Customer success manager Work, Jobs in Kingsley, Chs (with Salaries)

Customer Service Specialist
Training Qualifications UK —Sale
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
EA Technology —Capenhurst
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
6d
Teamlead Customer Success Management
Booking Experts —Chester
- Hybrid work
- Hospitality
- Analysis skills
- Leadership
- Annual leave
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Annual leave
Customer Liaison Manager
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Employee discount
14d
Customer Success Manager (UK)
LegionellaDossier —Manchester
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Quick apply
Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Wrexham
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Territory Manager - Oral B - (Cheshire & North Wales)
Procter & Gamble —Chester
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Employee stock ownership plan
13d
Customer Success Manager
Interact Software —Manchester
- Full-time
- Hybrid work
- Human resources
- Annual leave
- Gym membership
Quick apply
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Ellesmere Port
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
11d
Operational People Manager
Financial Ombudsman Service —Manchester
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
6d
Global Key Account Manager - Retail Solution
SGS —Ellesmere Port
- Full-time
- Hybrid work
- Sales
- English
- Business development
Quick apply
Client Services Account Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Time management
Quick apply
Customer Success Manager
Autotrader —Manchester
- £32,000 - £45,000 a year
- APIs
- Care plans
3d
Business Development Manager (BDM) - Nantwich - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Nantwich
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Northwich- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Northwich
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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Customer Service Specialist

Training Qualifications UK -
Sale

Quick apply

Job details

Permanent | Full-time | Apprenticeship
From £25,000 a year

Benefits

Additional leave
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Sick pay

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Technical support
Microsoft Office
Communication skills
Time management

Full job description

Job Description

Full-time Permanent

Location: Hybrid

Reports to: Customer Service Manager

Salary: From £25,000

Line management responsibilities: No

Overview

Training Qualifications UK is a leading Awarding and End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

Whats the secret to our success? Simply put, we do things differently here!

In a non-call centre environment, at TQUK, we pride ourselves on our customer service, bespoke relationships, detail, and forward-thinking. We put quality at the forefront of each email, phone call, and interaction we receive. Our Customer Service Department is trained and audited to a high standard and have a passion and knack for delivering excellence.

As a Customer Service Specialist, you will act as front-line support across multiple communication channels. Delivering world-class customer service isnt just a goal, its what we do every day, and you will play a pivotal role in delivering on all front-line interactions ranging from phone calls, emails, live chat, and MS Teams meetings. Using our innovative technology, you will be focused on delivering outstanding customer service during every interaction.

Key Responsibilities

Answer inbound calls, engaging in a friendly and professional manner, actively listening to all queries, and providing knowledgeable guidance and support.
Make callbacks to customers in line with set SLAs.
Swiftly respond to new inquiries through our live chat platform in a 90-second SLA.
Respond to all customer emails within a 3-hour SLA, striving to deliver a tailored and personalised experience.
Effectively troubleshoot and answer technical support calls, seeking appropriate solutions, ensuring learners who are accessing their exams get the best possible support.
Take an active approach to understanding our SLAs and call data to ensure customers are given timely resolutions, the TQUK way.
Join customer MS Teams meetings as required.
Complete ad-hoc data tasks as required.
Complete dial-out campaigns, ensuring customers receive important updates.
Attend regular training sessions.

Key Requirements

Maintain a comprehensive working knowledge of TQUK products, internal and external processes, and regulatory requirements and be able to detail these appropriately to our customers.
Have strong written and verbal communication skills.
Have an excellent telephone manner.
Have a genuine interest and passion for delivering outstanding customer service.
Be proficient in Microsoft Office programs (Word, Excel, PowerPoint).
Be organised and able to prioritise your workload.
Be prepared to work in a regulated environment.
Be comfortable working to set standard operating procedures.

Key Characteristics

Be ambitious.
Be willing to learn and develop.
Be positive, with a can-do attitude.
Be reliable, putting the team first.
Have excellent verbal and written communication skills.
Be prepared to work in a regulated environment.
Work well with others.
Be able to keep an eye on the bigger picture and appreciate where your role fits into the business.
Have excellent time management.

Key Benefits

Training, Qualifications & Apprenticeships. Its what we do!
Company sick pay upon completion of probation.
25 days annual leave plus 8 days Bank Holiday (33 in total).
Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
An extra day off to celebrate your birthday.
Annual Loyalty Bonus.
Annual salary review.
Bupa healthcare benefits.
Employee Assistance Programme (EAP)
NEST pension.
Cycle-to-work scheme.
A positive and supportive working environment.
Comprehensive onboarding.
A workplace that supports a healthy work/life balance.

*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*

Quick apply

Refine Your Search

customer success manager jobs in kingsley, chs

Customer Service Specialist

Customer Success Manager

Teamlead Customer Success Management

Hire Desk Team Leader

Junior Customer Success Manager

Customer Liaison Manager

Customer Success Manager (UK)

Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped

Territory Manager - Oral B - (Cheshire & North Wales)

Customer Success Manager

Customer Experience Team Manager

Customer Experience Manager

Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped

Key Account Manager

Operational People Manager

Global Key Account Manager - Retail Solution

Client Services Account Manager

Customer Success Manager

Business Development Manager (BDM) - Nantwich - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Northwich- Circa 41k Package- 53k OTE Uncapped

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