CARE HOME ADMINISTRATOR – Safe Harbor Care Homes
Competitive Pay | £400 Starting Bonus* | Free Parking | Discounted Meals | Training + Development
Safe Harbor is a family-run provider of Residential and Residential Dementia Care Homes across Stoke-on-Trent and Staffordshire. We’re proud of the supportive culture in our homes and the standards we continue to build—quality, dignity, safety, and person-centred care, every day.
Our values (how we work)
- Together: Residents and staff at the heart of everything we do. Strong relationships with residents, families and each other
- Safe: Safety as the foundation—robust care planning and continuous review
- Improving: Always learning, listening and raising standards
- Compassion: Individualised, gentle, respectful care
We’re looking for an organised, professional Care Home Administrator to keep the home’s administration running smoothly and to support the Registered Manager across office, HR and quality tasks.
The role (what you’ll be doing)
- Being the first point of contact—answering calls and welcoming visitors in a professional, caring way
- Managing the office day-to-day: post, stationery, filing, correspondence and general admin support
- Monitoring the inbox throughout the day and allocating emails/faxes to the right team members
Supporting HR administration, including:
- Contracts and onboarding paperwork
- DBS checks
- Maintaining accurate employee records (electronic and manual)
- Logging sickness/holiday data
- Processing leaver information for payroll deadlines
- Responding to reference requests in line with policy
- Supporting time and attendance systems (implementation/oversight where required)
- Supporting quality assurance activity, including collating service user survey data and QA programmes
- Supporting occupancy by following up enquiries from social workers and discharge teams
- Handling information appropriately and ensuring confidentiality and data protection compliance
- Supporting Health & Safety administration (e.g., accident reporting, fire procedures, assisting with risk assessments)
- What we’re looking for
- Strong admin experience in a busy office environment (care setting desirable)
- Confident using Microsoft Office (Word, Excel, PowerPoint, Outlook) and other computer-based systems
- Excellent written communication—able to draft accurate, professional correspondence
- Strong organisation and time management, with the ability to prioritise competing deadlines
- Calm, methodical approach and great attention to detail
- Professional, confidential manner and excellent telephone skills
- GCSE English & Maths (or equivalent)
- NVQ Level 3 in Administration (or equivalent) is desirable
- Willingness to complete a DBS check and provide suitable references
- Right to work in the UK — applicants must not require sponsorship now or in the future
What you’ll get at Safe Harbor
- £400 “Golden Hello” starting bonus*
- Free parking
- Discounted meals
- Refer-a-friend bonus*
- Training and development support
- Regular supervision and support from a team that values standards and communication
- Recognition and appreciation initiatives (including staff awards and team treats)
- A provider that is actively investing in improvements across our homes
Working hours
- To be agreed with the Registered Manager (role can be tailored per home)
If you’re a strong administrator who takes pride in keeping things organised, compliant and running smoothly—and you want to be part of a supportive care home team—we’d love to hear from you.
*Terms and conditions apply.
For more information about our careers and our company, please see our company website details below
https://safeharbor.co.uk/
https://safeharbor.co.uk/care-homes/the-place-up-hanley/
Job Types: Permanent, Full-time
Pay: £13.80 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
