Free parking at our sites
- Health care cash plan: Access to a health care cash plan
- Confidential support and counselling: Access to free confidential support and counselling
- Pension scheme: Access to a pension scheme
- A minimum of 30 days holiday entitlement
