Account resolution specialist Work, Jobs in Kingsley, Chs (with Salaries)

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- Customer service
- English
Mortgage Collections Specialist
Together —Cheadle
- Full-time
- Customer service
- Communication skills
Quick apply
Senior Accounts Receivable Specialist
Worldpay (UK) Limited —Manchester
- Microsoft Excel
- Management
- Microsoft Office
Quick apply
Senior Procurement Specialist (EMEA Operations)
Geosyntec Consultants, Inc. —Manchester
- Full-time
- Remote
- Microsoft Excel
- Oracle
- ERP systems
Customer Support Specialist- Fixed Term (12 months)
Health Shield Friendly Society Ltd —Crewe
- £26,699.67 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
Collections Specialist
Together —Cheadle
- Full-time
Quick apply
Accounts Payable Specialist
CSL Seqirus —Liverpool
- Full-time
- Hybrid work
- Microsoft Office
- Accounting
- Organisational skills
4d
Debt Specialist
Leep Utilities —Salford
- Up to £27,500 a year
- Hybrid work
- Annual leave
Quick apply
14d
Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
Customer Solutions Specialist
Bright HR Limited —Manchester
- Up to £28,000 a year
- Management
- Sales
- Employee assistance programme
- Employee discount
2d
Post Completions Assistant
Eventus Recruitment Group —Stoke-on-Trent
- £24,000 - £27,000 a year
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Flexible schedule
- Life insurance
Specialist, Client Processing Representative
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
8d
Clinical Specialist - Midlands & East Anglia
Vantive —Liverpool
- ICU experience
- Travel
- Organisational skills
Copyright Assistant
Sentric —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Specialist, Client Processing Representative I
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Office
- Bachelor's degree
- Communication skills
IT Support Engineer
Serries Business and Technology Services —Manchester
- £30,000 - £34,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
Quick apply
13d
Clinical Specialist - North-West England, Yorkshire & North Wales
Vantive —Liverpool
- ICU experience
- Travel
- Organisational skills
14d
Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Work from home
Quick apply
Student Finance Implementation Consultant
PACT Solutions —Manchester
- £42,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Accounting
Quick apply
Risk Assessor
Churchill Group —Manchester
- Computer literacy
- Microsoft Office
- Communication skills
- Health & wellbeing programme
- Employee discount

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account resolution specialist jobs near kingsley, chs

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

Tesla -
Manchester

Apply Now

Job details

Fixed term contract

Qualifications

CRM software
Customer service
English
Technical support
Customer support

Full job description

What to Expect

This is a 12-month fixed-term contract with the possibility of extension. Tesla is looking for a customer-focused, experienced, and motivated Associate Technical Support Specialist to join our Tesla Energy team in the UK. If you thrive on helping people, have a passion for clean energy, and excel in fast-paced, solution-driven environments, we’d love to hear from you.

As an Associate Technical Support Specialist, you’ll be the first point of contact for our customers, providing expert guidance, support, and key services related to Tesla Electric energy supply and customer account management. You will also ensure Tesla meets its service obligations and commitments by responding to customer technical enquiries in an accurate and timely manner. The ideal candidate will have technical acumen in addition to a track record of remarkable customer service. You’ll play a critical role in ensuring a seamless, positive experience from onboarding through to ongoing support.

What You'll Do

Deliver high-quality, empathetic, and accurate customer support via phone, email, and digital channels – resolving inquiries efficiently and professionally, with a strong focus on first-contact resolution
Approach every interaction with compassion, especially when supporting vulnerable customers or those facing financial or service-related stress, ensuring clarity, dignity, and timely assistance
Support customers with enrolment and unenrolment into energy supply services, including verifying eligibility, collecting required documentation, and guiding them through the process with clarity and care
Handle billing and payment-related inquiries, including explaining tariffs, energy usage, and billing cycles, resolving discrepancies in invoices, statements, or payment history, managing direct debit setups, failed payments, and payment plans, and supporting customers facing financial hardship with compassion and appropriate resources
Manage customer account administration, such as updating personal details, verifying identity, and ensuring compliance with data protection regulations (e.g. GDPR)
Clearly explain energy products, tariffs, regulations, and billing concepts in plain language – tailored to the customer’s level of understanding
Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical and general support enquiries with customer Residential Energy products
Communicate customer concerns to the escalation team and others as necessary to resolve issues
Collaborate cross-functionally with technical, billing, and operations teams to resolve cases and enhance service delivery
Accurately record all interactions, actions, and outcomes in CRM and support systems, maintaining data integrity and supporting knowledge sharing
Meet quality standards, actively use feedback to improve performance, and contribute to a culture of continuous improvement
Adhere to industry SLA requirements for energy providers

What You'll Bring

At least two years of experience in a customer support role, preferably within an energy or utility environment
Excellent written and spoken English is required
Proven ability to manage multiple tasks, prioritise effectively, and maintain accuracy under pressure
Familiarity with CRM systems and digital support platforms
Strong attention to detail, especially when handling financial and personal data
A proactive mindset, with a genuine desire to solve problems and improve the customer experience
Ability to build trust and rapport with customers, even during challenging situations

This role is ideal for someone who combines technical understanding with a deep commitment to customer service – someone who sees every interaction as an opportunity to make a meaningful difference in the transition to sustainable energy.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

account resolution specialist jobs in kingsley, chs

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

Mortgage Collections Specialist

Senior Accounts Receivable Specialist

Senior Procurement Specialist (EMEA Operations)

Customer Support Specialist- Fixed Term (12 months)

Collections Specialist

Accounts Payable Specialist

Debt Specialist

Client Support Specialist

Customer Solutions Specialist

Post Completions Assistant

Specialist, Client Processing Representative

Clinical Specialist - Midlands & East Anglia

Copyright Assistant

Specialist, Client Processing Representative I

IT Support Engineer

Clinical Specialist - North-West England, Yorkshire & North Wales

Customer Service Advisor

Student Finance Implementation Consultant

Risk Assessor

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